Customer reviews of Pinup Secret

Perfect RAS

Product never arrived.

I love PIN UP, but this disastrous collaboration with DPD is unacceptable and takes forever.

Order received quickly. However, the body scrub arrived damaged (the plastic protection was slightly open and some product leaked). Very good products

Top

Very good product, I recommend it to my acquaintances

At the top as always, my skin thanks you

Unfortunately, it doesn't work at all... The first time everything worked. And now on the second and third attempt, nothing works anymore.

The soap is very good

Unfortunately, I was not satisfied with my second order at all. I was sent the wrong products. For the return, I first had to take photos as proof, then send it back, and only when the package arrives will I get my originally ordered products. A lot of effort for me for a mistake that I did not cause. My inquiry for a compensation for the effort (suggestion of shipping costs of 6.99 euros) was simply ignored. I will not order here again.

Missing two products upon arrival and return afterwards

Fast and good product

The orange soap stains. My fingernails were yellowish afterwards. Even after washing again with soap. This should be mentioned, please. The other soap is great.

Always, good product

Deduction only for the excessively high price

Very unfortunate that the shipping overview and status are only in French. The soap itself smells great and is awesome!

I love the products and I am loyal, but for this order my package was soaked with body scrub that had leaked and there was it everywhere on the other products. After the customer service was very responsive and sent me a scrub for free. Thank you Pinup everything is back to normal. I remain of course loyal to the brand.

Ras

I am very satisfied with the product as always. The shipping costs are, in my opinion, clearly too high.

I am really satisfied with the products.

Package has not arrived

One of my orders has still not arrived, order number 678108932

Unfortunately, my package never arrived and communication was very difficult. So far, I have not received my money back.

Delivery time is too long. Shipping costs for home deliveries are too expensive. The product is good.

The cream is great. Unfortunately, the pumps work very poorly. I won't be able to use most of the cream.

Very satisfactory product, in line with my wishes

The soap is great, my skin feels good. It is versatile and even great for shaving in the shower. Suggestion for improvement: TRAVEL SIZE I would like a smaller size with a suitable soap case for traveling! I'm already considering cutting the soap to be able to take it small and safe on my many trips.

Products are great as always, the only downside is that the goods are not delivered to the front door and always have to be picked up at a station.

Purchase of the oil-free cream. It made me bright red and created sensations of burning (something that had never happened with other creams before). I absolutely do not recommend it, moreover I checked and this cream with various dangerous components is rated 8/100 on Yuka (for those who know). The company refused to refund me despite the effects this cream had on my skin. The only positive point I see is the packaging and design of the cream tube. But anyway, it will end up in the trash.... Be careful.

Order incomplete.

I did not receive the brush I ordered with 2 goat milk soaps in 1 set. As a loyal customer, I am extremely disappointed.

refund

Burned skin irritation -+++

I am now waiting 7 weeks for my goods (June 27, 2025) that I ordered on May 11, 2025. I specified that it should be delivered to a parcel shop, but I didn't know that this specified business no longer accepts packages. Okay, that can happen, so I took the next possible opportunity to use a MYFLEXBOX on my way home, which I didn't know required a QR code or an 8-digit code according to the parcel service, which I should get from the sender, not from them. So I wrote to the sender again, and they said I wouldn't get it from them either, so I still haven't received my package, and now I am getting a message that I have to pay 4.99€ again because of this. This is customer service; there is nothing more to say about it, especially since I go to work and packages have already gone missing in my building, so I use parcel shops and stations for pickup.

No. Unfortunately, the ordering process and the subsequent issues with the incorrect delivery location by your company have not been satisfactorily resolved.

Package never received

Package never received

I have not received the product. The product was supposed to be delivered via dpd. I received an email stating that the product should be delivered in 1-2 business days and then for days nothing happened. I had to actively search for the tracking number to find out that the product could not be delivered and was sent back. The reason why the product could not be delivered was not specified. I would have loved to test the product and am very disappointed that I did not receive it. But honestly, I did not expect anything different with dpd shipping. So a new order won't help either. Very unfortunate.

The goods have still not been delivered thanks to dpd

Good products for both your skin care and hair care routine. I recommend.