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T
Rating: 1 out of 5
Top product, catastrophic customer support
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 655 published reviews
Summary of reviews
Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
Reviews 1, 2 and 4 stars
Reset filtersV
Rating: 1 out of 5
My order has not arrived
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I
Rating: 1 out of 5
Unfortunately, I get a rash from the soap and it burns my eyes
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V
Rating: 2 out of 5
The product received is not what was ordered
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W
Rating: 1 out of 5
Ineffective product
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M
Rating: 1 out of 5
No message to inform you that the parcel has arrived at the relay point
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E
Rating: 1 out of 5
Sent to collection point instead of address
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A
Rating: 4 out of 5
Buy my usual soap and the new one to test, to be seen but happy with my purchases and looking forward to testing.
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S
Rating: 1 out of 5
Absolutely poor customer service. Friendly but only accommodating after discussion (although the fault lay with PinUp Secret . Too bad, I have liked the soap very much for a long time .
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C
Rating: 1 out of 5
I have overly sensitive skin and the pin up products dried out my face even more, pulling at my skin and causing an allergic reaction with pimples, whereas my skin is normally smooth and soft, just a little dry on rare occasions.
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N
Rating: 4 out of 5
Perfect
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R
Rating: 1 out of 5
Null
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C
Rating: 4 out of 5
Good products.
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A
Rating: 4 out of 5
Products as received, always satisfied with the soap.
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S
Rating: 1 out of 5
I've been using Pin un Secret for many months now and I'm very satisfied. I recommend +++ I'm 56 and the products (soap, scrub, etc.) meet my expectations.
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M
Rating: 1 out of 5
I have not received my parcel!
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J
Rating: 2 out of 5
I have not received my parcel
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N
Rating: 4 out of 5
Good quality products for acne-prone skin. The hair range is also very good, with a very pleasant scent. I approve.
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M
Rating: 4 out of 5
It's my first use, I really like it, now I'm waiting to see the results.
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I
Rating: 1 out of 5
I am very disappointed my parcel did not contain all the product commender and I could not make anything hear with your mark I will not recommend because I estimate that me disappointed customer and swindled I could at least claim with a gesture or a refunding or the sending of the missing product (creme without oil and the rose mist) here thus not satisfied at all!
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F
Rating: 4 out of 5
The new curcumin soap is highly effective
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A
Rating: 4 out of 5
For the moment I'm satisfied, I have fewer imperfections 😉 and the scent is very pleasant.
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N
Rating: 2 out of 5
My order was missing a product
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D
Rating: 4 out of 5
I really like your products
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F
Rating: 4 out of 5
Satisfied with my order.
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L
Rating: 4 out of 5
Soap no longer lives up to my expectations
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C
Rating: 4 out of 5
New product pleasant to use, see over time its effectiveness on acne-prone skin.
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J
Rating: 1 out of 5
I ordered a set of 5 items and have only received 2, 1 of which I did not order. Still waiting for a reply from customer service.
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L
Rating: 2 out of 5
Very expensive for a mini soap
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M
Rating: 4 out of 5
Nothing to say
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S
Rating: 4 out of 5
Very happy with the products
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M
Rating: 4 out of 5
I've been a customer of the brand since the very beginning, and I'm still just as satisfied with the product, but I'm very disappointed by the price increase and the lesser gift offers compared to a few years ago.
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A
Rating: 2 out of 5
Decu I had a promo code to get a free soap that I did not get
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E
Rating: 1 out of 5
I didn't receive it :(
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D
Rating: 4 out of 5
The products were simply packaged, fortunately they did not arrive damaged. After a week of use I have a lot of pimples that have appeared, I'm waiting to see if this fades after 15 days as other users have found. Samples of other products would be appreciated.
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U
Rating: 1 out of 5
Incomplete delivery received
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M
Rating: 1 out of 5
When ordering, a product was forgotten. No action was taken by Pin-up secret despite multiple complaints by e-mail and phone call.
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A
Rating: 4 out of 5
thank you
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A
Rating: 1 out of 5
I did not receive my order
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J
Rating: 4 out of 5
The product as such is ingenious, but there is no need for all that packaging waste
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