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J
Rating: 1 out of 5
My skin has developed so many inflamed pimples after using the soap! Unfortunately, I cannot recommend it.
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews
Summary of reviews
Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 1 out of 5
Shipment never arrived due to DPD. The worst delivery service one can use. I now have to pay for shipping again.
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S
Rating: 1 out of 5
I did not receive my order.
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A
Rating: 3 out of 5
Unfortunately, my package was damaged during transport and a product is missing. I have now been instructed by customer service to wait, as you are in a legal dispute with the transport company. However, as a customer, I am not responsible for this and find it unacceptable that the missing product cannot simply be sent to me.
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N
Rating: 3 out of 5
The website for package tracking to Austria is somewhat unclear and the shipping costs are very high, especially considering that it takes more than a week for delivery.
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M
Rating: 1 out of 5
I haven't received my package yet.. Also no money back, allegedly I have to wait 30 days due to an investigation. I will submit everything to my legal protection insurance if I do not receive either the goods or the money back.
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C
Rating: 1 out of 5
My order was never delivered. I am still waiting for my package!
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S
Rating: 3 out of 5
The order has arrived well, BUT on one hand I find the small selection of payment options not nice ... since I do not have PayPal or a credit card myself ... and on the other hand the high shipping costs.
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S
Rating: 1 out of 5
No package received!
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S
Rating: 1 out of 5
I did not receive my order completely, now I have to wait again for feedback, have not received any for 2 days
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S
Rating: 2 out of 5
If the goods would arrive, I could say more about it. I've been waiting for 2 weeks...
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L
Rating: 3 out of 5
I do like the products, but the pump function of the day cream was defective. Very annoying for the price.
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K
Rating: 1 out of 5
I find the shipping totally exaggerated.
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D
Rating: 1 out of 5
The shipping was to a pickup station, I am not mobile and cannot walk 25 km to get there. So it will be sent back from there as well!
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D
Rating: 2 out of 5
The outer packaging of the soap was damaged.
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M
Rating: 1 out of 5
I had ordered a set, the packaging was unfortunately completely torn, although the shipping box was intact on the outside. One soap was already chipped and crumbled. The soap dish is very large and open at the bottom, so it cannot be used for travel. Additionally, I did not tolerate the soap and cream and had a rash and inflammation for a week. I will definitely not order again and found both the packaging and the product very disappointing.
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I
Rating: 1 out of 5
Unfortunately, I am not satisfied with the order, as one product in my order was defective. I contacted customer service, but unfortunately, after 1 week I still have not received any feedback!
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I
Rating: 3 out of 5
It's good.
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A
Rating: 1 out of 5
Package has not arrived. Still waiting for a refund.
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E
Rating: 1 out of 5
I did not receive my order because something went wrong with my delivery address.
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J
Rating: 2 out of 5
unfortunately not satisfactory, the soap was unfortunately also broken
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G
Rating: 1 out of 5
I have not received the products until today and also have not received any money back. Currently, according to Pin Up, a solution is still being sought.
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Z
Rating: 3 out of 5
Very satisfied with the product
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S
Rating: 3 out of 5
I am satisfied with my order, I was just a bit surprised by the smell of the goat milk soap, but I don't have enough experience yet to know if the products are effective.
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A
Rating: 3 out of 5
Good product
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S
Rating: 1 out of 5
Bad - Package never arrived. Customer service does not respond.
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A
Rating: 2 out of 5
I love the products and have my daily routine. However, the pump mechanism for the precious cream is getting worse and worse! With this order, it doesn't work at all - very frustrating!
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D
Rating: 3 out of 5
It seems that I cannot tolerate the soap. I suddenly get pimples.
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S
Rating: 1 out of 5
Unfortunately, I have not received any goods so far, as it was allegedly not possible to deliver them to the pickup store. A delivery to my address was not possible. For whatever reason.
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P
Rating: 1 out of 5
It is up to the shipping service provider. On March 24th, I received an email that I could pick up my package at the parcel shop. So I went there 3 days later only to be told that it is not there. The tracking shows that it is still in the distribution center. I find this very difficult, as I specifically went to the shop because of the email.
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S
Rating: 2 out of 5
Not satisfied with the products
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A
Rating: 1 out of 5
It burns on the face after a while and dries out the whole face
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C
Rating: 1 out of 5
I can only judge products that I have actually received
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L
Rating: 1 out of 5
My package has not arrived..
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O
Rating: 3 out of 5
Unfortunately, the package was not delivered to my home but was dropped off at a parcel shop. Since I was sick, I only got to pick up the package three days later. However, it was no longer at the parcel shop and was sent back.
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P
Rating: 1 out of 5
Unfortunately, my order never arrived, and I could only choose a parcel station and not my own address as the delivery location.
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L
Rating: 3 out of 5
I am disappointed because I did not receive the right item. I ordered two soaps and received one soap and one hair mask. Otherwise, it was okay.
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M
Rating: 3 out of 5
Super products but delivery time extremely long!
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M
Rating: 3 out of 5
I haven't tried yet.
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J
Rating: 1 out of 5
I have not received my package yet :(
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