Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
Hello, as described in a previous email, I received the scrub opened with oil all over my cooos. I was able to save the 2 goat's milk soaps but not their packaging. I'm waiting for a return to get another one.
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Sherley P.
Rating: 2 out of 5
following a purchase from 17/07/2023
Always happy with my orders... however my soap arrived broken. I was unable to make a claim, as the box had...
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Sarra B.
Rating: 1 out of 5
following a purchase from 14/07/2023
I love pin-up products
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Chiepo Gisele G.
Rating: 4 out of 5
following a purchase from 17/07/2023
Very good
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Ophélie T.
Rating: 4 out of 5
following a purchase from 17/07/2023
Ras
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Audrey V.
Rating: 1 out of 5
following a purchase from 14/07/2023
I'm very satisfied with your products, but very dissatisfied with your after-sales service, as I received my last order with the missing soap and immediately reported it, but to this day I've had no news of my complaint. That's why I have only one star
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Chadaine B.
Rating: 1 out of 5
following a purchase from 14/07/2023
It gives me red marks at the bottom of my face and a dry effect despite the cream, which also burns my face.
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Anissa B.
Rating: 1 out of 5
following a purchase from 13/07/2023
Order received halfway
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Cindy C.
Rating: 1 out of 5
following a purchase from 15/07/2023
Products more expensive than elsewhere, even though we're on the official website.
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Célia F.
Rating: 2 out of 5
following a purchase from 13/07/2023
Parcel still not received despite an order placed in mid-July. I had to contact customer service to be told that they were opening a dispute with the delivery service and that I would have a return within a further 15 days. This isn't my first order, so far I've been very happy with their service, but I'm a bit disappointed with this latest experience.
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Steve P.
Rating: 2 out of 5
following a purchase from 13/07/2023
Still a satisfactory product, but much over-packaged compared to before, each soap already wrapped in plastic film is now individually placed in a small thick glossy cardboard box. Useless, it's a waste.
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Rym G.
Rating: 1 out of 5
following a purchase from 14/07/2023
I received an unsealed product that was opened and therefore unhygienic. I was refused a refund
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Wissal K.
Rating: 4 out of 5
following a purchase from 07/07/2023
I'm satisfied with the product but not the shippement amount that was same price with product itself
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Cloe M.
Rating: 4 out of 5
following a purchase from 12/07/2023
Excellent product to see in time
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Laure M.
Rating: 1 out of 5
following a purchase from 13/07/2023
The texture of the soap I've been ordering for a long time has changed and no longer works as a mask.
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Laetitia C.
Rating: 4 out of 5
following a purchase from 13/07/2023
Very good quality product. The brush, however, loses its bristles after the first use. I wouldn't recommend it at all!
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Mélissa M.
Rating: 4 out of 5
following a purchase from 12/07/2023
I'm not giving it 5 stars because I ordered 2 oil-free creams and one pump didn't work, so I had to get the one from my old bottle. But I still love the products!
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Cindy N.
Rating: 4 out of 5
following a purchase from 12/07/2023
Very good products that work.
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Yaelle O.
Rating: 2 out of 5
following a purchase from 10/07/2023
Good product. However, out of 5 products ordered, I only received 3, 2 are missing!
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Pauline G.
Rating: 1 out of 5
following a purchase from 12/07/2023
I still haven't received my parcel.
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Anais C.
Rating: 4 out of 5
following a purchase from 10/07/2023
Pleased with the products but still expensive
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Aurore B.
Rating: 1 out of 5
following a purchase from 09/07/2023
I'm missing 2 free soaps as specified at the time of purchase.
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Ingrid J.
Rating: 1 out of 5
following a purchase from 08/07/2023
Package not received....😡
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Malika B.
Rating: 1 out of 5
following a purchase from 09/07/2023
My order arrived and was reshipped without me having had time to pick it up.
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Julie L.
Rating: 1 out of 5
following a purchase from 09/07/2023
I got a promo code from an influencer for -40% plus a free soap but I didn't get the soap so I'm disappointed, which is a shame because I love your products.
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Sofia Y.
Rating: 4 out of 5
following a purchase from 07/07/2023
Using the soap has definitely improved the quality of my skin, but I still have pimples, obviously it doesn't stop them from growing. Nevertheless, I recommend
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Sylvie M.
Rating: 1 out of 5
following a purchase from 09/07/2023
Received 1 soap out of 2 .very disappointed
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Karima H.
Rating: 1 out of 5
following a purchase from 09/07/2023
The soap is in a cardboard box when you look at the ads of the influencers they have a solid box packaging has changed
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Sandrine R.
Rating: 1 out of 5
following a purchase from 09/07/2023
The brush was missing from my last order. I sent an e-mail to point this out. No reply since.
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Mama K.
Rating: 1 out of 5
following a purchase from 06/07/2023
Thank you
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Daloba T.
Rating: 1 out of 5
following a purchase from 06/07/2023
I did not receive the brush that was supposed to come with the 2 face mask soaps.
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Sara A.
Rating: 2 out of 5
following a purchase from 06/07/2023
One of the products did not match my Order, can't wait to test what I received
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Patricia M.
Rating: 2 out of 5
following a purchase from 06/07/2023
Hello, the company made a product error during the preparation of my order and I find that customer service is not responsive. I still haven't received the right product.
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Cecile C.
Rating: 1 out of 5
following a purchase from 04/07/2023
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Anancy Claudia E.
Rating: 4 out of 5
following a purchase from 05/07/2023
I have been satisfied with pin UP secret for 3 years.
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Marielle F.
Rating: 1 out of 5
following a purchase from 06/07/2023
I did not receive my order in full, I sent several emails but still no return a week later! Really very disappointed!
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Amira A.
Rating: 1 out of 5
following a purchase from 04/07/2023
Defective product and they refuse to refund my money.
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Valerie P.
Rating: 4 out of 5
following a purchase from 04/07/2023
Perfect
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Maroua D.
Rating: 1 out of 5
following a purchase from 29/06/2023
I still haven't received my parcel
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Mathilde P.
Rating: 2 out of 5
following a purchase from 03/07/2023
The packaging of the product was all damaged, smashed on the ribs... not a great presentation!
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