Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 339 published reviews
5 65,5k 81% 4 9 496 12% 3 2 455 3% 2 1 301 2% 1 2 598 3%

Summary of reviews

The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.

Reviews 1, 2 and 4 stars

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E
Elise C.
Rating: 1 out of 5
following a purchase from 27/10/2025
Stolen or lost package and zero solution from customer service. Thieves. Move along, brand to avoid.
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Chloé C.
Rating: 4 out of 5
following a purchase from 25/10/2025
Good product
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Sabrina B.
Rating: 2 out of 5
following a purchase from 03/10/2025
A purchased product was missing
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Vesna P.
Rating: 1 out of 5
following a purchase from 22/10/2025
The goods have not arrived! The DPD compartment was empty, I have already reported this and received no information!
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Sabra F.
Rating: 4 out of 5
following a purchase from 22/10/2025
A burst of brilliance, shine, and good hydration. It's truly perfect.
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Elodie D.
Rating: 1 out of 5
following a purchase from 22/10/2025
Very disappointed my order is not complete and on top of that no refund and they don't want to know anything for them the order was sent complete my ass yes
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Sofia R.
Rating: 2 out of 5
following a purchase from 21/10/2025
Missing product in my order. It's been 1 week without day cream. My skin is dry. I am waiting for the receipt of the missing product. It's really annoying despite the promo code received to apologize.
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INGRID R.
Rating: 4 out of 5
following a purchase from 21/10/2025
complete and fast delivery of my order.
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Charlotte T.
Rating: 1 out of 5
following a purchase from 21/10/2025
Wrong order
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Kerstin A.
Rating: 1 out of 5
following a purchase from 22/10/2025
Unfortunately, I can't stand it at all. I get painful X-rays.
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Cassandra W.
Rating: 2 out of 5
following a purchase from 20/10/2025
I am usually very satisfied with the products, it has significantly reduced my imperfections, but with my last order I wanted to test the peeling and I had a severe allergic reaction, I am disappointed :(
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Juliana S.
Rating: 1 out of 5
following a purchase from 18/10/2025
To tell you the truth, I wanted to change my hair routine, I treated myself to the hair set with all the products and I am extremely disappointed. It broke my hair and dried it out. By the end of the complete routine with the products, my hair is all straw-like and dry. Never again.
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Karine H.
Rating: 4 out of 5
following a purchase from 20/10/2025
I recommend this soap that I have been using for years.
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chaima B.
Rating: 1 out of 5
following a purchase from 18/10/2025
order not received
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Christine F.
Rating: 1 out of 5
following a purchase from 16/10/2025
Bottle has leaked - no response to my email so far.
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Nourou A.
Rating: 4 out of 5
following a purchase from 17/10/2025
Very fast delivery in 3 days I was delivered but the only downside is that I did not expect to pay additional fees at the post office for them to deliver my order
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Kassandre M.
Rating: 4 out of 5
following a purchase from 13/10/2025
Top
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Delvalee L.
Rating: 1 out of 5
following a purchase from 13/10/2025
I did not receive my paid order. I paid without having received my order.
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Chrystelle G.
Rating: 1 out of 5
following a purchase from 13/10/2025
Very bad experience!
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Joanna S.
Rating: 1 out of 5
following a purchase from 09/09/2025
Terrible customer service. I contacted them over a month ago and I have never received a response regarding my billing issue. I find that deplorable.
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Laurence L.
Rating: 4 out of 5
following a purchase from 09/10/2025
Very fast shipping. Very satisfied.
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Marie-Thé P.
Rating: 4 out of 5
following a purchase from 06/10/2025
Good except that I don't really like the smell
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Elisa B.
Rating: 4 out of 5
following a purchase from 06/09/2025
It works great on my skin
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Soumia A.
Rating: 4 out of 5
following a purchase from 08/10/2025
Quality product
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Martine R.
Rating: 4 out of 5
following a purchase from 06/10/2025
Very good mask that leaves my skin soft. I love it.
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Isabelle P.
Rating: 1 out of 5
following a purchase from 09/10/2025
Bad article, and still no response to my return!
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Dorothee J.
Rating: 2 out of 5
following a purchase from 04/10/2025
My chamomile cream is so thick that nothing comes out of the pump dispenser. My facial scrub is a solid lump.
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Carolin I.
Rating: 1 out of 5
following a purchase from 04/10/2025
The shipment has not arrived until today.
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Simone M.
Rating: 2 out of 5
following a purchase from 03/10/2025
Delivery is only available in selected stores. The package has now been returned. I request a refund of the costs
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Gwen S.
Rating: 1 out of 5
following a purchase from 03/10/2025
No change, my creams are not effective, expensive for what it is, I will not order again
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Klara B.
Rating: 1 out of 5
following a purchase from 03/10/2025
The shipment has not arrived.
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Alma K.
Rating: 1 out of 5
following a purchase from 01/10/2025
Package never arrived
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carole M.
Rating: 4 out of 5
following a purchase from 01/10/2025
Very good product
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Vanessa A.
Rating: 1 out of 5
following a purchase from 01/10/2025
I had to pay additional customs fees.
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Julia V.
Rating: 1 out of 5
following a purchase from 27/09/2025
unfortunately the pump bottle of my ordered cream sans oil does not work, which is very inconvenient.
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Emilie L.
Rating: 4 out of 5
following a purchase from 30/09/2025
Return bin
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Sylviane R.
Rating: 4 out of 5
following a purchase from 30/09/2025
Good product this goat milk soap (the white one) from Pin Up Secret
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Coralie H.
Rating: 1 out of 5
following a purchase from 30/09/2025
Burnt and very red skin. Very disappointed with my purchase
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Belinda C.
Rating: 1 out of 5
following a purchase from 29/09/2025
DPD is simply not a good transport company. I still haven't received my goods.
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Emma U.
Rating: 1 out of 5
following a purchase from 29/09/2025
My package was returned to the shop because it could not be delivered at the parcel shop.
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