Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
I placed an order with pin up secret on 08/06/2022 and I still have not received my order. I have contacted them and they tell me that they will make a claim to colissimo and so far I have no news. I am really disappointed
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Daisy P.
Rating: 3 out of 5
following a purchase from 09/06/2022
Hello, too much packaging I do not find useful to put boxes.
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Vanessa C.
Rating: 2 out of 5
following a purchase from 08/06/2022
I received my package but with some products missing and one product not ordered. Error of the services of Pin Up Secret. Instead of sending me back the missing products, Pin Up Secret gives me a promo code at -50% to buy back the missing products under the pretext that I keep the extra product delivered by (their) mistake! I find this rather un-commercial and does not encourage me to place new orders with them when I had already placed many orders.
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Sandrine B.
Rating: 2 out of 5
following a purchase from 08/06/2022
Order not received on time Lost between sender and receiver Need to claim No commercial gesture
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Lau M.
Rating: 2 out of 5
following a purchase from 08/06/2022
I love the oil free cream as a product but I don't like your name (asshole) your designs (the new one is so boring) and finally, the worst: your packaging! the old glass one was impossible to finish and this one is the same except that you can't see anything... at the exorbitant price of the products we would like not to lose a drop. Hopefully these reviews are not just marketing and serve a purpose.
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Laetitia Y.
Rating: 1 out of 5
following a purchase from 08/06/2022
Very disappointed On the advertisement the soap holder looks like it's made of transportable plastic.
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Laurence B.
Rating: 1 out of 5
following a purchase from 07/06/2022
I am disappointed I have encountered problems in relation to the peeling I have sent an email but no one has replied to date
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Laura K.
Rating: 3 out of 5
following a purchase from 07/06/2022
It is impossible for me to give a negative or positive opinion, I have only been using the goat's milk soap for a few days. I am waiting for the results
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Sophie B.
Rating: 2 out of 5
following a purchase from 07/06/2022
I asked for a delivery in 72 and I put a week between the order and the reception, I am a little disappointed
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Sophie V.
Rating: 3 out of 5
following a purchase from 01/06/2022
I would have given much more but in my package the brush was missing, knowing that I had ordered it
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Sarah R.
Rating: 2 out of 5
following a purchase from 04/06/2022
I just started it I can't give my opinion yet
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Manon P.
Rating: 2 out of 5
following a purchase from 30/05/2022
After reading all the comments and receiving the order, I find that the products are not at the top ... A lot of pimples appeared....
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Anne-Sophie A.
Rating: 3 out of 5
following a purchase from 01/06/2022
Chaotic delivery, tracking of the delivery leaving something to be desired and I had to look for where my package was delivered when it was scheduled for home delivery. However, the item is as described and more than well packaged (even too much).
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Sophie T.
Rating: 1 out of 5
following a purchase from 31/05/2022
2 months to receive my order after 3 reminders with the customer service .
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Julie P.
Rating: 1 out of 5
following a purchase from 31/05/2022
The complaints department sucks, and I had my personal information stolen from their site a few days after my purchase. When I tried to report the breach to them, I was answered by bots. Thanks to the influencers who oversell this stuff, it's just a very expensive soap, nothing more. Oh, and don't take the brush, it's useless.
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Deolinda P.
Rating: 1 out of 5
following a purchase from 01/06/2022
Oil free cream delivered defective
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Amina F.
Rating: 1 out of 5
following a purchase from 31/05/2022
I did not receive my package
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Alexia L.
Rating: 2 out of 5
following a purchase from 31/05/2022
No change since I started using it, I even had two allergic skin reactions but I'm not sure if that's it. I continued to use it but I still have my pimples...
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Gaelle P.
Rating: 3 out of 5
following a purchase from 31/05/2022
I have the impression that the soap has changed, it is less effective than before
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Julie A.
Rating: 2 out of 5
following a purchase from 29/05/2022
Good products, too bad the order is FILLED with plastic! Please in 2022 there are other more environmentally friendly ways. For this reason I will not order again even though I like your products.
