Customer reviews of Pinup Secret

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9,3 /10
Overall rating: 9,3 out of 10
Based on 81 340 published reviews

Summary of reviews

The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.

Reviews 1, 3 and 4 stars

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H
Hanane M.
Rating: 1 out of 5
following a purchase from 02/02/2025
I still haven't received my order
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Stephanie S.
Rating: 1 out of 5
following a purchase from 02/02/2025
Not at all satisfied with the products, my skin is completely dry, with lots of pimples, so I wouldn't recommend these products.
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Amélie M.
Rating: 1 out of 5
following a purchase from 02/02/2025
I have received an incomplete parcel
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Viola S.
Rating: 1 out of 5
following a purchase from 25/01/2025
My order never arrived! I received a message that the package will arrive at the parcel store but I never received a confirmation and I don't know where the package is. I already placed the order on 25.01..
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Gaëlle H.
Rating: 3 out of 5
following a purchase from 31/01/2025
The brand is great but I paid 52€ for my order and I had to pay 30€ in customs fees.
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Manuela G.
Rating: 3 out of 5
following a purchase from 29/01/2025
I had already tested the oil-free creams, which I support very well, and to my great surprise I got red patches all over my face. I don't know if the composition has changed, but I had an instant allergic reaction.
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Melanie S.
Rating: 1 out of 5
following a purchase from 27/01/2025
Customer service very unfriendly. Just sends standard answers. Does not respond to questions.
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Stephanie K.
Rating: 1 out of 5
following a purchase from 13/01/2025
ZERO stars from me unfortunately. I would love to get my money back because my skin is much worse than before! Not only more blemishes but also dry, flaky skin that didn't exist before! Absolutely not worth the money.
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Voahary R.
Rating: 3 out of 5
following a purchase from 27/01/2025
Very long delivery times
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Nadine S.
Rating: 3 out of 5
following a purchase from 27/01/2025
Unfortunately, the soap stings my eyes extremely, even without direct eye contact. My skin is also very blemished since I started using the product, I hope this is just an initial aggravation and will get better.
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Nora B.
Rating: 3 out of 5
following a purchase from 29/01/2025
Makes skin soft but very small 😓
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Karima K.
Rating: 1 out of 5
following a purchase from 25/01/2025
I have not received my order
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Anais J.
Rating: 4 out of 5
following a purchase from 26/01/2025
Great soap, but not the box which is huge and unattractive and would have deserved to be used for transport too. Prompt after-sales service, but it's a shame not to be able to return if unsatisfied.
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Pauline T.
Rating: 1 out of 5
following a purchase from 25/01/2025
I received my order and I am satisfied. I will recommend it soon. Yours faithfully
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Audrey R.
Rating: 1 out of 5
following a purchase from 26/12/2024
Order received 1 month later because my package was lost except that upon receipt of my second shipment I also received the 1st and of course I was asked to return it or pay for it.
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Ramatoulaye B.
Rating: 4 out of 5
following a purchase from 24/01/2025
Excellent product
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Virginie E.
Rating: 1 out of 5
following a purchase from 27/01/2025
I'm told that delivery is free, but as soon as I receive my parcel I have to pay a fee. It's not cool not to warn your customers.
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Patricia C.
Rating: 3 out of 5
following a purchase from 23/01/2025
Products with an unnatural composition,, disappointed
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Celine L.
Rating: 1 out of 5
following a purchase from 22/01/2025
I have not received my.order, it has been returned to you following the leave of the drop-off point, what can I do?
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Catherine D.
Rating: 1 out of 5
following a purchase from 23/01/2025
Very satisfied
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Pascale C.
Rating: 3 out of 5
following a purchase from 08/01/2025
Every other product of good quality
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Wafae B.
Rating: 1 out of 5
following a purchase from 13/01/2025
Many delays
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Mary-Ann M.
Rating: 3 out of 5
following a purchase from 15/01/2025
My oil-free cream is not liquid and is unusable 😅
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SOLINE J.
Rating: 1 out of 5
following a purchase from 06/01/2025
delivery took far too long
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Pauline R.
Rating: 1 out of 5
following a purchase from 08/01/2025
I didn't order anything! It's all nonsense! It's a scam! I get charged and on top of that a parcel that I never came to pick up! And I don't know how someone could have picked up a parcel in my name without my ID and receive an e-mail about how my order went? It's a scam!
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Pledel M.
Rating: 4 out of 5
following a purchase from 09/01/2025
Good site and order made at Pin up Secret
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Sabrina G.
Rating: 1 out of 5
following a purchase from 10/01/2025
Disaster! My order from 10.01. was paid for with PayPal and to date nothing has arrived. The only reaction so far has been to ask the parcel service for a follow-up! Once and never again, this is fraud!!!
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Daniela P.
Rating: 3 out of 5
following a purchase from 16/01/2025
The scent is very pleasant, but the soap dries out my face.
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Sabrina M.
Rating: 1 out of 5
following a purchase from 21/01/2025
I'm sorry but I'm very disappointed by the turmeric soap... I use the white one and have never had any problems, but the orange one was a disaster 🤦‍♀️ Once I used it, a few hours after a skin reaction, I got red pimples all over my face... Around the eyes etc. So being pregnant, I panicked and went to the emergency room to be reassured.
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SANDRINE C.
Rating: 1 out of 5
following a purchase from 12/01/2025
My package is missing a product
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Amira B.
Rating: 3 out of 5
following a purchase from 22/01/2025
Soap is too dry and stings the eyes
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Audrey D.
Rating: 4 out of 5
following a purchase from 21/01/2025
Improves skin quality
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Justine K.
Rating: 1 out of 5
following a purchase from 17/01/2025
I have never had such bad skin after using it a few times :(
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Cindy D.
Rating: 1 out of 5
following a purchase from 19/01/2025
Parcel not received because of a wrong relay point.
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Ophélie L.
Rating: 1 out of 5
following a purchase from 19/01/2025
soap burns the face
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Marie France G.
Rating: 4 out of 5
following a purchase from 16/01/2025
Very good
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Elvire Melissa S.
Rating: 4 out of 5
following a purchase from 19/01/2025
As usual, I love using the goat's milk soap, it softens my skin, and I've noticed that it becomes clearer.
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Ingrid B.
Rating: 1 out of 5
following a purchase from 08/12/2024
Always satisfied so far, but not this time. After 4 weeks, the goods have still not arrived
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Julie D.
Rating: 1 out of 5
following a purchase from 17/01/2025
I never received my parcel
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Tina D.
Rating: 4 out of 5
following a purchase from 17/01/2025
Very good products
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