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S
Rating: 1 out of 5
Unfortunately, my package could not be found in the DPD shop and was returned. Very unfortunate.
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 339 published reviews
Summary of reviews
The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
Reviews 1, 2 and 4 stars
Reset filtersH
Rating: 4 out of 5
Good soap but it does dry the skin a bit. You need to hydrate immediately.
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A
Rating: 1 out of 5
I have not received my order
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N
Rating: 1 out of 5
Order not received by today
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L
Rating: 1 out of 5
I have not received my package yet and also no new information about the package or money.
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L
Rating: 4 out of 5
very good
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K
Rating: 1 out of 5
The order has not arrived!
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H
Rating: 1 out of 5
Never received! Fraud!!!!
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S
Rating: 4 out of 5
For now, I am very satisfied with the Pin Up Secret products. Thank you
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S
Rating: 1 out of 5
Delivery was not made by DPD, goods are missing
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S
Rating: 2 out of 5
The products are good but every time wrong or not all products are delivered, then you have to contact them, there are repeated inquiries from customer service, so you repeatedly invest time and energy into their mistakes and there is no adequate compensation. An offer for a 20% voucher, which is only valid for 6 months and would only benefit the company, because I would then order products that I do not need. So the customer service and especially the packing of the packages is more than unsatisfactory!
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N
Rating: 4 out of 5
Package arrived on time and in good condition
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A
Rating: 1 out of 5
Goods never received
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C
Rating: 2 out of 5
Unfortunately, my order has not arrived and PinUp is showing little cooperation in processing the order or resending it. Therefore, I am still waiting for my money. Very unfortunate, with the feeling of leaving the customer alone.
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F
Rating: 4 out of 5
Very good but the offers don't last long 1 bought 1 given for example otherwise very good product
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K
Rating: 1 out of 5
I still have not received my order confirmation (this is a Christmas gift!!)
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E
Rating: 2 out of 5
Unfortunately very unsuitable for my skin. The soap smells very good and spreads well. Unfortunately, it is not usable for my skin type.
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M
Rating: 4 out of 5
Great but delivery a bit slow
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R
Rating: 1 out of 5
Unfortunately, no package arrived...after 16 days...no information either...one has to investigate oneself. I've already heard from several that there are always problems with shipping and that customer service does not care. I want my money back as soon as possible.
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N
Rating: 4 out of 5
I am super happy with the products I received but unfortunately some products suit me less, it's a shame but I still discovered products that I will order again in the future! Thank you Pinup Secret
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D
Rating: 4 out of 5
These are my first products from this brand, satisfied but not enough feedback over the long term!
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L
Rating: 4 out of 5
-
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B
Rating: 4 out of 5
Very happy
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J
Rating: 1 out of 5
The package was not delivered to me, supposedly because I was not home, so it was sent back. Until now, I have not received a new delivery or a refund, which I find very unfortunate.
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Y
Rating: 1 out of 5
The delivery service is a disaster!!! You should hire another company as soon as possible. I am certainly not the only one complaining about this. However, I am very satisfied with the products. It's a shame that the delivery damages that.
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S
Rating: 4 out of 5
Everything is great, but unfortunately the pump bottle of the cream doesn't work. This is the third time. What a pity.
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H
Rating: 1 out of 5
Today I received a bill from Swiss customs and I had to pay an additional 21.20 CHF. There was no indication of this on the Pinup Secret website.
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C
Rating: 4 out of 5
Very good product, I am delighted
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M
Rating: 1 out of 5
The package has not arrived until today. I have been waiting for two weeks...
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M
Rating: 4 out of 5
Only the delivery with DPD is a disaster. For 4 days in a row they fail to deliver to the parcel shop, claiming they couldn't find me. Now it's not in my nearby shop but in some village 10 km away... great... As long as DPD is handling deliveries for them, I will not order again.
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V
Rating: 1 out of 5
I still haven't received my brush
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N
Rating: 2 out of 5
Soap arrived broken
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N
Rating: 2 out of 5
Fast shipping. Unfortunately, I could not tolerate the product and I have not received any feedback on my email to customer service so far.
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S
Rating: 2 out of 5
The site is great but the products do not suit me
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S
Rating: 2 out of 5
The soaps smell quite pleasant. They have not been used yet, so there is no assessment on that. Unfortunately, the cosmetic bag and brush fell apart even before use.
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D
Rating: 1 out of 5
I sent an email 3 days ago that I cannot tolerate the soap I ordered ... no feedback until now
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L
Rating: 4 out of 5
Good products, fast delivery
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A
Rating: 1 out of 5
The products are well compliant, even if some textures have changed a bit, they remain just as effective! However, I have a problem with the oil-free cream: it does not flow when I press the cap designed for that purpose. After contacting customer service, I was told that it was 'normal', that I had to press for 2 to 3 minutes or run it under water for that long each time I use it. Honestly, I don't know who has the time to do that morning and night, but that's not me! Products: OK. Customer service: catastrophic, impossible to communicate with them. Too bad, I will not recommend anymore even though I have been a customer since 2020
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J
Rating: 4 out of 5
I love pin-up soaps. I have been ordering for a while. However, this is the first time I received my soap broken. It doesn't hinder the use at all. But I had to throw away a lot...
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K
Rating: 4 out of 5
I provided a delivery address and the package was dropped off at a DPD shop in another city. I am very satisfied with Pinup Secret, but you should change the delivery person.
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