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G
Rating: 3 out of 5
The brand is great but I paid 52€ for my order and I had to pay 30€ in customs fees.
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 340 published reviews
Summary of reviews
The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
Reviews 1, 2 and 3 stars
Reset filtersM
Rating: 3 out of 5
I had already tested the oil-free creams, which I support very well, and to my great surprise I got red patches all over my face. I don't know if the composition has changed, but I had an instant allergic reaction.
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M
Rating: 1 out of 5
Customer service very unfriendly. Just sends standard answers. Does not respond to questions.
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S
Rating: 1 out of 5
ZERO stars from me unfortunately. I would love to get my money back because my skin is much worse than before! Not only more blemishes but also dry, flaky skin that didn't exist before! Absolutely not worth the money.
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V
Rating: 3 out of 5
Very long delivery times
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N
Rating: 3 out of 5
Unfortunately, the soap stings my eyes extremely, even without direct eye contact. My skin is also very blemished since I started using the product, I hope this is just an initial aggravation and will get better.
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N
Rating: 3 out of 5
Makes skin soft but very small 😓
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K
Rating: 1 out of 5
I have not received my order
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P
Rating: 1 out of 5
I received my order and I am satisfied. I will recommend it soon. Yours faithfully
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A
Rating: 1 out of 5
Order received 1 month later because my package was lost except that upon receipt of my second shipment I also received the 1st and of course I was asked to return it or pay for it.
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V
Rating: 1 out of 5
I'm told that delivery is free, but as soon as I receive my parcel I have to pay a fee. It's not cool not to warn your customers.
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P
Rating: 3 out of 5
Products with an unnatural composition,, disappointed
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A
Rating: 2 out of 5
Product missing from the order (forgotten during preparation) instead of sending it back to me immediately...offer to buy a product so that it can be sent back to me...with a promotional code...
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C
Rating: 1 out of 5
I have not received my.order, it has been returned to you following the leave of the drop-off point, what can I do?
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C
Rating: 1 out of 5
Very satisfied
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P
Rating: 3 out of 5
Every other product of good quality
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W
Rating: 1 out of 5
Many delays
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M
Rating: 3 out of 5
My oil-free cream is not liquid and is unusable 😅
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S
Rating: 1 out of 5
delivery took far too long
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P
Rating: 1 out of 5
I didn't order anything! It's all nonsense! It's a scam! I get charged and on top of that a parcel that I never came to pick up! And I don't know how someone could have picked up a parcel in my name without my ID and receive an e-mail about how my order went? It's a scam!
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J
Rating: 2 out of 5
I did not receive my order in full, some products are missing and the worst thing is that I am asked to place a new order in order to receive what is missing in addition to a new purchase.
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S
Rating: 1 out of 5
Disaster! My order from 10.01. was paid for with PayPal and to date nothing has arrived. The only reaction so far has been to ask the parcel service for a follow-up! Once and never again, this is fraud!!!
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D
Rating: 3 out of 5
The scent is very pleasant, but the soap dries out my face.
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S
Rating: 1 out of 5
I'm sorry but I'm very disappointed by the turmeric soap... I use the white one and have never had any problems, but the orange one was a disaster 🤦♀️ Once I used it, a few hours after a skin reaction, I got red pimples all over my face... Around the eyes etc. So being pregnant, I panicked and went to the emergency room to be reassured.
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S
Rating: 1 out of 5
My package is missing a product
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A
Rating: 3 out of 5
Soap is too dry and stings the eyes
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J
Rating: 1 out of 5
I have never had such bad skin after using it a few times :(
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C
Rating: 1 out of 5
Parcel not received because of a wrong relay point.
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O
Rating: 1 out of 5
soap burns the face
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I
Rating: 2 out of 5
Delivery with DPD was a disaster.
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I
Rating: 1 out of 5
Always satisfied so far, but not this time. After 4 weeks, the goods have still not arrived
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J
Rating: 1 out of 5
I never received my parcel
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V
Rating: 2 out of 5
I am half satisfied with my purchase...... I was able to take back my pin up secret soap which is top and the radiance booster soap 😊✨️ On the other hand I was enthusiastic about staying there cream without oil but the pump doesn't work....devoir deviser and take the cream with the stem 🙁😟 Would you have a solution? All in all I really like the brand and the products are topissimes
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C
Rating: 1 out of 5
Burns under the skin! First degree excruciating pain for 48 hours to the point of going to the emergency room and it was not allergies but the toxic and carcinogenic components of the product.
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S
Rating: 1 out of 5
Goods have not yet arrived
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S
Rating: 1 out of 5
Delivery is a disaster. My delivery has still not arrived. I love the products, but I am totally put off by the delivery time.
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P
Rating: 2 out of 5
The product is good, but the ordering process is really poor. The fact that nowadays the password used is sent unencrypted by e-mail is grossly negligent and should be punished!!!
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V
Rating: 1 out of 5
The order was not sent to the delivery address I specified! Customer service is completely incompetent. I am still waiting for my parcel to be delivered to the correct border parcel address as stated.
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S
Rating: 1 out of 5
I ordered almost 3 weeks ago and have still not received my package. After several exchanges with customer service, nothing has happened. I am only ever told that I have to wait and that everything is being processed. What a shame as I paid via Paypal and really wanted to try the products.
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C
Rating: 1 out of 5
I received the wrong product and have to pay the return costs myself.
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