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D
Rating: 1 out of 5
I never received my order because the point relay returned my order because of annual closure ! I paid and never received my order
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 341 published reviews
Summary of reviews
The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 1 out of 5
No, I am not satisfied with this order, which I never received. You don't deserve any stars
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L
Rating: 3 out of 5
Good product
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C
Rating: 1 out of 5
very disappointed with your products, i have written to customer service because after using your products i had pimples and a burning skin for several days. i have sent photos to customer service as i am requesting a refund.
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C
Rating: 1 out of 5
I received my order, I sent you a message because there is a problem, for 10 days and I have no answer.
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B
Rating: 1 out of 5
Parcels are only sent to your home for an extra charge and not to a parcel center even though you already pay the shipping fee. Other retailers also manage this. The self-set password of the customer account is sent in plain text to the stored email address, ergo presumably also stored. Security is subterranean, just wait for unwanted things to flutter in via this address. The product is very good, but I was asked about the shopping experience.
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C
Rating: 4 out of 5
👍🏼
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F
Rating: 1 out of 5
I've been wanting to return the product since August 20, but to date I haven't had any response from the after-sales service.
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S
Rating: 1 out of 5
The products sank in my parcel Complaint too complicated, asking for too many photos
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C
Rating: 4 out of 5
Very good product but a bit expensive
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G
Rating: 1 out of 5
I would like to return my order in full and am not getting an answer...
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A
Rating: 1 out of 5
Product which made me full of small red button my beautiful not to support I have an oily skin is not appropriate
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A
Rating: 1 out of 5
Disappointed with the brush, which loses its bristles after the first use.
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A
Rating: 1 out of 5
Expensive and my skin didn't like it
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C
Rating: 1 out of 5
Very disappointed as order placed 15 days ago and still not received
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N
Rating: 1 out of 5
My parcel arrived at another relay point that was inaccessible on foot under the pretext that it was via chronopost. So I couldn't pick it up. I went to the relay point indicated, which was the one I had chosen, but nothing happened.
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R
Rating: 1 out of 5
Unfortunately, I never received the goods. The support service is unfortunately not very cooperative and is not prepared to refund my money. Unfortunately a very poor service.
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F
Rating: 1 out of 5
I'm missing some articles
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Y
Rating: 3 out of 5
So shipping was super fast, but unfortunately my skin isn't any better afterwards. That's a shame really. But maybe just not suitable for me
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D
Rating: 1 out of 5
Still not collected
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R
Rating: 1 out of 5
Goods not received. Communication with customer service not satisfactory
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O
Rating: 1 out of 5
I don't recommend the oil-free cream as a mattifying face care product for oily skin. After receiving an order missing an item, I tried several times to reach customer service by phone, but no answer! I sent an e-mail to claim the missing product, unfortunately customer service is still not serious and sent me the missing product after insisting and calling back several times.
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M
Rating: 1 out of 5
My skin is unfortunately worse since I started using your products.
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S
Rating: 4 out of 5
Very good product. Too bad delivery was not made to the requested relay point.
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L
Rating: 1 out of 5
I am missing 1 item from my order and I have had no reply for 1 and a half months! I'm very disappointed with the customer service
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S
Rating: 3 out of 5
I am still very satisfied with the products. But I won't order again because I had to pay customs duties of 24.50 € which is a bit expensive, I know that this is not your fault.
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Y
Rating: 1 out of 5
I have not received the order .....
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C
Rating: 1 out of 5
I still haven't received my parcel
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M
Rating: 1 out of 5
Order never received and no feedback. They were supposed to investigate where my parcel was but then there was no more feedback and no delivery either
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D
Rating: 1 out of 5
Disappointed with the shampoo, which makes hair super heavy and smells really bad.
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F
Rating: 1 out of 5
The products don't suit me.....they burn me..too bad.
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C
Rating: 3 out of 5
Order received almost on time ... Unfortunately, I could not discover my products until I returned from vacation ... The products are not adapted to my morphology and I wish to return them 😏
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R
Rating: 1 out of 5
I ordered the 2× light soap , only with goat milk and received 2×with curcuma!!! They totally stain and my face is orange 😔
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S
Rating: 4 out of 5
Great products
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E
Rating: 1 out of 5
Products were not delivered to my address but to a collection point. I have still not received a reply to my complaint about this. But feedback on the products would be appreciated. I would say: brazen approach and not very service-oriented
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N
Rating: 4 out of 5
It's fine, but I can't see any change after a week of use.
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C
Rating: 4 out of 5
Sublime because I received the products in record time and I was informed of the good progress of the delivery. As it's a gift for my daughter, I haven't received any feedback from her, but I think she'll like it, especially the little surprise gift which really touches me. Have a nice trip. Yours sincerely Christian Motet
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L
Rating: 3 out of 5
Unfortunately, the product did not arrive intact and I could not have it delivered to my home, but had to collect my order from a packing station.
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S
Rating: 1 out of 5
Very happy with the products but very disappointed with the customer service. I had a problem on my order because the point of delivery to recover. My order was on vacation afterwards. I contacted customer service by e-mail, but never got a reply... That's a shame!
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S
Rating: 1 out of 5
I have not received my order.
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