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E
Rating: 3 out of 5
Unfortunately, no home delivery! So I have to drive 20 km for a package! That's not acceptable!
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews
Summary of reviews
Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
Reviews 1, 2 and 3 stars
Reset filtersM
Rating: 1 out of 5
Item not received
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I
Rating: 2 out of 5
At the time of my order, there was a promotion: buy 1 soap - get 2. Unfortunately, I only saw this after completing the purchase - frustrating!
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F
Rating: 1 out of 5
Hello, my order from January has been returned. I would like to place the order again, but that is not possible.
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K
Rating: 1 out of 5
The package did not arrive. Why do you send it to a depot and not to the customer's address?
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C
Rating: 1 out of 5
The item did not arrive and I have not received any feedback!
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C
Rating: 1 out of 5
Unfortunately, I react to the products and therefore I am not satisfied. It's a pity because it's not exactly cheap. :(
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A
Rating: 1 out of 5
I did not receive my last order because I was too late at the store. After inquiring with them, I have not yet received a response. I would still like to have the order. Best regards, Anke Kruse
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S
Rating: 2 out of 5
My daughter is getting irritated, red spots on her knuckles.
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P
Rating: 1 out of 5
The pump on my oil-free cream doesn't work.
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H
Rating: 3 out of 5
Product ok but not revolutionary
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A
Rating: 1 out of 5
I ordered a cream and the press button system for dispensing the cream did not work. This can happen. I called customer service and they didn't bother. Not very commercial...
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E
Rating: 1 out of 5
Hello, I've never had any problems with other face products, and now I'm allergic to soap. Fifteen minutes after applying the mask, my face was swollen and bright red. I followed a four-day course of antibiotic cream and four days of antihistamines. Have a nice day.
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J
Rating: 1 out of 5
I haven't received my parcel yet. It arrived at a relay point that does not exist.
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H
Rating: 1 out of 5
I still haven't received my order
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J
Rating: 1 out of 5
Unfortunately I have not received my order! I can no longer order because my address as such is not being supplied, I would like to know why. Where they should have delivered my order does not exist. I think this is a great pity!
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C
Rating: 1 out of 5
I still haven't received anything!!!
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A
Rating: 1 out of 5
I placed my order 15 days ago and I still haven't received my parcel.
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C
Rating: 1 out of 5
I did not receive the order obviously lost package
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H
Rating: 1 out of 5
I still haven't received my order
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S
Rating: 1 out of 5
Not at all satisfied with the products, my skin is completely dry, with lots of pimples, so I wouldn't recommend these products.
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A
Rating: 1 out of 5
I have received an incomplete parcel
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N
Rating: 2 out of 5
I am very happy with the products I have bought so far. However, with my last order I didn't like the smell of one product and wanted to send it back and I still haven't heard back.
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V
Rating: 1 out of 5
My order never arrived! I received a message that the package will arrive at the parcel store but I never received a confirmation and I don't know where the package is. I already placed the order on 25.01..
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G
Rating: 3 out of 5
The brand is great but I paid 52€ for my order and I had to pay 30€ in customs fees.
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M
Rating: 3 out of 5
I had already tested the oil-free creams, which I support very well, and to my great surprise I got red patches all over my face. I don't know if the composition has changed, but I had an instant allergic reaction.
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M
Rating: 1 out of 5
Customer service very unfriendly. Just sends standard answers. Does not respond to questions.
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S
Rating: 1 out of 5
ZERO stars from me unfortunately. I would love to get my money back because my skin is much worse than before! Not only more blemishes but also dry, flaky skin that didn't exist before! Absolutely not worth the money.
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V
Rating: 3 out of 5
Very long delivery times
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N
Rating: 3 out of 5
Unfortunately, the soap stings my eyes extremely, even without direct eye contact. My skin is also very blemished since I started using the product, I hope this is just an initial aggravation and will get better.
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N
Rating: 3 out of 5
Makes skin soft but very small 😓
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K
Rating: 1 out of 5
I have not received my order
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P
Rating: 1 out of 5
I received my order and I am satisfied. I will recommend it soon. Yours faithfully
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A
Rating: 1 out of 5
Order received 1 month later because my package was lost except that upon receipt of my second shipment I also received the 1st and of course I was asked to return it or pay for it.
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V
Rating: 1 out of 5
I'm told that delivery is free, but as soon as I receive my parcel I have to pay a fee. It's not cool not to warn your customers.
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P
Rating: 3 out of 5
Products with an unnatural composition,, disappointed
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A
Rating: 2 out of 5
Product missing from the order (forgotten during preparation) instead of sending it back to me immediately...offer to buy a product so that it can be sent back to me...with a promotional code...
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C
Rating: 1 out of 5
I have not received my.order, it has been returned to you following the leave of the drop-off point, what can I do?
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C
Rating: 1 out of 5
Very satisfied
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P
Rating: 3 out of 5
Every other product of good quality
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