Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 655 published reviews
5 65,8k 81% 4 9 503 12% 3 2 459 3% 2 1 306 2% 1 2 613 3%

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

Reviews 1, 2 and 4 stars

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Sabrina J.
Rating: 1 out of 5
following a purchase from 14/12/2022
I received my package but a jar arrived broken so really disappointed with my 1st purchase
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Clotilde D.
Rating: 1 out of 5
following a purchase from 14/12/2022
Very disappointed with the quality of service! Not received the right product, after complaint and some exchanges with the "SAV", radio silence, I find myself with a product that does not correspond to what I had ordered!
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Milena V.
Rating: 4 out of 5
following a purchase from 14/12/2022
One star less because I still find the products a bit expensive, but everything else is perfect (fast shipping, great products, great customer experience)
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Divine M.
Rating: 4 out of 5
following a purchase from 13/12/2022
Great site. You can easily find the products and the packs.
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Constance R.
Rating: 1 out of 5
following a purchase from 13/12/2022
My oil-free day cream arrived broken
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Thomas F.
Rating: 2 out of 5
following a purchase from 13/12/2022
Happy with the products but the package was incomplete and I was missing a product
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Rimbaud C.
Rating: 1 out of 5
following a purchase from 13/12/2022
I had to claim an item that was paid for but not included with my order.
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Asmaa B.
Rating: 1 out of 5
following a purchase from 13/12/2022
I do not recommend
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Isabelle M.
Rating: 4 out of 5
following a purchase from 12/12/2022
very good products. After one week of treatment my skin is already smoother and less pimples.
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Maëva C.
Rating: 4 out of 5
following a purchase from 04/12/2022
Great soap I love it very effective I am a loyal customer I should have a discount no?😏
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Clémence R.
Rating: 4 out of 5
following a purchase from 12/12/2022
Very good but a bit expensive
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Veronique P.
Rating: 2 out of 5
following a purchase from 09/12/2022
Not satisfied because of an oversight in the package. No return. Lie
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Laury E.
Rating: 1 out of 5
following a purchase from 09/12/2022
I am missing two items and I haven't heard from customer service and I didn't get a delivery note even to make a return.
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Aicha M.
Rating: 1 out of 5
following a purchase from 27/11/2022
Received late after a claim via the application without commercial gesture.
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Christelle T.
Rating: 1 out of 5
following a purchase from 11/12/2022
Order still not received today December 24 although it was shipped on the 13th ... it was to offer to my niece and I find myself without anything for Christmas
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Gilbert B.
Rating: 4 out of 5
following a purchase from 09/12/2022
Very good products.
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Carole M.
Rating: 1 out of 5
following a purchase from 09/12/2022
Unfortunately one of my soap boxes arrived broken at the bottom so it was unusable.
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Sephora D.
Rating: 1 out of 5
following a purchase from 12/12/2022
I placed my order and then wanted to cancel it within 30 minutes. This was totally impossible. So I sent an email that told me that the package was already being shipped (order dating from just 1 h) I am waiting for the refund that has not yet been made to date,
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Asma Z.
Rating: 1 out of 5
following a purchase from 11/12/2022
The package was not complete I do not understand?
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Sabrina B.
Rating: 1 out of 5
following a purchase from 11/12/2022
Open package
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Yolène L.
Rating: 2 out of 5
following a purchase from 10/12/2022
I did not receive the set I ordered but another one and I tried to contact you to solve the problem but I did not get any answer from you
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Nathalie D.
Rating: 1 out of 5
following a purchase from 09/12/2022
How dare you ask me for an opinion when you have the wrong address and I have no excuse when it's Christmas and I had to buy another gift in a hurry, so I lost money because of you. Yesterday you contacted me to dare to say that you did not make a mistake with the address but as I said, when we follow the package we see the address and it was not good. Please be aware that since no commercial gesture is made and that you have not urgently found a solution for my daughter's Christmas, I will do what is necessary to defend myself! Via the networks and via test-purchase
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Alexandra M.
Rating: 1 out of 5
following a purchase from 05/12/2022
Product received damaged. No response from customer service for 2 weeks regarding my complaint
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Latifa Z.
Rating: 1 out of 5
following a purchase from 08/12/2022
Hello, I am waiting to see the result.
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Rachelle P.
Rating: 4 out of 5
following a purchase from 09/12/2022
Quick
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Christine B.
Rating: 4 out of 5
following a purchase from 08/12/2022
Fast delivery. I tried the scrub, nickel it smells very good too. For the cream, I will choose a cream more suitable for my skin. I have not yet tested the soap.
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Nour B.
Rating: 1 out of 5
following a purchase from 08/12/2022
I have not yet seen a good result I hope in the next few days
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Barbara R.
Rating: 1 out of 5
following a purchase from 09/12/2022
Allergic reaction
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Isabelle B.
Rating: 4 out of 5
following a purchase from 08/12/2022
Good products To be recommended
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Aurore B.
Rating: 1 out of 5
following a purchase from 08/12/2022
I was missing an item in my order and I find that the customer service was not great this time.
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Ophelie D.
Rating: 1 out of 5
following a purchase from 07/12/2022
It does not work for acne
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Fanny R.
Rating: 1 out of 5
following a purchase from 02/12/2022
I received my parcel with the mist completely empty so I can't give an opinion on the products as I couldn't test them. Sincerely
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Anais T.
Rating: 1 out of 5
following a purchase from 07/12/2022
I am not satisfied at all! I had to receive my initial order in 3 times because of an error in the first two ...
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Sandra C.
Rating: 4 out of 5
following a purchase from 06/12/2022
Very pleasant product: smell, texture. They respond perfectly to their use. I recommend it.
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Nicaise D.
Rating: 4 out of 5
following a purchase from 06/12/2022
Nice discovery for me.
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Tiphaine D.
Rating: 1 out of 5
following a purchase from 02/12/2022
after various exchanges following the reception of empty bottles we finally arrived at an agreement! too bad to lose so much time for an error of your share!
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Clara V.
Rating: 2 out of 5
following a purchase from 25/11/2022
delivery time too long
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Sarah G.
Rating: 4 out of 5
following a purchase from 04/12/2022
Very good products, very good promotion and fast delivery. But a little expensive for what it is.
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Sandrine L.
Rating: 1 out of 5
following a purchase from 30/11/2022
1st order incomplete, 2nd order still incomplete
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Kounady C.
Rating: 1 out of 5
following a purchase from 04/12/2022
Nil. If I could put 0, I was going to put. I threw out all the products because they made me itch and get more pimples
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