Customer reviews of Pinup Secret

I am missing one soap out of the 2.

Package not arrived. First it was said that the package could not be delivered, then wrong address. There is no possibility to redeliver the package despite twice confirming the correct address, what I should do. Instead, it is going back and then an employee would contact me. With the previous order, an incomplete package already arrived. I will not order there again and will not recommend it anymore.

I did not receive my package

The prices are misleading and the promotions are just as much.

I am still waiting for my order, nothing has arrived for me. What am I supposed to rate then??? Unfortunately, I had to give 1 star, as it is not possible otherwise. Normally, it would be minus ten.

I recommended it, so that means I was very satisfied

I still haven't received my order from 24.03.2026. No information, no reaction. Unfortunately, I have to give one star... which is not deserved.

I have never received my package

I have a problem that you are delaying sending the package, you don't have this habit and I am really disappointed because the moisturizing creams, the packaging, I can't use it with it is damaged.

I have not received my package and do not know where it is now.

The pants are nice, but not like in the pictures, but otherwise everything fits.

Honestly very disappointed... I tried the facial peeling, and I saw absolutely no effect. For me, it's really useless, it didn't bring anything. I do not recommend.

Very poorly tolerated products and no help from customer service. No recommendation!

Very complicated to remove after only 2 minutes of application as advised ...

The shipment was sent to the wrong parcel shop. Berlin instead of Pforzheim - even though everything is correctly listed on the delivery note. I immediately contacted support, was repeatedly put off, and received NO SOLUTION. Goods still NOT received. I even contacted the shipping service provider, who stated that there was never any contact from you as the sender and also no information that the package needed to be redirected. This is now going back to the sender as it will not be kept for more than 7 days. Customer service continues to put me off and provides no information. If I could, I would give no stars at all. Goods still NOT RECEIVED. Very disappointing customer experience. I am more than angry and feel not taken seriously.

After a week of use according to the recommendation, my skin has become worse than ever in my life. Pimples, flakes, dryness, irritated and burning skin. It's outrageous that influencers promote such things and apparently do not care about people's health.

Hello, I sent you a message with a photo showing that your oil burned my skin, I still have not received a response from you

Not received

Package still not received, without any news from Chronopost for 10 days

Unfortunately, the delivery has not arrived at my place.

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The mask burns my skin Like a huge sunburn

I did not receive the package. Delivery problem, can I get a refund?

Unfortunately got a rash

The soaps arrived broken.

I have not received my order until today. And also no refund. I have been waiting for 4 weeks for it!

Correct product but not as crazy as described in the promotion on the site or by influencers. Even more disappointed to see that it is not French.

Unfortunately, the delivery was not delivered to the parcel shop, but returned. I am withdrawing from the purchase.

Where was damaged

Hello, After application, I felt strong burns on my hands and face. The situation worsened with visible skin damage, including skin loss on my face, as well as completely burned hands. I can of course send you photos as well as proof of purchase.

I did not receive my shipment, I provided my address and it was automatically forwarded to a parcel shop. When I got the info that my package had arrived there, I received the info that nothing had arrived, the same thing happened the next day :-( Then I went on vacation, I requested that the package not be returned, that also did not work. This is not the customer service I am used to. If I provide the delivery address, I expect it to be used and not some parcel shop.

The cloth is very absorbent. However, since it cannot be placed on the heater, it does not dry and is not usable the next day.

As for me, I received and tested my products and having big acne issues because my skin is fragile, I notice that the more I use them, the more I have burning sensations, tightness, and pimples on my face. So I will see if by the end of the week my skin gets better or if it's the opposite, I will send a message. But otherwise, the soap smells wonderfully good!

Your secret pinup soap burned my skin and left me stains that I will never forget. I should never have bought it, by the way, I will post on social media.

Satisfied with the service

Unfortunately, I did not receive my order completely.

The 2 soaps gave me a lot of pimples, I am not satisfied at all

Unfortunately, I could not tolerate a product. The feedback on this was not satisfactory.

I have not received the product until today. I have not received a response to my follow-up email to customer service. This has never happened to me before. I am very disappointed. At least I would like to have my money refunded.

Order not arrived