Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 898 published reviews
5 66k 81% 4 9 509 12% 3 2 461 3% 2 1 306 2% 1 2 616 3%

Summary of reviews

Pinup Secret consistently delivers products that customers rely on for daily routines, with goat milk soap and oil-free cream highlighted as foundational items that brighten skin, reduce imperfections, and support a smoother, non-greasy texture. Customers praise fast, reliable delivery, well-packaged orders, and repeat purchases over years, underscoring trust in the brand and ongoing satisfaction. Positive experiences also emphasize visible skincare improvements, including fewer pimples, brighter complexions, and a refreshed look, along with enthusiastic recommendations and long-term loyalty.

Reviews 1, 3 and 4 stars

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Alexandra M.
Rating: 1 out of 5
following a purchase from 01/02/2024
Bad products received due to a lack of knowledge on my part and despite the email sent, no reply as to how to proceed.
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Akim N.
Rating: 1 out of 5
following a purchase from 01/02/2024
I haven't received my parcel, what a shame!
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Jessica H.
Rating: 4 out of 5
following a purchase from 01/02/2024
For my part, the soap is miraculous.
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Myriam D.
Rating: 3 out of 5
following a purchase from 31/01/2024
Among other things, I ordered the soap thinking that given the price it was at least sold in a container... It's in Tupperware! Pakaging to review...
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Patricia J.
Rating: 1 out of 5
My parcel did not arrive. Despite several emails about tracking, I didn't receive any. Instead, I was told to wait 30 days for the tracking request. After 2 months I would get my goods but only if I pay for postage again!!!! The customer service is outrageous.
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Affaf M.
Rating: 4 out of 5
following a purchase from 26/01/2024
Nothing to say perfect fast delivery
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Fatima B.
Rating: 4 out of 5
following a purchase from 07/01/2024
Yes satisfied
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Émilie L.
Rating: 4 out of 5
following a purchase from 31/01/2024
Nickel 👌
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Ondine V.
Rating: 1 out of 5
following a purchase from 30/01/2024
Order not received ...
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Lucie D.
Rating: 4 out of 5
following a purchase from 31/01/2024
Not bad but burns my skin
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Angélique P.
Rating: 4 out of 5
following a purchase from 01/02/2024
Fast delivery
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Nelli H.
Rating: 1 out of 5
following a purchase from 31/01/2024
The products I give 5 stars but order would be better with invoice with bank transfer
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Stéphanie J.
Rating: 3 out of 5
following a purchase from 31/01/2024
What's a shame is that the push of my cleansing milk
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Dieynaba N.
Rating: 3 out of 5
following a purchase from 30/01/2024
I've just started the soap
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Sarah F.
Rating: 1 out of 5
following a purchase from 31/01/2024
Zero customer service. Shipment not received.
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Nathalie M.
Rating: 4 out of 5
following a purchase from 26/01/2024
Very good results on my teenager's skin
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Eudoxia M.
Rating: 1 out of 5
following a purchase from 29/01/2024
I totally advise against it! I ordered a complete pack. The soap doesn't work at all, it dries out the skin. The worst is the cream which, when I apply it, causes an unpleasant tingling sensation. I'm extremely disappointed... I strongly advise against using this product. I've decided to stop using the products...
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Melissa Z.
Rating: 4 out of 5
following a purchase from 30/01/2024
Fast delivery despite high customs charges! More to test
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Elodie B.
Rating: 4 out of 5
following a purchase from 29/01/2024
Very good product
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Naouel B.
Rating: 3 out of 5
following a purchase from 26/01/2024
Good reception of ordered products
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Corinne B.
Rating: 4 out of 5
following a purchase from 28/01/2024
Super product I recommend
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Amira B.
Rating: 4 out of 5
following a purchase from 25/01/2024
Top de top bravo pour votre gamme j'ai essayé le gommage, crème hydratante sans huile et la savon de chèvre ils m'ont laissé ma peau douce et lumineuse 😍😍😍je suis très satisfaite
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Angela H.
Rating: 1 out of 5
following a purchase from 25/01/2024
I have not received my package!
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Sylvie D.
Rating: 3 out of 5
following a purchase from 24/01/2024
I took the soap, the day cream and the cleansing milk. The mouse soap washes the face well, but I don't like the smell at all. The day cream moisturizes well, but I also don't like the smell at all, and I don't know if I'm going to finish it.
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Véronique L.
Rating: 3 out of 5
following a purchase from 20/01/2024
The soap is great but the cream doesn't moisturize my face enough in the morning and neither does the oil, which is a shame because the oil smells really good. The peeling ok
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Anne-Katrin H.
Rating: 1 out of 5
following a purchase from 22/01/2024
A product I ordered was not sent to me and it was only after a long discussion that customer service either wanted to give me my money back or deliver the product I had ordered. I find that quite exhausting and also dubious.
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Jessica K.
Rating: 1 out of 5
The soap burns the eyes and makes the skin dry :(
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Simone M.
Rating: 4 out of 5
great products for a reasonable price through the code via Instagrammerin, delivery could be faster
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Catherine R.
Rating: 4 out of 5
following a purchase from 18/01/2024
Fine
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Loubna T.
Rating: 4 out of 5
following a purchase from 18/01/2024
super
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Kim J.
Rating: 1 out of 5
Unfortunately, the peeling and the soap have the opposite effect. I got the worst pimples!
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Nina H.
Rating: 3 out of 5
The lid of the Crème sans Huile always pops open. For 29 euros without a code, this should be solved a little better. The feeling on the skin after use is also not what I expected. The goat's milk soap is super pleasant and very economical.
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Séverine A.
Rating: 4 out of 5
following a purchase from 16/01/2024
For a few months now, I've noticed that the cap on the mattifying face cream doesn't stay on the container -> it systematically pops off.
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Arina B.
Rating: 4 out of 5
Not yet convinced
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Pia H.
Rating: 1 out of 5
I have been waiting for the goods for over a month now. According to customer service, a new delivery can only be made after the whereabouts of the goods have been clarified. I have to wait another 30 days for this. Absolutely no customer-oriented service. Too bad
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Kerstin W.
Rating: 4 out of 5
Product is great. Unfortunately, shipping took a long time, but this was probably due to the shipping company.
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Audrey S.
Rating: 4 out of 5
following a purchase from 12/01/2024
Top products. However, 4 stars because there are too many promotions, you don't know which is the best.
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Alexandra V.
Rating: 3 out of 5
Delivery via GLS was unsatisfactory
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Mijanou S.
Rating: 1 out of 5
Absolute disaster. 2 orders within 4 weeks that have not arrived. Absolutely incompetent customer service, very poor communication by Pin Up with Klarna. I don't order anything there anymore, I'm still waiting for feedback from my order, placed on 15.12.23 Nobody knows where it is, I'm curious if I'll get my money back.
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Nicole H.
Rating: 1 out of 5
Absolute disaster!!! Poor customer service, I would absolutely advise against it!
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