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K
Rating: 1 out of 5
Unfriendly customer service
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 339 published reviews
Summary of reviews
The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
Reviews 1, 3 and 4 stars
Reset filtersI
Rating: 3 out of 5
I'm very satisfied with the product. It's just too expensive.
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J
Rating: 1 out of 5
For the price, I would have liked the box that goes with the soap.
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J
Rating: 1 out of 5
Too little time to go pick up your package
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S
Rating: 3 out of 5
The products are good and I have been buying them for years. However, a lot has changed in the last year. The packaging has been changed, the pump no longer works well. Furthermore, incorrect products are regularly delivered and the customer service is rude, with the extra effort falling on the customer, and the customer service does not offer any compensation on its own. When a company repeatedly makes mistakes, the customer should not have to suffer on multiple levels.
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C
Rating: 4 out of 5
Always satisfied
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S
Rating: 1 out of 5
I still haven't received my package
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K
Rating: 1 out of 5
No because they delivered my package to another city and so I couldn't pick it up
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J
Rating: 1 out of 5
packet was half open and it was simply put in the mailbox.. although it didn't fit..
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E
Rating: 1 out of 5
A pickup at the myFlexbox station was not possible - very lengthy refund process, but it ultimately occurred.
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T
Rating: 1 out of 5
I bought the soap years ago and I have to say something has changed. My skin feels very dry after cleansing!
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I
Rating: 1 out of 5
Unfortunately, my package never arrived - also the service for the feedback from Pin up is catastrophic, I have to fill out a form in English and send my ID - the goods were paid for but never arrived!!
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J
Rating: 3 out of 5
One of the three products is unfortunately not suitable for me, otherwise I am satisfied.
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Y
Rating: 4 out of 5
I am satisfied with the soap. Unfortunately, the soap dish is not that good as it is open at the bottom. For traveling, the soap must always be dry; otherwise, the entire toiletry bag gets wet. An additionally closed coaster would be advantageous for transport.
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H
Rating: 4 out of 5
Super
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A
Rating: 4 out of 5
I have been using this goat milk cleanser for a long time and I am very satisfied with it.
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P
Rating: 1 out of 5
Not satisfied, package was returned without reason and I don't see why I should pay for resending.
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B
Rating: 4 out of 5
Good but a bit expensive without promotion
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V
Rating: 4 out of 5
This soap is great. I, who have oily skin, am satisfied with my purchase.
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J
Rating: 1 out of 5
Really bad, I was at home and the delivery was supposedly undeliverable. Then the package was taken to the other side of the city where I had to drive 40 minutes to get it, only to not receive it because my ID was not sufficient as a picture for the kiosk owner. Never again!
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D
Rating: 4 out of 5
Good products, pleasant to use
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S
Rating: 1 out of 5
I haven't received a package until today. It has obviously been lost in transit, but I am not getting a replacement delivered either. No, I haven't gotten my money back either.
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F
Rating: 4 out of 5
Very well, just the price for a soap is expensive.
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N
Rating: 1 out of 5
The products never arrived...
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L
Rating: 1 out of 5
I ordered two sets and only received one soap
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C
Rating: 1 out of 5
I have NOT received the goods until today, it pisses me off, the main thing is already paid
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M
Rating: 4 out of 5
Order received quickly, defective product but solution found with customer service
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F
Rating: 1 out of 5
I did not receive paid goods. I was at the pickup point with the DPD email and ID. Also within the time frame. The staff was very unfriendly. They were in the wrong store and could not find my package. They wanted my number and did not call me. I showed them everything on my smartphone. Incredible! Never again! I only heard negative experiences about this kiosk at the cathedral. I will not pay again. I have neither goods nor an explanation.
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M
Rating: 1 out of 5
Dear Pin UP Team, unfortunately the shipment has not arrived at my place. It was dropped off at a DPD store; but it seems it is not registered for me there. (I went there once after 3 working days and again after 7, as it was said maybe it has not been delivered yet). For this reason, I also sent an email to the DPD team and you to clarify the issue. I kindly ask for feedback. Thank you and best regards, Myriam Koppers
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H
Rating: 1 out of 5
I received a wrong delivery that I would like to return, but I am not getting a response.
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C
Rating: 4 out of 5
ras
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V
Rating: 4 out of 5
Undelivered package and delivery announced by mail
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V
Rating: 1 out of 5
Order did not arrive!
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F
Rating: 3 out of 5
-
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D
Rating: 1 out of 5
The shipment has not arrived
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L
Rating: 1 out of 5
Order never arrives at the delivery points!
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M
Rating: 4 out of 5
Very good results
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J
Rating: 4 out of 5
Products are simply top-notch and highly recommended. However, shipping takes a bit too long.
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M
Rating: 1 out of 5
Turmeric soap stains nails extremely!
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V
Rating: 3 out of 5
10/10
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