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L
Rating: 1 out of 5
Unfortunately got a rash
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews
Summary of reviews
Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 1 out of 5
The soaps arrived broken.
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D
Rating: 1 out of 5
I have not received my order until today. And also no refund. I have been waiting for 4 weeks for it!
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M
Rating: 3 out of 5
Correct product but not as crazy as described in the promotion on the site or by influencers. Even more disappointed to see that it is not French.
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S
Rating: 3 out of 5
Unfortunately, the delivery was not delivered to the parcel shop, but returned. I am withdrawing from the purchase.
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D
Rating: 1 out of 5
Where was damaged
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O
Rating: 1 out of 5
Hello, After application, I felt strong burns on my hands and face. The situation worsened with visible skin damage, including skin loss on my face, as well as completely burned hands. I can of course send you photos as well as proof of purchase.
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S
Rating: 1 out of 5
I did not receive my shipment, I provided my address and it was automatically forwarded to a parcel shop. When I got the info that my package had arrived there, I received the info that nothing had arrived, the same thing happened the next day :-( Then I went on vacation, I requested that the package not be returned, that also did not work. This is not the customer service I am used to. If I provide the delivery address, I expect it to be used and not some parcel shop.
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S
Rating: 3 out of 5
The cloth is very absorbent. However, since it cannot be placed on the heater, it does not dry and is not usable the next day.
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V
Rating: 3 out of 5
As for me, I received and tested my products and having big acne issues because my skin is fragile, I notice that the more I use them, the more I have burning sensations, tightness, and pimples on my face. So I will see if by the end of the week my skin gets better or if it's the opposite, I will send a message. But otherwise, the soap smells wonderfully good!
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R
Rating: 1 out of 5
Your secret pinup soap burned my skin and left me stains that I will never forget. I should never have bought it, by the way, I will post on social media.
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Z
Rating: 1 out of 5
Satisfied with the service
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S
Rating: 4 out of 5
Happy with the products
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K
Rating: 3 out of 5
Unfortunately, I did not receive my order completely.
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S
Rating: 4 out of 5
Change the delivery person. They are changing the pickup point and it is towards shops that have few opening hours (10am-6pm) while the one that is chosen is precisely for its wider hours.
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M
Rating: 4 out of 5
Very good product. I am very satisfied
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O
Rating: 1 out of 5
The 2 soaps gave me a lot of pimples, I am not satisfied at all
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R
Rating: 1 out of 5
Unfortunately, I could not tolerate a product. The feedback on this was not satisfactory.
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I
Rating: 4 out of 5
Quick satisfied delivery
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S
Rating: 1 out of 5
I have not received the product until today. I have not received a response to my follow-up email to customer service. This has never happened to me before. I am very disappointed. At least I would like to have my money refunded.
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K
Rating: 1 out of 5
Order not arrived
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S
Rating: 4 out of 5
I have oily skin and the skin under my eyes is dry and irritated, I must say that since I started using Pinup Secret I have never seen my skin so beautiful and so soft. I recommend their product. Their product is divinely good.
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V
Rating: 1 out of 5
The 3 oils I took, the pump didn't work so there was a lot of product loss, not easy to use. All 3 were defective but it only concerns the container.
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C
Rating: 1 out of 5
Burns on the face, dries out the house and smells very pungent. Too bad. The brush only picks up product and is difficult to wash out, so there are still many residues left. So far, my skin has not shown any positive results, rather negative.
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A
Rating: 4 out of 5
My daughter is happy for now
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A
Rating: 1 out of 5
No because I haven't received my package
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J
Rating: 1 out of 5
I returned the item, no refund yet. Slow service, therefore bad.
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N
Rating: 1 out of 5
The delivery by DPD is unacceptable for customers, they leave a package in the parcel station for only 3 days.
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M
Rating: 3 out of 5
One delivery was great. The second delivery arrived damaged. I sent them pictures and am still waiting for their feedback. Best regards, Martina
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B
Rating: 4 out of 5
Very good product the smell is very pleasant super effective on acne-prone skin
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K
Rating: 1 out of 5
Ordered delivery to home for 3 euros more. Not there at the time of delivery, so the package was taken to a parcel shop. IMPOSSIBLE!!!
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F
Rating: 1 out of 5
Package received empty and open
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Z
Rating: 4 out of 5
Top
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J
Rating: 1 out of 5
Package not received
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P
Rating: 1 out of 5
I will not order products that are too disappointing from my purchase
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Z
Rating: 1 out of 5
Unfortunately, I am very dissatisfied with the product. After using the soap, I had an allergic reaction and my skin is severely swollen. For a product costing 66 €, I would have expected significantly more tolerability and quality. I would like to return the product and get my money back. Unfortunately, I cannot find any reachable customer service on your website. Therefore, I urgently request contact and clarification of this problem.
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A
Rating: 4 out of 5
The price was great, the goods were good, however, the shipping took forever without any further updates.
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S
Rating: 1 out of 5
I immediately got pimples and redness, I can't tolerate the soap at all.
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M
Rating: 4 out of 5
This is the first time I use the secret range I don't see the result on my face yet, I really appreciate the scrub my skin looks great it's awesome, I love it
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H
Rating: 4 out of 5
The cardboard was damaged, what a pity
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