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J
Rating: 1 out of 5
I have received an incorrect order
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 341 published reviews
Summary of reviews
The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
Reviews 1, 2 and 4 stars
Reset filtersH
Rating: 2 out of 5
Unfortunately, I received the wrong goods and had to send them back. I had to make an extra trip to a DPD store which is not nearby. Very annoying and unnecessary effort. No credit note or similar was guaranteed. I am satisfied with the products.
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D
Rating: 1 out of 5
Big burn with soap.... Not satisfied
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N
Rating: 1 out of 5
I have not received my order
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V
Rating: 1 out of 5
The soap doesn't leave my skin feeling good and unfortunately it doesn't completely remove all the dirt and make-up. I have to go over it with another cleanser afterwards and that doesn't make sense for me. Unfortunately, I can't understand the hype and can't use it🙁
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A
Rating: 1 out of 5
I received a damaged box with half of my order inside. I contacted customer service but they did not return it.
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P
Rating: 1 out of 5
Hello, the pump for the oil-free cream doesn't work and they don't want to replace it. I'm very disappointed with the after-sales service as I've been a customer for quite some time. Best regards
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S
Rating: 4 out of 5
Hello The product is in order. But it was not delivered to the point planned, I had to be accompanied 30 km from my home to the chronopost in Bastia. Thank you for what you can do for a future order cordially
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S
Rating: 2 out of 5
I put 2 🌟 because the delivery was fast, the soap is very small, I thought the size of a soap, after we'll see if the blackheads and acne leave with the soap turmeric, I. I was still disappointed
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H
Rating: 4 out of 5
Shipping took a while. Product is great
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D
Rating: 4 out of 5
Very high price, but top effect.
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E
Rating: 1 out of 5
The soap arrived almost melted, which is the first time this has happened to me.
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E
Rating: 1 out of 5
Nothing received to date
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S
Rating: 2 out of 5
Unfortunately received an empty cream, which of course can always happen and which is not my problem. But customer service afterwards was a disaster. I only wanted the cream I paid for to be delivered. And then I was offered 40% off another item for ecological reasons and then they would send me the soap. But since it is for my mom and she has to try it out first to see if she tolerates it, it was a huge back and forth until they sent me the missing and paid item. But the 40% discount was then withdrawn again. Well, at least I hope that my mom will be successful with this soap and cream.
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E
Rating: 4 out of 5
Received and tried. I love the smell and what it does on my skin.
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S
Rating: 1 out of 5
I only received one soap from my order but paid for two. I have already written to the company twice but no one is moving
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G
Rating: 2 out of 5
The soap is very small, I thought it was a normal size, but it's quite big, so I put it on top.
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M
Rating: 1 out of 5
Envelope not closed with sticker still in place So empty envelope! I paid delivery costs for nothing Not serious No response from after-sales service If necessary I kept the envelope as proof.
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E
Rating: 2 out of 5
Hello, I wrote a few days ago that I had unfortunately only received one of two Zigel milk masks. Unfortunately, I have not yet received any feedback. Kind regards
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N
Rating: 1 out of 5
Missing products
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A
Rating: 1 out of 5
The handling of my order as well as the delivery was top notch but the product did not meet my expectations.
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M
Rating: 1 out of 5
I have not yet received an order confirmation or the goods, the invoice was paid by Paypal and there was no response to my inquiry either
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C
Rating: 4 out of 5
Great delivery 👍🏻. Thanks pin up!
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M
Rating: 1 out of 5
I have not received a reply although I would like to return some of the goods
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R
Rating: 1 out of 5
I ordered there for the first time and immediately received the wrong goods. Customer service responded by email after 3 days. Either a 40 percent voucher or a return label. Now, of course, I had chosen the return option as I couldn't do anything with the incorrectly delivered products. I looked for a DPD store and have now sent it back. Now I'm curious to see how long and whether I'll get the product I want. After all, 70 euros, which would otherwise be gone. No concession on the part of the store. No apology. It's not my fault if someone there makes a mistake. Everything takes a long time. I could have been a good customer, I am very disappointed.
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O
Rating: 1 out of 5
I never received my order
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S
Rating: 4 out of 5
I'm waiting to see the result
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H
Rating: 1 out of 5
Disappointed
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I
Rating: 1 out of 5
I never received my order, and I'm still waiting for the "verification" procedure. In short, a case to follow...
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O
Rating: 1 out of 5
Unfortunately, the very strong fragrance interfered with the use and enjoyment of the product.
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B
Rating: 1 out of 5
I placed an order, one item was missing, they wouldn't send me back the missing item.
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E
Rating: 2 out of 5
I like the products. But to state that the shipping takes 3 working days to a parcel station instead of 8 to your home and in the end it takes just as long is unprofessional.
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M
Rating: 1 out of 5
No
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M
Rating: 1 out of 5
Nothing transcendent
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M
Rating: 1 out of 5
Since I've been using the soap, I've been getting pimples all over my face. I chose it to reduce my oily skin, but I can't see any improvement.
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B
Rating: 1 out of 5
I was on vacation and couldn't pick up the package in time, so it was returned. What about the money, when can I expect to receive information?
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D
Rating: 4 out of 5
Order delivered quickly and products very good.
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S
Rating: 1 out of 5
I have not received my order
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Z
Rating: 1 out of 5
I cannot judge the article, I did not receive it, because of the delivery service which says stre presented whereas I was there, then so-called 2nd passage Idem and I found a receipt telling me to present me to recover the parcel except that I left on vacations. I sent my daughter to pick it up with photo ID on her phone, and they refused. By the time I get home I don't know if my package will still be there because there is a delay, big disappointment for a 1st order, I so wanted to try the product on my vacation but too bad! So disappointing experience.
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N
Rating: 1 out of 5
I ordered two goat's milk soaps. Only one soap was in the package. I have not yet received a reply from customer service. The soap has also not been redelivered. This is not acceptable, especially as the soaps are expensive. I hope that someone will get in touch with me!!!!!!
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