Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews
5 65,8k 81% 4 9 503 12% 3 2 459 3% 2 1 306 2% 1 2 613 3%

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

Reviews 1, 3 and 4 stars

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Virginie C.
Rating: 1 out of 5
following a purchase from 08/10/2025
I still haven't received my brush
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Cécile M.
Rating: 3 out of 5
following a purchase from 02/11/2025
Hello, Very satisfied with the products! Very good quality! However, the delivery was made to a different pickup point than the one chosen... without explaining why...
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Dana M.
Rating: 1 out of 5
following a purchase from 29/10/2025
I sent an email 3 days ago that I cannot tolerate the soap I ordered ... no feedback until now
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Pauline D.
Rating: 3 out of 5
following a purchase from 28/10/2025
The pump of the oil-free moisturizing cream does not work
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Ludivine T.
Rating: 4 out of 5
following a purchase from 12/10/2025
Good products, fast delivery
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Aicha B.
Rating: 1 out of 5
following a purchase from 27/10/2025
The products are well compliant, even if some textures have changed a bit, they remain just as effective! However, I have a problem with the oil-free cream: it does not flow when I press the cap designed for that purpose. After contacting customer service, I was told that it was 'normal', that I had to press for 2 to 3 minutes or run it under water for that long each time I use it. Honestly, I don't know who has the time to do that morning and night, but that's not me! Products: OK. Customer service: catastrophic, impossible to communicate with them. Too bad, I will not recommend anymore even though I have been a customer since 2020
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Justine C.
Rating: 4 out of 5
following a purchase from 27/10/2025
I love pin-up soaps. I have been ordering for a while. However, this is the first time I received my soap broken. It doesn't hinder the use at all. But I had to throw away a lot...
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Katja M.
Rating: 4 out of 5
following a purchase from 24/10/2025
I provided a delivery address and the package was dropped off at a DPD shop in another city. I am very satisfied with Pinup Secret, but you should change the delivery person.
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Elise C.
Rating: 1 out of 5
following a purchase from 27/10/2025
Stolen or lost package and zero solution from customer service. Thieves. Move along, brand to avoid.
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Chloé C.
Rating: 4 out of 5
following a purchase from 25/10/2025
Good product
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Vesna P.
Rating: 1 out of 5
following a purchase from 22/10/2025
The goods have not arrived! The DPD compartment was empty, I have already reported this and received no information!
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Sabra F.
Rating: 4 out of 5
following a purchase from 22/10/2025
A burst of brilliance, shine, and good hydration. It's truly perfect.
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Elodie D.
Rating: 1 out of 5
following a purchase from 22/10/2025
Very disappointed my order is not complete and on top of that no refund and they don't want to know anything for them the order was sent complete my ass yes
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Ingrid R.
Rating: 4 out of 5
following a purchase from 21/10/2025
complete and fast delivery of my order.
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Charlotte T.
Rating: 1 out of 5
following a purchase from 21/10/2025
Wrong order
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Kerstin A.
Rating: 1 out of 5
following a purchase from 22/10/2025
Unfortunately, I can't stand it at all. I get painful X-rays.
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Juliana S.
Rating: 1 out of 5
following a purchase from 18/10/2025
To tell you the truth, I wanted to change my hair routine, I treated myself to the hair set with all the products and I am extremely disappointed. It broke my hair and dried it out. By the end of the complete routine with the products, my hair is all straw-like and dry. Never again.
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Karine H.
Rating: 4 out of 5
following a purchase from 20/10/2025
I recommend this soap that I have been using for years.
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Chaima B.
Rating: 1 out of 5
following a purchase from 18/10/2025
order not received
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Christine F.
Rating: 1 out of 5
following a purchase from 16/10/2025
Bottle has leaked - no response to my email so far.
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Nourou A.
Rating: 4 out of 5
following a purchase from 17/10/2025
Very fast delivery in 3 days I was delivered but the only downside is that I did not expect to pay additional fees at the post office for them to deliver my order
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Kassandre M.
Rating: 4 out of 5
following a purchase from 13/10/2025
Top
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Delvalee L.
Rating: 1 out of 5
following a purchase from 13/10/2025
I did not receive my paid order. I paid without having received my order.
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Chrystelle G.
Rating: 1 out of 5
following a purchase from 13/10/2025
Very bad experience!
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Joanna S.
Rating: 1 out of 5
following a purchase from 09/09/2025
Terrible customer service. I contacted them over a month ago and I have never received a response regarding my billing issue. I find that deplorable.
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Laurence L.
Rating: 4 out of 5
following a purchase from 09/10/2025
Very fast shipping. Very satisfied.
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Marie-Thé P.
Rating: 4 out of 5
following a purchase from 06/10/2025
Good except that I don't really like the smell
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Elisa B.
Rating: 4 out of 5
following a purchase from 06/09/2025
It works great on my skin
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Charlotte B.
Rating: 3 out of 5
following a purchase from 08/10/2025
The Eden Garden mist contains phenoxyethanol; too bad because the mist really gives a feeling of freshness after application. The goat milk soap should be used with caution for sensitive skin, not every day. The oil-free cream is greasy upon application, its texture lacks lightness. Otherwise, the packaging is pretty.
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Soumia A.
Rating: 4 out of 5
following a purchase from 08/10/2025
Quality product
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Martine R.
Rating: 4 out of 5
following a purchase from 06/10/2025
Very good mask that leaves my skin soft. I love it.
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Isabelle P.
Rating: 1 out of 5
following a purchase from 09/10/2025
Bad article, and still no response to my return!
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Carolin I.
Rating: 1 out of 5
following a purchase from 04/10/2025
The shipment has not arrived until today.
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Leila T.
Rating: 3 out of 5
following a purchase from 04/10/2025
I think it's not suitable for the issue of hormonal acne, the soap is still great but I tried the creams and scrub, I'm not a fan
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Gwen S.
Rating: 1 out of 5
following a purchase from 03/10/2025
No change, my creams are not effective, expensive for what it is, I will not order again
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Klara B.
Rating: 1 out of 5
following a purchase from 03/10/2025
The shipment has not arrived.
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Sonia A.
Rating: 3 out of 5
following a purchase from 05/10/2025
I would have given more but I'm a bit disappointed, I received my order but with my promo code I was supposed to get a free product which I did not receive in my package, so a bit disappointed
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Alma K.
Rating: 1 out of 5
following a purchase from 01/10/2025
Package never arrived
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Carole M.
Rating: 4 out of 5
following a purchase from 01/10/2025
Very good product
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Vanessa A.
Rating: 1 out of 5
following a purchase from 01/10/2025
I had to pay additional customs fees.
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