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N
Rating: 1 out of 5
The products never arrived...
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 340 published reviews
Summary of reviews
The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
Reviews 1, 2 and 4 stars
Reset filtersL
Rating: 1 out of 5
I ordered two sets and only received one soap
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C
Rating: 1 out of 5
I have NOT received the goods until today, it pisses me off, the main thing is already paid
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M
Rating: 4 out of 5
Order received quickly, defective product but solution found with customer service
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F
Rating: 1 out of 5
I did not receive paid goods. I was at the pickup point with the DPD email and ID. Also within the time frame. The staff was very unfriendly. They were in the wrong store and could not find my package. They wanted my number and did not call me. I showed them everything on my smartphone. Incredible! Never again! I only heard negative experiences about this kiosk at the cathedral. I will not pay again. I have neither goods nor an explanation.
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M
Rating: 1 out of 5
Dear Pin UP Team, unfortunately the shipment has not arrived at my place. It was dropped off at a DPD store; but it seems it is not registered for me there. (I went there once after 3 working days and again after 7, as it was said maybe it has not been delivered yet). For this reason, I also sent an email to the DPD team and you to clarify the issue. I kindly ask for feedback. Thank you and best regards, Myriam Koppers
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H
Rating: 1 out of 5
I received a wrong delivery that I would like to return, but I am not getting a response.
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C
Rating: 4 out of 5
ras
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V
Rating: 4 out of 5
Undelivered package and delivery announced by mail
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V
Rating: 1 out of 5
Order did not arrive!
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D
Rating: 1 out of 5
The shipment has not arrived
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L
Rating: 1 out of 5
Order never arrives at the delivery points!
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M
Rating: 4 out of 5
Very good results
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J
Rating: 4 out of 5
Products are simply top-notch and highly recommended. However, shipping takes a bit too long.
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M
Rating: 1 out of 5
Turmeric soap stains nails extremely!
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S
Rating: 1 out of 5
Unfortunately, the worst parcel delivery service in my region and home delivery costs extra. Once and never again
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N
Rating: 1 out of 5
The shipping took forever
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J
Rating: 4 out of 5
My skin is less dry
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A
Rating: 4 out of 5
Order flawless. Delivery time comparatively long. Pickup at the DPD Pickup Store somewhat impractical.
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L
Rating: 2 out of 5
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A
Rating: 1 out of 5
First, the package arrived heavily damaged. The smell of the soap was already coming through the shipping packaging, in my opinion, very strongly perfumed. The soap dries out the skin incredibly, this is simply due to the high pH value, super alkaline. Even after intensive moisturizing, you can still feel the dry skin after use. For the extremely high price and the effect the product has, I unfortunately cannot recommend the goat milk soap.
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S
Rating: 4 out of 5
The products look great, we'll see over time for the results
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S
Rating: 4 out of 5
In accordance with my order, fast and careful delivery
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C
Rating: 4 out of 5
1st order on the site. Order placed on July 9, received on the 18th. Order received in 10 days with 1 public holiday. I find the delay between shipping and pickup receipt a bit long (8 days). Very pleasant product to use, will see over time for the results.
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G
Rating: 4 out of 5
Good brand, good product. A bit complicated with the shipping overview.
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M
Rating: 2 out of 5
The packaging was crumpled and I find it bad that you have to pay 2 euros more for home delivery. The product, however, is great and worth every cent!
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K
Rating: 2 out of 5
Delivery took way too long
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M
Rating: 4 out of 5
Everything went great, I waited about 9 days for my order. It was sent to a package shop. I'm currently testing the product, so far I'm satisfied.
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K
Rating: 4 out of 5
The product is good. The shipping took a long time and I found it inconvenient that it was not delivered to my home, but that I had to drive to a package station instead.
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M
Rating: 4 out of 5
Unfortunately, it was difficult to get the notifications in German. Otherwise everything.
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M
Rating: 1 out of 5
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A
Rating: 1 out of 5
Product never arrived.
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S
Rating: 1 out of 5
I love PIN UP, but this disastrous collaboration with DPD is unacceptable and takes forever.
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M
Rating: 4 out of 5
Order received quickly. However, the body scrub arrived damaged (the plastic protection was slightly open and some product leaked). Very good products
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A
Rating: 2 out of 5
A shower gel was missing, which was charged but not delivered. I have already inquired through Klarna, but have received no response or reshipment.
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S
Rating: 4 out of 5
Very good product, I recommend it to my acquaintances
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N
Rating: 4 out of 5
At the top as always, my skin thanks you
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C
Rating: 1 out of 5
Unfortunately, it doesn't work at all... The first time everything worked. And now on the second and third attempt, nothing works anymore.
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G
Rating: 4 out of 5
The soap is very good
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C
Rating: 1 out of 5
Unfortunately, I was not satisfied with my second order at all. I was sent the wrong products. For the return, I first had to take photos as proof, then send it back, and only when the package arrives will I get my originally ordered products. A lot of effort for me for a mistake that I did not cause. My inquiry for a compensation for the effort (suggestion of shipping costs of 6.99 euros) was simply ignored. I will not order here again.
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