The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
Bad - Package never arrived. Customer service does not respond.
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Alina H.
Rating: 2 out of 5
following a purchase from 19/03/2025
I love the products and have my daily routine. However, the pump mechanism for the precious cream is getting worse and worse! With this order, it doesn't work at all - very frustrating!
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Daniela K.
Rating: 3 out of 5
following a purchase from 17/03/2025
It seems that I cannot tolerate the soap. I suddenly get pimples.
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Stephanie K.
Rating: 1 out of 5
following a purchase from 14/03/2025
Unfortunately, I have not received any goods so far, as it was allegedly not possible to deliver them to the pickup store. A delivery to my address was not possible. For whatever reason.
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Pia T.
Rating: 1 out of 5
following a purchase from 17/03/2025
It is up to the shipping service provider. On March 24th, I received an email that I could pick up my package at the parcel shop. So I went there 3 days later only to be told that it is not there. The tracking shows that it is still in the distribution center. I find this very difficult, as I specifically went to the shop because of the email.
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Sonia V.
Rating: 2 out of 5
following a purchase from 06/03/2025
Not satisfied with the products
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Aylin G.
Rating: 1 out of 5
following a purchase from 05/03/2025
It burns on the face after a while and dries out the whole face
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Cindy W.
Rating: 1 out of 5
following a purchase from 05/03/2025
I can only judge products that I have actually received
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Lisa-Marie B.
Rating: 1 out of 5
following a purchase from 01/03/2025
My package has not arrived..
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Olga S.
Rating: 3 out of 5
following a purchase from 22/02/2025
Unfortunately, the package was not delivered to my home but was dropped off at a parcel shop. Since I was sick, I only got to pick up the package three days later. However, it was no longer at the parcel shop and was sent back.
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Patricia S.
Rating: 1 out of 5
following a purchase from 02/03/2025
Unfortunately, my order never arrived, and I could only choose a parcel station and not my own address as the delivery location.
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Lindita S.
Rating: 3 out of 5
following a purchase from 20/02/2025
I am disappointed because I did not receive the right item. I ordered two soaps and received one soap and one hair mask. Otherwise, it was okay.
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Maureen S.
Rating: 3 out of 5
following a purchase from 19/02/2025
Super products but delivery time extremely long!
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Mélanie G.
Rating: 3 out of 5
following a purchase from 19/02/2025
I haven't tried yet.
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Julia V.
Rating: 1 out of 5
following a purchase from 20/02/2025
I have not received my package yet :(
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Edda B.
Rating: 3 out of 5
following a purchase from 20/02/2025
Unfortunately, no home delivery! So I have to drive 20 km for a package! That's not acceptable!
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Marina R.
Rating: 1 out of 5
following a purchase from 14/02/2025
Item not received
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Ines Q.
Rating: 2 out of 5
following a purchase from 13/02/2025
At the time of my order, there was a promotion: buy 1 soap - get 2. Unfortunately, I only saw this after completing the purchase - frustrating!
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Fabienne H.
Rating: 1 out of 5
following a purchase from 08/01/2025
Hello, my order from January has been returned. I would like to place the order again, but that is not possible.
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Katharina S.
Rating: 1 out of 5
following a purchase from 07/02/2025
The package did not arrive. Why do you send it to a depot and not to the customer's address?
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Christina D.
Rating: 1 out of 5
following a purchase from 08/02/2025
The item did not arrive and I have not received any feedback!
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Carina F.
Rating: 1 out of 5
following a purchase from 06/02/2025
Unfortunately, I react to the products and therefore I am not satisfied. It's a pity because it's not exactly cheap. :(
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Anke K.
Rating: 1 out of 5
following a purchase from 23/01/2025
I did not receive my last order because I was too late at the store. After inquiring with them, I have not yet received a response. I would still like to have the order. Best regards, Anke Kruse
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Silke K.
Rating: 2 out of 5
following a purchase from 07/02/2025
My daughter is getting irritated, red spots on her knuckles.
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Pascale P.
Rating: 1 out of 5
following a purchase from 24/01/2025
The pump on my oil-free cream doesn't work.
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Helene L.
Rating: 3 out of 5
following a purchase from 27/01/2025
Product ok but not revolutionary
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Aurélie P.
Rating: 1 out of 5
following a purchase from 22/01/2025
I ordered a cream and the press button system for dispensing the cream did not work. This can happen. I called customer service and they didn't bother. Not very commercial...
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Emmanuelle L.
Rating: 1 out of 5
following a purchase from 02/02/2025
Hello, I've never had any problems with other face products, and now I'm allergic to soap. Fifteen minutes after applying the mask, my face was swollen and bright red. I followed a four-day course of antibiotic cream and four days of antihistamines. Have a nice day.
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Jessica P.
Rating: 1 out of 5
following a purchase from 31/01/2025
I haven't received my parcel yet. It arrived at a relay point that does not exist.
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HIND P.
Rating: 1 out of 5
following a purchase from 02/02/2025
I still haven't received my order
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Janine K.
Rating: 1 out of 5
following a purchase from 03/01/2025
Unfortunately I have not received my order! I can no longer order because my address as such is not being supplied, I would like to know why. Where they should have delivered my order does not exist. I think this is a great pity!
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Claire D.
Rating: 1 out of 5
following a purchase from 02/02/2025
I still haven't received anything!!!
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Amélie R.
Rating: 1 out of 5
following a purchase from 02/02/2025
I placed my order 15 days ago and I still haven't received my parcel.
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Carole H.
Rating: 1 out of 5
following a purchase from 02/02/2025
I did not receive the order obviously lost package
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Hanane M.
Rating: 1 out of 5
following a purchase from 02/02/2025
I still haven't received my order
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Stephanie S.
Rating: 1 out of 5
following a purchase from 02/02/2025
Not at all satisfied with the products, my skin is completely dry, with lots of pimples, so I wouldn't recommend these products.
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Amélie M.
Rating: 1 out of 5
following a purchase from 02/02/2025
I have received an incomplete parcel
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Nicole D.
Rating: 2 out of 5
following a purchase from 28/01/2025
I am very happy with the products I have bought so far. However, with my last order I didn't like the smell of one product and wanted to send it back and I still haven't heard back.
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Viola S.
Rating: 1 out of 5
following a purchase from 25/01/2025
My order never arrived! I received a message that the package will arrive at the parcel store but I never received a confirmation and I don't know where the package is. I already placed the order on 25.01..
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