The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
Disappointed with customer service, I've been buying from them for a few years now, and on my last order I contacted them about a problem with the pump on my cream, which made it unusable. The response from customer service was "there's nothing we can do". They're always busy to sell, but after that, at the price of their products, the least they can do is respect their customers.
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Mohamed S.
Rating: 1 out of 5
following a purchase from 19/06/2023
The product dries out my skin enormously and therefore inevitably creates excess sebum. This excess of sebum causes me a lot of pimples and blackheads. Maybe that's why I didn't buy your oil-free cream, but I don't think so because my skin is not comedogenic.
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Axel L.
Rating: 1 out of 5
following a purchase from 19/06/2023
I still haven't received my order and you don't answer me when I ask you where my order number 192821 is.
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Laëtitia B.
Rating: 1 out of 5
following a purchase from 20/06/2023
Delivery too expensive
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Sarra M.
Rating: 1 out of 5
following a purchase from 16/06/2023
I'm not satisfied
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Margaux M.
Rating: 1 out of 5
following a purchase from 17/06/2023
I didn't receive the right product, after complaining I never heard back!
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Céline D.
Rating: 1 out of 5
following a purchase from 13/06/2023
Very disappointed with customer service. After 15 days of waiting, still no parcel and no solution or commercial gesture from Pin Up Secret. Package still waiting...
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Clara B.
Rating: 1 out of 5
following a purchase from 14/06/2023
The brand made a mistake with the box, but I really need the products, and I must either pay for the missing product or send my box back, but I really need the products for my acne, I only ask for repairs, and that they send me the missing product.
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Mélinda Z.
Rating: 2 out of 5
following a purchase from 09/06/2023
I am not satisfied with the peeling and the oil-free cream, very bad composition and not good for my health m. I am very disappointed! The soap is superb and so is the precious cream.
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Lilyana M.
Rating: 2 out of 5
following a purchase from 12/06/2023
I ordered because the influencer Selma said in her story that there was no more dead sea water in the peel, I read the ingredients and there is some false advertising
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Kristel S.
Rating: 4 out of 5
following a purchase from 06/06/2023
Quality products that I have been using for over 1 year. However, order with soap box. Out of stock. So coupon + delivery of the box in the next order. I would have preferred a refund of the box. Very responsive customer service.
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Sandrine S.
Rating: 4 out of 5
following a purchase from 11/06/2023
Order well received, happy with the products
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Sémahé K.
Rating: 4 out of 5
following a purchase from 10/06/2023
Pin Up Secret skincare products are excellent! I've never been disappointed. I highly recommend them! But make sure your products have a sticker...
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Melanie R.
Rating: 2 out of 5
following a purchase from 10/06/2023
I'm missing the brush inside
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Christine E.
Rating: 1 out of 5
following a purchase from 09/06/2023
Ordered two jars and received only one with a torn protective lid, so it was opened. Announced parcel and nothing at the Chronopost post office.
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Eloria G.
Rating: 4 out of 5
following a purchase from 11/06/2023
The Pin Up Secret soap is very pleasant to use and leaves the skin very soft once washed. I can't see any results yet, as I've only been using it for a week. The only drawback I can say is the smell, which could really be improved as it's reminiscent of the smell of mosquito repellent sprays! I hope the smell can be improved.
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Olivier Z.
Rating: 4 out of 5
following a purchase from 10/06/2023
Nickel
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caroline B.
Rating: 1 out of 5
following a purchase from 10/06/2023
Unfortunately I have even more acne and dry skin.
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aude F.
Rating: 1 out of 5
following a purchase from 07/06/2023
Disappointed to receive the soap in a cardboard box with no soap holder as shown on the networks.
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Mandy H.
Rating: 1 out of 5
following a purchase from 06/06/2023
Voleurs , one wonders if it really exists mdr
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Christelle B.
Rating: 4 out of 5
following a purchase from 07/06/2023
Great texture and smell
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Shirley B.
Rating: 4 out of 5
following a purchase from 06/06/2023
Super
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Emilie O.
Rating: 2 out of 5
following a purchase from 30/05/2023
I've been ordering my goat's milk soap for 5 years now and this time it doesn't smell at all like usual, I have the impression that there's been a manufacturing defect.
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Rosalie B.
Rating: 2 out of 5
following a purchase from 06/06/2023
the products are great but the box I bought was out of stock and I still have no news even though I paid for it and have nothing.
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Laëtitia D.
Rating: 1 out of 5
following a purchase from 07/06/2023
Perfect and a big change
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Christine F.
Rating: 4 out of 5
following a purchase from 07/06/2023
Pleasant texture.
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Hannah M.
Rating: 1 out of 5
following a purchase from 23/05/2023
The parcel took too long and now I'm not in France.
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Leslie G.
Rating: 1 out of 5
following a purchase from 02/06/2023
Disappointed, a product was missing from my parcel ...
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Sandrine P.
Rating: 4 out of 5
following a purchase from 04/06/2023
Still too early to say if it works for me.
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SONIA D.
Rating: 1 out of 5
following a purchase from 06/06/2023
Only 1 product received in my parcel instead of 2! I'm awaiting the return of the service.
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Soifia H.
Rating: 2 out of 5
following a purchase from 05/06/2023
I've only just started using the products, so no results yet, but I'm waiting to see what happens next.
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Faiza S.
Rating: 1 out of 5
following a purchase from 05/06/2023
If I could have put zero stars... on the packaging we see the name of a company in France. Then "Netherlands", but in the end it says "made in IL" = made in Israel. It's deceitful not to put myself forward.
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Caroline D.
Rating: 1 out of 5
following a purchase from 05/06/2023
I'm missing 2 products
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Magali L.
Rating: 4 out of 5
following a purchase from 26/05/2023
Very good products
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Menel M.
Rating: 1 out of 5
following a purchase from 03/06/2023
Many pimples have appeared and my skin texture is worse than before using these products.
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Menen T.
Rating: 1 out of 5
following a purchase from 03/06/2023
I didn't receive my parcel and I paid a lot.
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STEPHANIE L.
Rating: 1 out of 5
following a purchase from 02/06/2023
Very disappointed I was missing a product, I reported it, they never answered me.
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Isabelle S.
Rating: 4 out of 5
following a purchase from 03/06/2023
I am very happy with my order
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Camille A.
Rating: 4 out of 5
following a purchase from 08/05/2023
I love these products! On the other hand, the old packaging was much better.
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Emmanuelle M.
Rating: 4 out of 5
following a purchase from 01/06/2023
Perfect products
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