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Laura-Anaëlle K.
Rating: 1 out of 5
following a purchase from 30/05/2022
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Cécilia B.
Rating: 3 out of 5
following a purchase from 31/05/2022
Very good product but delivery problem, I ordered a box for Mother's Day, I received it 15 days later because there was a bug in the registration of my order, I was charged the amount 48 hours later, while my order has never been registered and therefore not prepared or shipped. Difficult to reach the sav (1 week). Very fast on the other hand once the problem taken into account.
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Stephanie D.
Rating: 3 out of 5
following a purchase from 30/05/2022
For sensitive skin the mask heats the skin not great and only 1 cleaning per day or every 2 days is enough otherwise dry skin
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Cathy B.
Rating: 1 out of 5
following a purchase from 29/05/2022
Always satisfied but this time disappointed because the pump of my oil-free cream does not work so it's a pain I have to open it completely each time.
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Meriem D.
Rating: 1 out of 5
following a purchase from 27/05/2022
I didn't like it after using it, I got pimples that I never used to get
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Prisca L.
Rating: 1 out of 5
following a purchase from 30/05/2022
Very disappointed by the smell of the exfoliating care...
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Alycia O.
Rating: 2 out of 5
following a purchase from 25/05/2022
Forgot to ship my order, once received error on the products, still waiting for the promised promo code being created
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Alexia P.
Rating: 3 out of 5
following a purchase from 25/05/2022
Problem when placing the order. Following a complaint, quick return, but long delivery time thereafter.
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Sapna M.
Rating: 1 out of 5
following a purchase from 25/05/2022
I'm disappointed with pin up, I placed an order, I received only half of the order. Following this I made a claim, I was told to deal with the post office while the error comes from them. Frankly I am disappointed in pin up
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Liridona K.
Rating: 2 out of 5
following a purchase from 25/05/2022
I did not receive all the creams. I am disappointed. Otherwise the quality of the products is great!
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Hélène B.
Rating: 2 out of 5
following a purchase from 21/05/2022
I like the soap, but I don't like the cream at all. Once I put it on, after a few hours my skin starts to pull.
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Dominique N.
Rating: 3 out of 5
following a purchase from 24/05/2022
Site can be improved. But very reactive team
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Sandra M.
Rating: 3 out of 5
following a purchase from 22/05/2022
Order received quickly
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Sheika J.
Rating: 3 out of 5
following a purchase from 20/05/2022
Order not validated at the beginning while payment ticket received by mail. Problem quickly solved. The soap is great and smells very good but the scrub doesn't smell like a toxic chemical smell of wall paint.
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Mirna A.
Rating: 1 out of 5
following a purchase from 09/05/2022
Disappointed - Taxes were applied to my package when this had not been the case before without any prior notification at the time of purchase.
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Elise G.
Rating: 1 out of 5
following a purchase from 20/05/2022
I ordered the soap 2 weeks ago. I am very disappointed, the price is exorbitant and it destroyed my skin. Do not buy it! I suffer from average acne from time to time since I use this soap I have a severe ac'e. I am extremely upset to put 26€ in the trash and have such a damaged skin...
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Alexia P.
Rating: 1 out of 5
following a purchase from 04/05/2022
Since I've been using Pin Up Secret, I've been getting pimples all over my face
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Camille M.
Rating: 1 out of 5
following a purchase from 19/05/2022
Very disappointed with Pin up secret. I ordered 4 items and in my package only 2 were delivered. Despite having made a complaint to customer service, they tell me that it is not their responsibility unfortunately. So I paid for 4 products for 2...
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Flora C.
Rating: 1 out of 5
following a purchase from 18/05/2022
I did not receive the order even though I was charged and it says delivered.
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Delphine C.
Rating: 3 out of 5
following a purchase from 18/05/2022
I am starting my routine, for the moment the smell and the containers suit me perfectly
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