Customer reviews of Pinup Secret

My parcel is missing the oil-free cream

Order not received after 10 days and no action from them.

I never received my order.

Package well received Product in process

I didn't get the mist when it said I would, so I got a makeup remover instead.

Order not received

Hello. I am disappointed because I did not receive the entire order. Best regards.

I have not received my order in full

0 stars because I got a rash and have already arranged for a refund.

I haven't received my order and I'm filing a dispute ...

Very poor customer service, you don't get an answer when you ask. Returns at your own expense and very confusing and the link to the return address doesn't work. And that at the price. Thank you, once and never again

Parcel cannot be found

Jadooooore

. The order has still not arrived after 3 weeks.

Goods not received!!!!!! Money not returned!!!!

Unfortunately, the product has still not arrived by post...

The skin feels clean and purified. Unfortunately, I got a lot of pimples after using it, especially on my décolleté. I hope this will improve. I bought it primarily for this 🙈

I have not received my item.

Small problem with delivery: my parcel was moved to a relay point 1 hour from my home and it was impossible to contact Chronopost so that they could bring the parcel back to the original relay point. But otherwise, the products are great, and I've ordered them several times now.

Broken goods received

Skin became blemished

I have not received my order

The soap dries out the skin considerably and leaves it feeling tight. It does not suit my sensitive skin. The product is better suited to thicker skin.

I placed my order 2 weeks ago. Unfortunately, I still haven't received my order. DPD only tried to deliver the order once, after closing time, at the NKD store. After that it probably went back to the seller. Unfortunately, Pinup Secret has not sent a new order and is in contact with DPD. Unfortunately, they have 30 days to respond. Really annoying. Paid for the goods and still have to wait weeks for my cream. Very dissatisfied with the process.

When I received my order, I was missing a product I had purchased (set of secret teint précieux soap with soap box, but soap box never received). I wrote to customer service who never replied... Very disappointing experience.

Wrong order

I am not satisfied because I did not receive my order despite

I was dissatisfied because I was 100% sure that I had entered my billing address as the delivery address, but instead my goods were sent to a DPD PackShop, which was also not around the corner. They couldn't redirect it either. Very annoying.

Since I've been using the soap, I've had lots and lots of pimples appearing on my face. I normally have a blemish-free face, so I bought it to use a "quality" soap.

I didn't receive my order and I don't know why. I would like a refund or to return my order.

The parcel arrived at the wrong address

Never received my order.

My order has still not arrived for two weeks and unfortunately I am not receiving any updates on the order status

I am absolutely not satisfied with the customer service. And I wouldn't order from them again.

The package arrived late

My order is missing 2 items. So I followed the procedure to the letter: photo of the items received + photo of the parcel from all angles + photos of the label which I sent to the contact email address. 5 days later no news... so I logged on to the site and made another request. I got a response from an automatic e-mail that wasn't personalized at all, asking me for the photos again because customer service hadn't received them.... I sent them back and since then no more replies.... so the experience has been nil, customer service doesn't meet expectations and takes you for fools... working in customer service myself, I'm really taken aback by this way of doing things... Pin up has therefore lost a very good customer as this was my last order.

The plus: the soap is top-notch, and the biphase make-up remover offered as a gift is great. Minus: I'm not crazy about the cream, as I have very dry skin, I find it doesn't moisturize enough, leaves a clumpy feeling on the skin and I'm not a fan of the smell.

My order was delivered to the wrong place for the 2nd time

I received it and used it as I should, but it didn't do anything for me.

The packaging for oil-free cream needs to be rethought, as it's a real loss for the customer. Think about a "jar" format.