Customer reviews of Pinup Secret

Goods not received!!!!!! Money not returned!!!!

Unfortunately, the product has still not arrived by post...

The skin feels clean and purified. Unfortunately, I got a lot of pimples after using it, especially on my décolleté. I hope this will improve. I bought it primarily for this 🙈

I have not received my item.

Small problem with delivery: my parcel was moved to a relay point 1 hour from my home and it was impossible to contact Chronopost so that they could bring the parcel back to the original relay point. But otherwise, the products are great, and I've ordered them several times now.

Broken goods received

Skin became blemished

I have not received my order

The soap dries out the skin considerably and leaves it feeling tight. It does not suit my sensitive skin. The product is better suited to thicker skin.

I placed my order 2 weeks ago. Unfortunately, I still haven't received my order. DPD only tried to deliver the order once, after closing time, at the NKD store. After that it probably went back to the seller. Unfortunately, Pinup Secret has not sent a new order and is in contact with DPD. Unfortunately, they have 30 days to respond. Really annoying. Paid for the goods and still have to wait weeks for my cream. Very dissatisfied with the process.

After using it for a few days, I'm satisfied, to be seen over time.

I bought the goat's milk soap, the solid mask and the oil-free cream. I'm satisfied with all the products. The cream smells great and is so pleasant! However, I don't like the smell of the goat's milk soap. As for effectiveness, I've used it for a week and I wonder if my skin hasn't looked better since then, with fewer fine lines. To be seen!

Good product

When I received my order, I was missing a product I had purchased (set of secret teint précieux soap with soap box, but soap box never received). I wrote to customer service who never replied... Very disappointing experience.

Wrong order

Perfect

Order received promptly and well packaged

I am not satisfied because I did not receive my order despite

The shipment from France was made quickly on the same day. Delivery was scheduled for one week later by DPD and was advised to take place between 12 noon and 1 pm. At around 1 p.m., the DPD shipment status showed the message that the shipment could not be delivered because nobody was present at the destination address. However, two people were present in the house and the doorbell rang! I then received a message the next day saying that the parcel would be delivered to the DPD store "shortly" and that I could collect it there after another notification. It then took another 2 days before I was able to collect the parcel. My criticism is not directed at the PIN UP SECRET products, but at the German delivery partner DPD, which is perhaps not the most reliable partner.

I was dissatisfied because I was 100% sure that I had entered my billing address as the delivery address, but instead my goods were sent to a DPD PackShop, which was also not around the corner. They couldn't redirect it either. Very annoying.

Since I've been using the soap, I've had lots and lots of pimples appearing on my face. I normally have a blemish-free face, so I bought it to use a "quality" soap.

Unfortunately the make-up remover was spilled

I didn't receive my order and I don't know why. I would like a refund or to return my order.

The parcel arrived at the wrong address

I have received part of my delivery, the other part was not ordered by me. I would like to send it back but unfortunately I have not received an answer as to how I can go about receiving my other part of the delivery.

Easy to use, before showering for example. Fast results, immediate healthy-glow effect, no tightness. Be sure to wash your hands after use, as it stings the eyes, which is a shame for a face mask. A great discovery for me, who likes simple, effective products.

The solid turmeric scrub soap is really top-notch.

Never received my order.

My order has still not arrived for two weeks and unfortunately I am not receiving any updates on the order status

I am absolutely not satisfied with the customer service. And I wouldn't order from them again.

One star deducted because delivery always takes a long time.

The package arrived late

Precious complexion soap is top of the line

My order is missing 2 items. So I followed the procedure to the letter: photo of the items received + photo of the parcel from all angles + photos of the label which I sent to the contact email address. 5 days later no news... so I logged on to the site and made another request. I got a response from an automatic e-mail that wasn't personalized at all, asking me for the photos again because customer service hadn't received them.... I sent them back and since then no more replies.... so the experience has been nil, customer service doesn't meet expectations and takes you for fools... working in customer service myself, I'm really taken aback by this way of doing things... Pin up has therefore lost a very good customer as this was my last order.

The plus: the soap is top-notch, and the biphase make-up remover offered as a gift is great. Minus: I'm not crazy about the cream, as I have very dry skin, I find it doesn't moisturize enough, leaves a clumpy feeling on the skin and I'm not a fan of the smell.

My order was delivered to the wrong place for the 2nd time

I received it and used it as I should, but it didn't do anything for me.

The packaging for oil-free cream needs to be rethought, as it's a real loss for the customer. Think about a "jar" format.

I received a faulty delivery and unfortunately have not yet received an answer from Pinup as to how the problem can be resolved. Therefore totally dissatisfied !!!

The goat's milk soap and the turmeric soap are great products 👍 ! I was just surprised at the very small size of the turmeric soap 🤔, too small for my taste .