Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
I placed an order, I'm missing 3 products and the customer service didn't want to know anything, all they said was that the "weight of the initial parcel is good" Disappointed!
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Carolin R.
Rating: 1 out of 5
following a purchase from 01/07/2024
I ordered 2 of the same products from them and only one arrived. So far never received a refund or a soap. I'm pretty annoyed with the service.
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Mina M.
Rating: 1 out of 5
following a purchase from 29/06/2024
I received my parcel in a disastrous state extra mist was emptied
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Farida B.
Rating: 4 out of 5
following a purchase from 30/06/2024
I'm really satisfied with Pin Up secret, the best for me.
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Pasqualina B.
Rating: 1 out of 5
following a purchase from 29/06/2024
I have not received the product. I indicated that I wanted my money back and nothing happened
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Stéphanie L.
Rating: 1 out of 5
following a purchase from 29/06/2024
Tres satisfaite c'est toujours un plaisir de commander chez vous
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Catherine C.
Rating: 4 out of 5
following a purchase from 29/06/2024
A little drying for my sensitive skin, but the purifying effect is TOP!
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Kimberley K.
Rating: 1 out of 5
following a purchase from 28/06/2024
I would like to send the soap back but get no reply
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Alexandra D.
Rating: 1 out of 5
following a purchase from 28/06/2024
I did not receive my order an incident has been opened, pending
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Leonie E.
Rating: 1 out of 5
following a purchase from 29/06/2024
Never received my order
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Sassia A.
Rating: 2 out of 5
following a purchase from 30/06/2024
Hello ! A set should be in one box And in the offer a free turmeric soap that I did not receive
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Elise M.
Rating: 4 out of 5
following a purchase from 30/06/2024
Very good product and gentle on the skin
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Juliane Z.
Rating: 2 out of 5
following a purchase from 29/06/2024
Customer service is a disaster! No feedback received to date!
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Linda W.
Rating: 1 out of 5
following a purchase from 30/06/2024
I have not received my goods.
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Nadine E.
Rating: 1 out of 5
following a purchase from 29/06/2024
Poor customer service, does not get in touch after defective order
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Séverine F.
Rating: 4 out of 5
following a purchase from 30/06/2024
Top-notch products, of incredible quality and effectiveness On the other hand, they're far too expensive, so it's better to wait for a 40% discount or buy them at a chemist's, where they're almost half the price on the site.
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Marwa A.
Rating: 1 out of 5
following a purchase from 01/07/2024
I have not received my order
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Jennifer N.
Rating: 4 out of 5
following a purchase from 28/06/2024
Despite an error on the order, the choice of solution was satisfactory and the complaint was dealt with very quickly. Thank you!
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Christelle R.
Rating: 1 out of 5
following a purchase from 26/06/2024
Incomplete order missing 1 item for 3 weeks no news.....
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Caroline B.
Rating: 1 out of 5
following a purchase from 27/06/2024
I tested the peeling cream on my face and those of my 2 teenagers... no effect. Just a viscous cream and it's all useless.
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Pamela M.
Rating: 2 out of 5
following a purchase from 26/06/2024
I bought a complete box for my hair and received a damaged box with a cutter. The outer box is in good condition, so this happened before packing.
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Flore B.
Rating: 1 out of 5
following a purchase from 26/06/2024
The promise: product offered with delivery costs only; the so-called delivered order never arrived and the only response is "we'll ask the carrier"....
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Soizick L.
Rating: 1 out of 5
following a purchase from 25/06/2024
Error between what I ordered and what I received. return made but no news....
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Sandra G.
Rating: 1 out of 5
following a purchase from 23/06/2024
Order has not yet arrived.
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Léa M.
Rating: 4 out of 5
following a purchase from 24/06/2024
Smoother skin
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Danielle D.
Rating: 1 out of 5
following a purchase from 22/06/2024
Super shampoo and mask
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Priscille C.
Rating: 1 out of 5
following a purchase from 23/06/2024
Products make my face itch
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Nadine M.
Rating: 1 out of 5
following a purchase from 23/06/2024
It has still not arrived. There has been no response to inquiries.
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Muriel C.
Rating: 4 out of 5
following a purchase from 22/06/2024
Good product
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Nawras H.
Rating: 1 out of 5
following a purchase from 23/06/2024
0 service it is null I received false order and I send several émail but no answer. This is very bad. I don't recommend
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Mo-Aydah T.
Rating: 1 out of 5
following a purchase from 23/06/2024
I never received my order
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Rebecca G.
Rating: 2 out of 5
following a purchase from 23/06/2024
The shipment can only be made to a DPD branch and I had to drive an extra 10 km for it. Well, okay, I accepted that. But my parcel wasn't delivered to the branch at all or couldn't be found. I drove there 3 times for nothing. Paid shipping... Way too complicated and I wouldn't order again. Customer service is also unavailable.
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Marika S.
Rating: 1 out of 5
following a purchase from 23/06/2024
Unfortunately, my order never arrived and was not deposited in the drop-off store. I would still like to have the goat's milk soap that I ordered twice. The rating only applies to the shipping as the product never arrived.
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Nancy V.
Rating: 1 out of 5
following a purchase from 20/06/2024
I went to my bookseller and the package is gone. Can you please send it back? I was not told at the outset that my parcel was there, even though I had given my contact details. I usually receive an e-mail with a parcel number.
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Maribell F.
Rating: 1 out of 5
following a purchase from 13/06/2024
No order confirmation, no delivery or shipping confirmation, this query is the first email I receive, unfortunately. Due to the delay, I also somehow no longer have the gift (SECRET BOOSTER D'ECLAT), which was unfortunately simply missing. I think the soap is really great, but the whole process was very chaotic and confusing.
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Catherine H.
Rating: 1 out of 5
following a purchase from 20/06/2024
Not yet received
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Safietou D.
Rating: 2 out of 5
following a purchase from 20/06/2024
It blackened my face
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Hanna J.
Rating: 1 out of 5
following a purchase from 19/06/2024
My name was incorrectly labeled on the parcel by the manufacturer. The goods never arrived because, according to the parcel carrier, they could not be delivered. Customer service is a disaster. I get neither feedback nor my money back.
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Charline D.
Rating: 2 out of 5
following a purchase from 18/06/2024
Soap supposedly for blemished skin, but contains far too many comedogenic ingredients. After 1 week, I had lots of pimples and grainy skin. I lost my money.
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Sandrine L.
Rating: 1 out of 5
following a purchase from 18/06/2024
The mask is not great for dry hair
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