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C
Rating: 1 out of 5
Very disappointed as order placed 15 days ago and still not received
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews
Summary of reviews
Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
Reviews 1, 3 and 4 stars
Reset filtersN
Rating: 1 out of 5
My parcel arrived at another relay point that was inaccessible on foot under the pretext that it was via chronopost. So I couldn't pick it up. I went to the relay point indicated, which was the one I had chosen, but nothing happened.
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R
Rating: 1 out of 5
Unfortunately, I never received the goods. The support service is unfortunately not very cooperative and is not prepared to refund my money. Unfortunately a very poor service.
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F
Rating: 1 out of 5
I'm missing some articles
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Y
Rating: 3 out of 5
So shipping was super fast, but unfortunately my skin isn't any better afterwards. That's a shame really. But maybe just not suitable for me
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D
Rating: 1 out of 5
Still not collected
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R
Rating: 1 out of 5
Goods not received. Communication with customer service not satisfactory
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O
Rating: 1 out of 5
I don't recommend the oil-free cream as a mattifying face care product for oily skin. After receiving an order missing an item, I tried several times to reach customer service by phone, but no answer! I sent an e-mail to claim the missing product, unfortunately customer service is still not serious and sent me the missing product after insisting and calling back several times.
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M
Rating: 1 out of 5
My skin is unfortunately worse since I started using your products.
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S
Rating: 4 out of 5
Very good product. Too bad delivery was not made to the requested relay point.
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L
Rating: 1 out of 5
I am missing 1 item from my order and I have had no reply for 1 and a half months! I'm very disappointed with the customer service
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S
Rating: 3 out of 5
I am still very satisfied with the products. But I won't order again because I had to pay customs duties of 24.50 € which is a bit expensive, I know that this is not your fault.
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Y
Rating: 1 out of 5
I have not received the order .....
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C
Rating: 1 out of 5
I still haven't received my parcel
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M
Rating: 1 out of 5
Order never received and no feedback. They were supposed to investigate where my parcel was but then there was no more feedback and no delivery either
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D
Rating: 1 out of 5
Disappointed with the shampoo, which makes hair super heavy and smells really bad.
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F
Rating: 1 out of 5
The products don't suit me.....they burn me..too bad.
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C
Rating: 3 out of 5
Order received almost on time ... Unfortunately, I could not discover my products until I returned from vacation ... The products are not adapted to my morphology and I wish to return them 😏
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R
Rating: 1 out of 5
I ordered the 2× light soap , only with goat milk and received 2×with curcuma!!! They totally stain and my face is orange 😔
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S
Rating: 4 out of 5
Great products
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E
Rating: 1 out of 5
Products were not delivered to my address but to a collection point. I have still not received a reply to my complaint about this. But feedback on the products would be appreciated. I would say: brazen approach and not very service-oriented
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N
Rating: 4 out of 5
It's fine, but I can't see any change after a week of use.
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C
Rating: 4 out of 5
Sublime because I received the products in record time and I was informed of the good progress of the delivery. As it's a gift for my daughter, I haven't received any feedback from her, but I think she'll like it, especially the little surprise gift which really touches me. Have a nice trip. Yours sincerely Christian Motet
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L
Rating: 3 out of 5
Unfortunately, the product did not arrive intact and I could not have it delivered to my home, but had to collect my order from a packing station.
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S
Rating: 1 out of 5
Very happy with the products but very disappointed with the customer service. I had a problem on my order because the point of delivery to recover. My order was on vacation afterwards. I contacted customer service by e-mail, but never got a reply... That's a shame!
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S
Rating: 1 out of 5
I have not received my order.
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A
Rating: 4 out of 5
great!
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N
Rating: 4 out of 5
I ordered the pin up secret soap and I'm very happy with it I was reluctant and didn't dare order it because of the many negative reviews on social networks But I don't regret it
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C
Rating: 3 out of 5
Disappointed with the quantity of product now remains to be seen if it works well
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D
Rating: 4 out of 5
As described. To be seen in the long term for the result but quite satisfied.
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S
Rating: 1 out of 5
Unfortunately, I don't like the product at all
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K
Rating: 4 out of 5
I TOOK THE SOAP WHICH GOES VERY WELL TO MY SKIN ATTENUATES MY BUTTONS.
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M
Rating: 1 out of 5
Order not received!
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C
Rating: 1 out of 5
I have not received my order but have been sent the wrong package. I haven't heard from support for a week, no one has responded.
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T
Rating: 4 out of 5
On-time delivery and efficient customer service
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C
Rating: 4 out of 5
Perfect
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N
Rating: 4 out of 5
Very good product
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D
Rating: 1 out of 5
Very small product for its price
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Y
Rating: 1 out of 5
The goods I ordered and paid for in advance have not been delivered. I have been told for 3 weeks that the goods are in transit. Customer service does not get back to me. Absolutely dubious behavior.
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D
Rating: 1 out of 5
Delivery took too long
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