Pinup Secret consistently delivers products that customers rely on for daily routines, with goat milk soap and oil-free cream highlighted as foundational items that brighten skin, reduce imperfections, and support a smoother, non-greasy texture. Customers praise fast, reliable delivery, well-packaged orders, and repeat purchases over years, underscoring trust in the brand and ongoing satisfaction. Positive experiences also emphasize visible skincare improvements, including fewer pimples, brighter complexions, and a refreshed look, along with enthusiastic recommendations and long-term loyalty.
I simply didn't receive it, nobody said anything about it because according to DHL it was delivered to the "mailbox" I have NOTHING in the mailbox and was at home all day that day waiting.
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Alina S.
Rating: 1 out of 5
following a purchase from 11/07/2024
Unfortunately, I have not yet received a refund for my return, despite my request to take care of it.
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Céline V.
Rating: 1 out of 5
following a purchase from 19/07/2024
Ordered two goat's milk soaps, received only one and never heard from customer service again. Thank you Pin Up Secret!
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Souad K.
Rating: 3 out of 5
following a purchase from 19/07/2024
I'm not satisfied this time because you didn't send me the products I ordered, there was a duplicate error.
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Soraya C.
Rating: 1 out of 5
following a purchase from 19/07/2024
I did not get the product offered with my order
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Samantha H.
Rating: 1 out of 5
following a purchase from 28/06/2024
Item not received, weeks since I ordered
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Priscillia H.
Rating: 3 out of 5
following a purchase from 30/06/2024
I haven't tried all the products yet, but I'm already satisfied with what I have :)
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Sandra B.
Rating: 4 out of 5
following a purchase from 18/07/2024
Delivery took forever, but the soap seems to be quite good. I'll have to use it for longer to be able to judge it better.
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Julie R.
Rating: 4 out of 5
following a purchase from 17/07/2024
Fast, careful delivery, satisfied with the products for the moment, even if I don't think I've had enough experience since I've only been testing them for a week.
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Jana K.
Rating: 1 out of 5
following a purchase from 17/07/2024
I have received an incorrect order
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Francine L.
Rating: 3 out of 5
following a purchase from 12/07/2024
Delivery error
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Delphine Q.
Rating: 1 out of 5
following a purchase from 16/07/2024
Big burn with soap.... Not satisfied
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Nilay C.
Rating: 1 out of 5
following a purchase from 26/06/2024
I have not received my order
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Vanessa B.
Rating: 1 out of 5
following a purchase from 16/07/2024
The soap doesn't leave my skin feeling good and unfortunately it doesn't completely remove all the dirt and make-up. I have to go over it with another cleanser afterwards and that doesn't make sense for me. Unfortunately, I can't understand the hype and can't use it🙁
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Audrey V.
Rating: 1 out of 5
following a purchase from 13/07/2024
I received a damaged box with half of my order inside. I contacted customer service but they did not return it.
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Patrizia P.
Rating: 1 out of 5
following a purchase from 16/07/2024
Hello, the pump for the oil-free cream doesn't work and they don't want to replace it. I'm very disappointed with the after-sales service as I've been a customer for quite some time. Best regards
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Suzanne M.
Rating: 4 out of 5
following a purchase from 15/07/2024
Hello The product is in order. But it was not delivered to the point planned, I had to be accompanied 30 km from my home to the chronopost in Bastia. Thank you for what you can do for a future order cordially
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Heike B.
Rating: 4 out of 5
following a purchase from 12/07/2024
Shipping took a while. Product is great
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Doreen T.
Rating: 4 out of 5
following a purchase from 12/07/2024
Very high price, but top effect.
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Nicole S.
Rating: 3 out of 5
following a purchase from 06/07/2024
For the product a smooth 1 + with asterisks. However, the ordering process is a disaster every time. The last time I wrote to the customer service, then it worked. I also haven't found out why I can no longer pay with Paypal. The body cream with fragrance has never been in stock since I started using Pinup Secret, maybe you should just remove the product - just as a note. Otherwise, as I said - the best care, top!
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Elodie M.
Rating: 1 out of 5
following a purchase from 11/07/2024
The soap arrived almost melted, which is the first time this has happened to me.
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Edwige L.
Rating: 3 out of 5
following a purchase from 11/07/2024
I find that the soaps don't have the same scent as their predecessors. I had to stop using them because I had a reaction. It felt like my face was burning.
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Eva S.
Rating: 1 out of 5
following a purchase from 11/07/2024
Nothing received to date
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Stefanie R.
Rating: 3 out of 5
following a purchase from 11/07/2024
I have only received part of the order.
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Kalliana K.
Rating: 3 out of 5
following a purchase from 11/07/2024
The soaps are of better quality than the creams, which don't have the advertised anti-wrinkle effect.
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Emilie F.
Rating: 4 out of 5
following a purchase from 12/07/2024
Received and tried. I love the smell and what it does on my skin.
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Sabine P.
Rating: 1 out of 5
following a purchase from 12/07/2024
I only received one soap from my order but paid for two. I have already written to the company twice but no one is moving
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Marine C.
Rating: 1 out of 5
following a purchase from 12/07/2024
Envelope not closed with sticker still in place So empty envelope! I paid delivery costs for nothing Not serious No response from after-sales service If necessary I kept the envelope as proof.
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Sandra C.
Rating: 3 out of 5
following a purchase from 11/07/2024
I wanted to try out this brand, which I've been eyeing for a while, and I had the opportunity to do so with the solid mask, but unfortunately my skin didn't appreciate it too much... it burned as soon as I applied the mask. Apart from that, the order arrived very quickly.
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Nadia B.
Rating: 1 out of 5
following a purchase from 10/07/2024
Missing products
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Assiya D.
Rating: 1 out of 5
following a purchase from 10/07/2024
The handling of my order as well as the delivery was top notch but the product did not meet my expectations.
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Marianne K.
Rating: 1 out of 5
following a purchase from 04/07/2024
I have not yet received an order confirmation or the goods, the invoice was paid by Paypal and there was no response to my inquiry either
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Catherine R.
Rating: 4 out of 5
following a purchase from 10/07/2024
Great delivery 👍🏻. Thanks pin up!
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Marcel K.
Rating: 1 out of 5
following a purchase from 11/07/2024
I have not received a reply although I would like to return some of the goods
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Ramona F.
Rating: 1 out of 5
following a purchase from 10/07/2024
I ordered there for the first time and immediately received the wrong goods. Customer service responded by email after 3 days. Either a 40 percent voucher or a return label. Now, of course, I had chosen the return option as I couldn't do anything with the incorrectly delivered products. I looked for a DPD store and have now sent it back. Now I'm curious to see how long and whether I'll get the product I want. After all, 70 euros, which would otherwise be gone. No concession on the part of the store. No apology. It's not my fault if someone there makes a mistake. Everything takes a long time. I could have been a good customer, I am very disappointed.
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Oumeyma Z.
Rating: 1 out of 5
following a purchase from 09/07/2024
I never received my order
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Samera S.
Rating: 4 out of 5
following a purchase from 09/07/2024
I'm waiting to see the result
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Hadja K.
Rating: 1 out of 5
following a purchase from 09/07/2024
Disappointed
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Ida Anaïs K.
Rating: 1 out of 5
following a purchase from 06/07/2024
I never received my order, and I'm still waiting for the "verification" procedure. In short, a case to follow...
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Olga D.
Rating: 1 out of 5
following a purchase from 09/07/2024
Unfortunately, the very strong fragrance interfered with the use and enjoyment of the product.
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