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N
Rating: 1 out of 5
0 service it is null I received false order and I send several émail but no answer. This is very bad. I don't recommend
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 655 published reviews
Summary of reviews
Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
Reviews 1, 3 and 4 stars
Reset filtersM
Rating: 1 out of 5
I never received my order
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M
Rating: 1 out of 5
Unfortunately, my order never arrived and was not deposited in the drop-off store. I would still like to have the goat's milk soap that I ordered twice. The rating only applies to the shipping as the product never arrived.
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N
Rating: 1 out of 5
I went to my bookseller and the package is gone. Can you please send it back? I was not told at the outset that my parcel was there, even though I had given my contact details. I usually receive an e-mail with a parcel number.
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M
Rating: 1 out of 5
No order confirmation, no delivery or shipping confirmation, this query is the first email I receive, unfortunately. Due to the delay, I also somehow no longer have the gift (SECRET BOOSTER D'ECLAT), which was unfortunately simply missing. I think the soap is really great, but the whole process was very chaotic and confusing.
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C
Rating: 1 out of 5
Not yet received
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H
Rating: 1 out of 5
My name was incorrectly labeled on the parcel by the manufacturer. The goods never arrived because, according to the parcel carrier, they could not be delivered. Customer service is a disaster. I get neither feedback nor my money back.
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S
Rating: 1 out of 5
The mask is not great for dry hair
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T
Rating: 1 out of 5
Top product, catastrophic customer support
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V
Rating: 1 out of 5
My order has not arrived
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I
Rating: 1 out of 5
Unfortunately, I get a rash from the soap and it burns my eyes
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W
Rating: 1 out of 5
Ineffective product
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F
Rating: 3 out of 5
I received my serum open and it leaked all over the box. I sent a message to the brand but there was no reply. I'm very disappointed
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A
Rating: 3 out of 5
Products very good but the brush I ordered in addition to my kit was not delivered so disappointed 😞
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M
Rating: 1 out of 5
No message to inform you that the parcel has arrived at the relay point
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L
Rating: 3 out of 5
Wrong item at reception
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E
Rating: 1 out of 5
Sent to collection point instead of address
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A
Rating: 4 out of 5
Buy my usual soap and the new one to test, to be seen but happy with my purchases and looking forward to testing.
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I
Rating: 3 out of 5
On trial....
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S
Rating: 1 out of 5
Absolutely poor customer service. Friendly but only accommodating after discussion (although the fault lay with PinUp Secret . Too bad, I have liked the soap very much for a long time .
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C
Rating: 1 out of 5
I have overly sensitive skin and the pin up products dried out my face even more, pulling at my skin and causing an allergic reaction with pimples, whereas my skin is normally smooth and soft, just a little dry on rare occasions.
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N
Rating: 4 out of 5
Perfect
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R
Rating: 1 out of 5
Null
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C
Rating: 4 out of 5
Good products.
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B
Rating: 3 out of 5
Unfortunately, the longer I use the products, the worse my skin looks. I had imagined it would be different. Maybe it's an initial aggravation? In any case, I still can't understand the hype.
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E
Rating: 3 out of 5
Bjr, I ordered 2 turmeric masks, 1 of which was free, and a cap, and I received a soap dish instead of the cap. You should have warned me.
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A
Rating: 4 out of 5
Products as received, always satisfied with the soap.
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S
Rating: 1 out of 5
I've been using Pin un Secret for many months now and I'm very satisfied. I recommend +++ I'm 56 and the products (soap, scrub, etc.) meet my expectations.
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M
Rating: 1 out of 5
I have not received my parcel!
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N
Rating: 4 out of 5
Good quality products for acne-prone skin. The hair range is also very good, with a very pleasant scent. I approve.
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M
Rating: 4 out of 5
It's my first use, I really like it, now I'm waiting to see the results.
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M
Rating: 3 out of 5
The orange soap is like a sample, I'm disappointed. But otherwise for the rest of the order I am satisfied as usual. On the other hand, as I live on Reunion Island, the customs fees have increased a lot, which is going to slow me down a bit before I place my next order.
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I
Rating: 1 out of 5
I am very disappointed my parcel did not contain all the product commender and I could not make anything hear with your mark I will not recommend because I estimate that me disappointed customer and swindled I could at least claim with a gesture or a refunding or the sending of the missing product (creme without oil and the rose mist) here thus not satisfied at all!
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F
Rating: 4 out of 5
The new curcumin soap is highly effective
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A
Rating: 4 out of 5
For the moment I'm satisfied, I have fewer imperfections 😉 and the scent is very pleasant.
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D
Rating: 4 out of 5
I really like your products
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F
Rating: 4 out of 5
Satisfied with my order.
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L
Rating: 4 out of 5
Soap no longer lives up to my expectations
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C
Rating: 4 out of 5
New product pleasant to use, see over time its effectiveness on acne-prone skin.
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M
Rating: 3 out of 5
Ordered products recently, the products are great especially the new soap for blackheads... the only negative point is the after-sales service... I ordered 2 products by mistake and I offered to exchange it with another product and add the difference, I had to return the product at my expense. I thought it was a shame as I was going to buy another product...to be improved !!!!
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