Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 896 published reviews

Summary of reviews

Pinup Secret consistently delivers products that customers rely on for daily routines, with goat milk soap and oil-free cream highlighted as foundational items that brighten skin, reduce imperfections, and support a smoother, non-greasy texture. Customers praise fast, reliable delivery, well-packaged orders, and repeat purchases over years, underscoring trust in the brand and ongoing satisfaction. Positive experiences also emphasize visible skincare improvements, including fewer pimples, brighter complexions, and a refreshed look, along with enthusiastic recommendations and long-term loyalty.

Reviews 1, 3 and 4 stars

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Arina S.
Rating: 1 out of 5
following a purchase from 09/07/2025
First, the package arrived heavily damaged. The smell of the soap was already coming through the shipping packaging, in my opinion, very strongly perfumed. The soap dries out the skin incredibly, this is simply due to the high pH value, super alkaline. Even after intensive moisturizing, you can still feel the dry skin after use. For the extremely high price and the effect the product has, I unfortunately cannot recommend the goat milk soap.
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Sandra C.
Rating: 4 out of 5
following a purchase from 09/07/2025
The products look great, we'll see over time for the results
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Sophie H.
Rating: 4 out of 5
following a purchase from 07/07/2025
In accordance with my order, fast and careful delivery
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Caroline V.
Rating: 4 out of 5
following a purchase from 09/07/2025
1st order on the site. Order placed on July 9, received on the 18th. Order received in 10 days with 1 public holiday. I find the delay between shipping and pickup receipt a bit long (8 days). Very pleasant product to use, will see over time for the results.
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Gina-Marie U.
Rating: 4 out of 5
following a purchase from 08/07/2025
Good brand, good product. A bit complicated with the shipping overview.
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Melanie H.
Rating: 4 out of 5
following a purchase from 08/07/2025
Everything went great, I waited about 9 days for my order. It was sent to a package shop. I'm currently testing the product, so far I'm satisfied.
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Kirsten I.
Rating: 4 out of 5
following a purchase from 08/07/2025
The product is good. The shipping took a long time and I found it inconvenient that it was not delivered to my home, but that I had to drive to a package station instead.
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Melanie F.
Rating: 4 out of 5
following a purchase from 08/07/2025
Unfortunately, it was difficult to get the notifications in German. Otherwise everything.
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Melanie S.
Rating: 3 out of 5
following a purchase from 08/07/2025
Unfortunately, the soaps arrived crushed. The function is the same, but it doesn't look nice. And I have a lot of crumbs in my hand. Not suitable for gifting either.
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Christiane P.
Rating: 3 out of 5
following a purchase from 08/07/2025
Perfect RAS
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Anna W.
Rating: 1 out of 5
following a purchase from 04/07/2025
Product never arrived.
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Sinone D.
Rating: 1 out of 5
following a purchase from 04/07/2025
I love PIN UP, but this disastrous collaboration with DPD is unacceptable and takes forever.
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Marie D.
Rating: 4 out of 5
following a purchase from 05/07/2025
Order received quickly. However, the body scrub arrived damaged (the plastic protection was slightly open and some product leaked). Very good products
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Yann V.
Rating: 3 out of 5
following a purchase from 03/07/2025
Top
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Selene D.
Rating: 4 out of 5
following a purchase from 04/07/2025
Very good product, I recommend it to my acquaintances
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Nathalie C.
Rating: 4 out of 5
following a purchase from 03/07/2025
At the top as always, my skin thanks you
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Claudia L.
Rating: 1 out of 5
following a purchase from 05/07/2025
Unfortunately, it doesn't work at all... The first time everything worked. And now on the second and third attempt, nothing works anymore.
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Gisela B.
Rating: 4 out of 5
following a purchase from 05/07/2025
The soap is very good
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Carolin W.
Rating: 1 out of 5
following a purchase from 04/07/2025
Unfortunately, I was not satisfied with my second order at all. I was sent the wrong products. For the return, I first had to take photos as proof, then send it back, and only when the package arrives will I get my originally ordered products. A lot of effort for me for a mistake that I did not cause. My inquiry for a compensation for the effort (suggestion of shipping costs of 6.99 euros) was simply ignored. I will not order here again.
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Mylène H.
Rating: 4 out of 5
following a purchase from 03/07/2025
Missing two products upon arrival and return afterwards
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Olive N.
Rating: 4 out of 5
following a purchase from 02/07/2025
Fast and good product
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Carina T.
Rating: 3 out of 5
following a purchase from 02/07/2025
The orange soap stains. My fingernails were yellowish afterwards. Even after washing again with soap. This should be mentioned, please. The other soap is great.
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Nadine D.
Rating: 4 out of 5
following a purchase from 03/07/2025
Always, good product
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Michaela M.
Rating: 4 out of 5
following a purchase from 02/07/2025
Deduction only for the excessively high price
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Britta F.
Rating: 4 out of 5
following a purchase from 02/07/2025
Very unfortunate that the shipping overview and status are only in French. The soap itself smells great and is awesome!
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Tiphaine V.
Rating: 4 out of 5
following a purchase from 01/07/2025
I love the products and I am loyal, but for this order my package was soaked with body scrub that had leaked and there was it everywhere on the other products. After the customer service was very responsive and sent me a scrub for free. Thank you Pinup everything is back to normal. I remain of course loyal to the brand.
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Hafida B.
Rating: 4 out of 5
following a purchase from 01/07/2025
Ras
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Sonja K.
Rating: 4 out of 5
following a purchase from 30/06/2025
I am very satisfied with the product as always. The shipping costs are, in my opinion, clearly too high.
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Patricia H.
Rating: 4 out of 5
following a purchase from 27/06/2025
I am really satisfied with the products.
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Lika O.
Rating: 1 out of 5
following a purchase from 26/06/2025
Package has not arrived
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Duthil M.
Rating: 4 out of 5
following a purchase from 21/06/2025
One of my orders has still not arrived, order number 678108932
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Jacqueline N.
Rating: 1 out of 5
following a purchase from 06/06/2025
Unfortunately, my package never arrived and communication was very difficult. So far, I have not received my money back.
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Angelika B.
Rating: 3 out of 5
following a purchase from 13/05/2025
Delivery time is too long. Shipping costs for home deliveries are too expensive. The product is good.
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Michelle F.
Rating: 3 out of 5
following a purchase from 23/06/2025
The cream is great. Unfortunately, the pumps work very poorly. I won't be able to use most of the cream.
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Pascaline H.
Rating: 4 out of 5
following a purchase from 20/06/2025
Very satisfactory product, in line with my wishes
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Marina S.
Rating: 4 out of 5
following a purchase from 21/06/2025
The soap is great, my skin feels good. It is versatile and even great for shaving in the shower. Suggestion for improvement: TRAVEL SIZE I would like a smaller size with a suitable soap case for traveling! I'm already considering cutting the soap to be able to take it small and safe on my many trips.
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Michaela G.
Rating: 4 out of 5
following a purchase from 19/06/2025
Products are great as always, the only downside is that the goods are not delivered to the front door and always have to be picked up at a station.
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Chloé C.
Rating: 1 out of 5
following a purchase from 15/06/2025
Purchase of the oil-free cream. It made me bright red and created sensations of burning (something that had never happened with other creams before). I absolutely do not recommend it, moreover I checked and this cream with various dangerous components is rated 8/100 on Yuka (for those who know). The company refused to refund me despite the effects this cream had on my skin. The only positive point I see is the packaging and design of the cream tube. But anyway, it will end up in the trash.... Be careful.
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Katharina A.
Rating: 1 out of 5
following a purchase from 19/06/2025
Order incomplete.
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