The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
I need to return a product that works with a pump and I'm not being sent the return slip
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J
Juliana B.
Rating: 1 out of 5
following a purchase from 19/01/2026
Unfortunately, I have not yet received my order.
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B
Béa B.
Rating: 2 out of 5
following a purchase from 21/01/2026
A product was forgotten in my order
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Sandra L.
Rating: 1 out of 5
following a purchase from 17/01/2026
I did not receive my package
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Manuela F.
Rating: 2 out of 5
following a purchase from 17/01/2026
Unfortunately, my serum was empty and dried out...
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Sarah M.
Rating: 2 out of 5
following a purchase from 18/01/2026
No German explanation
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Cyrille M.
Rating: 4 out of 5
following a purchase from 17/01/2026
Very good product
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Daniela P.
Rating: 1 out of 5
following a purchase from 12/01/2026
I can't give any stars because so many mistakes have happened. I will never order from them again or recommend them.
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C
Céline P.
Rating: 4 out of 5
following a purchase from 14/01/2026
Fast shipping and good products! One star less for the prices: I'm waiting for promotions/sales to order ;-)
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Ouassima S.
Rating: 2 out of 5
following a purchase from 02/01/2026
I bought the 2 soaps, the exfoliant and the cream and my skin has bumps and is red. Very disappointed given the promises and the price.
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Valerie C.
Rating: 2 out of 5
following a purchase from 13/01/2026
This product does not live up to its promises
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Tina S.
Rating: 4 out of 5
following a purchase from 12/01/2026
The soap does not work wonders, but one can notice a slight improvement after 2 weeks of daily use.
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Geoffrey M.
Rating: 2 out of 5
following a purchase from 12/01/2026
I have not received my package yet
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Claudia N.
Rating: 1 out of 5
following a purchase from 12/01/2026
I have requested several times to return the goods. Unfortunately, no one has contacted me so far. What can I do now? Please support.
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Cathy C.
Rating: 2 out of 5
following a purchase from 12/01/2026
I am disappointed with the products! And on top of that, the same thing was put twice on one product, I would not recommend!
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Marine G.
Rating: 1 out of 5
following a purchase from 10/01/2026
I have not received my order even though it says delivered on my tracking. I made a complaint and sent all the documents they asked me for, and I still have no response to this day.
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L
Laurence H.
Rating: 1 out of 5
following a purchase from 11/01/2026
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Ruth L.
Rating: 2 out of 5
following a purchase from 08/01/2026
The delivery took a long time, the shipping was relatively expensive and then I had to pick up the delivery myself in a shop that was quite far away... Otherwise, the shipping would have become even more expensive.
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Elisabeth S.
Rating: 1 out of 5
following a purchase from 11/01/2026
I am not getting the right item sent for the 3rd time! & I hope for a complaint otherwise I have to initiate others, this can't be!
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Sabrina L.
Rating: 4 out of 5
following a purchase from 08/01/2026
Always satisfied with pin-up products and recommend them to my friends and at work in the emergency service thank you for the gift I love it
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Pauline T.
Rating: 4 out of 5
following a purchase from 03/01/2026
Top
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Ulrike G.
Rating: 2 out of 5
following a purchase from 04/01/2026
Product super. Delivery not as desired and expected. Despite the surcharge for delivery to the home address, the package was delivered to a parcel shop. Very annoying.
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Sergia P.
Rating: 4 out of 5
following a purchase from 31/12/2025
Perfect
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Constance A.
Rating: 4 out of 5
following a purchase from 30/12/2025
The products no longer have the same scent as when I first started buying...
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Genevieve Sylvia S.
Rating: 4 out of 5
following a purchase from 29/12/2025
Delivery ok. Why not use the Belgian postal relays as access points?
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Andrea S.
Rating: 1 out of 5
following a purchase from 28/12/2025
On the delivery day I was at home, when I opened the door there was no one there, now the package cannot be picked up at the post office because no QR code was delivered.
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R
Romina G.
Rating: 1 out of 5
following a purchase from 28/12/2025
I haven't received any product yet
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Denise B.
Rating: 1 out of 5
following a purchase from 28/12/2025
Still haven't received delivery. Money is gone anyway
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Marie S.
Rating: 2 out of 5
following a purchase from 28/12/2025
Really beautiful products & a super scent, but unfortunately I can't tolerate them. It burns in 2 places & I get pimples
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Cindy S.
Rating: 4 out of 5
following a purchase from 22/12/2025
A mud mask product was opened
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Timmy F.
Rating: 1 out of 5
following a purchase from 17/12/2025
The goods never arrived. Was dropped off at the DPD Pickup Store. When I wanted to pick up the goods there, they were not there.
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M
Margaux Z.
Rating: 4 out of 5
following a purchase from 18/12/2025
I really like the soap but the mask stings and burns my skin
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Christopher B.
Rating: 4 out of 5
following a purchase from 17/12/2025
The high transport costs must be communicated more transparently and earlier.
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Sonja S.
Rating: 1 out of 5
following a purchase from 18/12/2025
I did not receive any delivery
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Irina E.
Rating: 4 out of 5
following a purchase from 05/12/2025
Ordered on 8.12, the shipment is still not here. Maybe it's due to the holidays in between, but I still find it quite long. When I could no longer track the shipment, I quickly received a nice response.
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Nina H.
Rating: 1 out of 5
following a purchase from 14/12/2025
I am still waiting for the delivery
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Merle S.
Rating: 2 out of 5
following a purchase from 11/12/2025
The shipping costs are too high. 8€ for home delivery, otherwise 6€.
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Cloé M.
Rating: 4 out of 5
following a purchase from 06/12/2025
Very effective product, however quite expensive outside of promotions.
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Sabrina H.
Rating: 1 out of 5
following a purchase from 10/12/2025
Unfortunately, my package could not be found in the DPD shop and was returned. Very unfortunate.
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