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B
Rating: 3 out of 5
In the beginning, it was 5-star May, now it's three-star, the soap doesn't have the mask effect it used to.
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 655 published reviews
Summary of reviews
Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
Reviews 1, 3 and 4 stars
Reset filtersJ
Rating: 1 out of 5
I ordered a set of 5 items and have only received 2, 1 of which I did not order. Still waiting for a reply from customer service.
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M
Rating: 4 out of 5
Nothing to say
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S
Rating: 4 out of 5
Very happy with the products
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M
Rating: 4 out of 5
I've been a customer of the brand since the very beginning, and I'm still just as satisfied with the product, but I'm very disappointed by the price increase and the lesser gift offers compared to a few years ago.
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E
Rating: 1 out of 5
I didn't receive it :(
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D
Rating: 4 out of 5
The products were simply packaged, fortunately they did not arrive damaged. After a week of use I have a lot of pimples that have appeared, I'm waiting to see if this fades after 15 days as other users have found. Samples of other products would be appreciated.
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U
Rating: 1 out of 5
Incomplete delivery received
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S
Rating: 3 out of 5
Great products...
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M
Rating: 1 out of 5
When ordering, a product was forgotten. No action was taken by Pin-up secret despite multiple complaints by e-mail and phone call.
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A
Rating: 4 out of 5
thank you
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A
Rating: 1 out of 5
I did not receive my order
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J
Rating: 4 out of 5
The product as such is ingenious, but there is no need for all that packaging waste
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I
Rating: 1 out of 5
The package has not arrived.
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V
Rating: 4 out of 5
Very good
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P
Rating: 4 out of 5
A clear improvement in my skin after a week and, above all, the acne spots have visibly faded A treat !!!!
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M
Rating: 1 out of 5
I'm not happy
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M
Rating: 1 out of 5
I cannot enter my address and the shipment is delivered to a store in another town. With poor opening hours and I'm at home in a wheelchair. This is incomprehensible to me. I may be able to get help this way.
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E
Rating: 1 out of 5
Hello, I am not satisfied. Very disappointed with customer service and delivery. You changed the pick-up location to 45 minutes from my home without even warning me. Then my order was cancelled because I placed two orders with the same postal address. There was an order for me with the boost soap and an order for my sister with the boost soap. We have the same postal address!!!!
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R
Rating: 1 out of 5
I did not receive the product I ordered and was only offered a discount on my next order. I would like my money back! No response to further messages, very annoying! Must have been the last order!
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C
Rating: 1 out of 5
Very poor service, paid and received no goods. Still no refund so far!!!! Will never order there again.
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A
Rating: 4 out of 5
Difficulty operating the bottle but otherwise very good
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C
Rating: 3 out of 5
Very well thank you now it's time to test
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J
Rating: 4 out of 5
Order received the next day (even though I didn't set up expedited delivery). Great. Concerning the turmeric soap, I only use it 2 times a week. I haven't seen its effectiveness yet. And the peeling mask is very good. I'm used to using it.
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K
Rating: 3 out of 5
good product but the pump for the oil-free cream arrived broken
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S
Rating: 3 out of 5
Very good products I had taken the soap and the precious cream unfortunately I made an allergic reaction
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C
Rating: 3 out of 5
Great products . But price a bit high
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M
Rating: 1 out of 5
Package still not received.
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A
Rating: 1 out of 5
I still haven't received my order
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M
Rating: 1 out of 5
Reactions to products appearance of stains
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M
Rating: 4 out of 5
delivery a little late but perfect products
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L
Rating: 4 out of 5
Perfect follow-up, perfect packaging, perfect product!
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S
Rating: 1 out of 5
I had a reaction to the soap... red patches appeared on my face... I think it's a shame to scare customers by sending them a micro-sample of soap for 4€20... especially since I had a reaction... never again!
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Z
Rating: 1 out of 5
I placed an order and unfortunately never received it. They sent it to the wrong address. So I'm very 😞
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C
Rating: 4 out of 5
I'm in the middle of a test right now and I don't have any opinion on the products yet. The delivery was followed by R.A.S. but a little extra gift in the order is always a pleasure and at pin-up there are none.
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R
Rating: 4 out of 5
Satisfied with my order Delivery a little long
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S
Rating: 4 out of 5
good product
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A
Rating: 3 out of 5
Orange soap identical to the original pin up secret soap, nothing changes except the color of the soap, no interest.
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B
Rating: 1 out of 5
Hello, I was unable to pick up my parcel because it was in the wrong relay.
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R
Rating: 3 out of 5
My order is incomplete and you're not answering.
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