Customer reviews of Pinup Secret

Two items are missing from my order.

Well

Shipping time too long, too expensive

I have not received my parcel

Excellent product

Satisfied 😊

The products suit me very well, but the oil-free cream I ordered when I press the button the cream doesn't come out, there's a malfunction on the button. I have to unscrew it and take it from there, which is very inconvenient. Otherwise, I'm fine with the other products.

I tried the goat's milk soap and it's true that it cleans quite well. My little pimples are still there from time to time, as they were before the soap, but I feel that my skin is clearer and less dry.

I received a cream and the pump doesn't work

I've been hearing about pin up secret products for a long time now, and I was expecting an almost miraculous product... But it wasn't the case, the cleansing soap, I'm a bit disappointed by the smell and it dries out the skin a lot for me and the turmeric mask, I used it only once and it burned me, very unpleasant sensation of heating after 2 minutes and several hours after removing the mask and rinsing well and a few days later I peed, sign of "burn" I would not recommend!

After receiving my order, I threw the box away thinking it was complete. When I took stock, I realized that two products were missing. Because I didn't take any photos of my parcel, which I opened, I can't get any satisfaction. I don't see why I have to send a photo of an opened parcel. This company's vietn mistake.

I'd love a loyalty card to get more discounts or gifts.

Top

Very good product for my skin

Top products. Notifications for shipment tracking very confusing, so that the collection of the shipment can quickly be missed.

I have not received my parcel

The product, the facial soap is great but the shipping takes way too long and then you have to pick up the package from a packing station. I wish Secret would think about something else. I waited 4 weeks for my order!!!

Still nothing received

I still haven't received a parcel for 3 weeks.

Very satisfied!

I placed my order on 26.11.2024 and unfortunately have still not received it.

I have not received my package!

Very disappointed 2 times damaged product

Responsiveness ++ for parcel dispatch. On the other hand, after-sales service is neglected and almost non-existent for returns. That says a lot about the motivations of this company, which must be very profitable ...

Three shipments were sent, each one was lost, the fourth was delivered. Anything can happen, especially in the run-up to Christmas, but the communication and support from Pinup was a disaster! No concessions, no goodwill or refunds. I waited over 2 months for my order.

The returns process is an act and not at all customer-friendly. If you swear by your product, it is also possible to send it back with less effort and at a lower cost. Always read what you can expect, here the ingredients didn't fit at all and through experience reports, unfortunately read too late, nothing at all for sensitive skin.

Miserable communication.

Two of the three products arrived with damaged packaging. The make-up remover even had half of its protective film open. It is questionable how long the product will now keep, as I cannot of course determine when the protective film was partially removed (the product can only be kept for 12 months after opening). The face cream has leaked and the container is sticky as a result. I suspect that I received a product that had already been opened and returned by another customer. I was so outraged that I forgot to take a photo of everything, which means I am now unable to request a refund. All in all, I bought and paid for 3 expensive products, 2 of which were damaged, opened and some of which have already leaked. Never again!

Satisfied with the purchase but the wait was a bit long.

Received quickly but I don't like the smell of the products

The products are top-notch, apart from the peeling, which is a partly used product. What's more, the packaging is not in French. C'est dommage.

Christmas gifts so no return for the moment

I received my parcel on time, only the oil-free cream "button" where you press to take out the cream gets stuck all the time. I have to press it several times to keep it straight. It's annoying all the same.

Always very happy with the products, the only negative point is the delivery time.

No tracking on the shipment, just the mention "pre-order. 3 weeks to get my parcel and a small explanatory card for my products in the parcel would be great. I don't know if I'll order again er tell my friends about it

Ras

When transferring the money again for shipping, Paypal was no longer offered as a transfer option, direct transfer was offered but did not work. Unfortunately, this delayed the whole process.

I was missing a product

I don't like the soap at all. My skin dries out mega and gets red

My skin has never been so reactive and fragile. I am very disappointed.