Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 896 published reviews
5 66k 81% 4 9 508 12% 3 2 461 3% 2 1 306 2% 1 2 616 3%

Summary of reviews

Pinup Secret consistently delivers products that customers rely on for daily routines, with goat milk soap and oil-free cream highlighted as foundational items that brighten skin, reduce imperfections, and support a smoother, non-greasy texture. Customers praise fast, reliable delivery, well-packaged orders, and repeat purchases over years, underscoring trust in the brand and ongoing satisfaction. Positive experiences also emphasize visible skincare improvements, including fewer pimples, brighter complexions, and a refreshed look, along with enthusiastic recommendations and long-term loyalty.

Reviews 1 and 3 stars

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Aurélie E.
Rating: 3 out of 5
following a purchase from 09/09/2024
Cleanses well, doesn't tighten the skin after rinsing. However, I can't see any improvement in my acne at the moment, and I've been using it for over a week.
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Sigrid R.
Rating: 1 out of 5
following a purchase from 10/09/2024
The product makes my skin very dry. I am very disappointed.
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Shirley M.
Rating: 1 out of 5
following a purchase from 06/09/2024
Missing a product that was to be offered for a certain amount.
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Gabrielle P.
Rating: 1 out of 5
following a purchase from 09/09/2024
I'm sorry these creams don't suit me, but I'm not saying they're bad products, but I have very fine, fragile skin and with the soap, mask and cream my skin is very, very dry, which gives me redness.
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Nina B.
Rating: 3 out of 5
following a purchase from 09/09/2024
3 stars: both soaps are nice but the brush is of poor quality, I opened it and all the pils fall out.
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Sandrine V.
Rating: 1 out of 5
following a purchase from 06/09/2024
My parcel is missing the oil-free cream
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Estelle U.
Rating: 1 out of 5
following a purchase from 06/09/2024
Order not received after 10 days and no action from them.
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Marine B.
Rating: 1 out of 5
following a purchase from 06/09/2024
I never received my order.
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Corinne D.
Rating: 1 out of 5
following a purchase from 08/09/2024
Package well received Product in process
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Sophie S.
Rating: 1 out of 5
following a purchase from 06/09/2024
I didn't get the mist when it said I would, so I got a makeup remover instead.
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Elodie T.
Rating: 1 out of 5
following a purchase from 09/09/2024
Order not received
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Aurelie N.
Rating: 1 out of 5
following a purchase from 09/09/2024
Hello. I am disappointed because I did not receive the entire order. Best regards.
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Laura B.
Rating: 1 out of 5
following a purchase from 08/09/2024
I have not received my order in full
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Sophie S.
Rating: 1 out of 5
following a purchase from 08/09/2024
0 stars because I got a rash and have already arranged for a refund.
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Line J.
Rating: 1 out of 5
following a purchase from 08/09/2024
I haven't received my order and I'm filing a dispute ...
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Bianca N.
Rating: 1 out of 5
following a purchase from 08/09/2024
Very poor customer service, you don't get an answer when you ask. Returns at your own expense and very confusing and the link to the return address doesn't work. And that at the price. Thank you, once and never again
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Laura V.
Rating: 1 out of 5
following a purchase from 02/09/2024
Parcel cannot be found
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Kelsoua G.
Rating: 3 out of 5
following a purchase from 05/09/2024
Jadooooore
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Mira D.
Rating: 1 out of 5
following a purchase from 26/08/2024
. The order has still not arrived after 3 weeks.
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Inga T.
Rating: 1 out of 5
following a purchase from 03/09/2024
Goods not received!!!!!! Money not returned!!!!
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Jennifer V.
Rating: 1 out of 5
following a purchase from 02/09/2024
Unfortunately, the product has still not arrived by post...
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Vanessa S.
Rating: 3 out of 5
following a purchase from 03/09/2024
The skin feels clean and purified. Unfortunately, I got a lot of pimples after using it, especially on my décolleté. I hope this will improve. I bought it primarily for this 🙈
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Bianka A.
Rating: 1 out of 5
following a purchase from 04/09/2024
I have not received my item.
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Jennifer M.
Rating: 3 out of 5
following a purchase from 03/09/2024
Small problem with delivery: my parcel was moved to a relay point 1 hour from my home and it was impossible to contact Chronopost so that they could bring the parcel back to the original relay point. But otherwise, the products are great, and I've ordered them several times now.
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Sherin P.
Rating: 1 out of 5
following a purchase from 04/09/2024
Broken goods received
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Jennifer B.
Rating: 1 out of 5
following a purchase from 03/09/2024
Skin became blemished
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Margarita L.
Rating: 1 out of 5
following a purchase from 03/09/2024
I have not received my order
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Mathilde V.
Rating: 1 out of 5
following a purchase from 23/07/2024
The soap dries out the skin considerably and leaves it feeling tight. It does not suit my sensitive skin. The product is better suited to thicker skin.
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Anne M.
Rating: 1 out of 5
following a purchase from 03/09/2024
I placed my order 2 weeks ago. Unfortunately, I still haven't received my order. DPD only tried to deliver the order once, after closing time, at the NKD store. After that it probably went back to the seller. Unfortunately, Pinup Secret has not sent a new order and is in contact with DPD. Unfortunately, they have 30 days to respond. Really annoying. Paid for the goods and still have to wait weeks for my cream. Very dissatisfied with the process.
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Justine P.
Rating: 1 out of 5
following a purchase from 02/09/2024
When I received my order, I was missing a product I had purchased (set of secret teint précieux soap with soap box, but soap box never received). I wrote to customer service who never replied... Very disappointing experience.
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Angiie T.
Rating: 1 out of 5
following a purchase from 30/08/2024
Wrong order
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Ayoub H.
Rating: 1 out of 5
following a purchase from 28/08/2024
I am not satisfied because I did not receive my order despite
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Steffi S.
Rating: 3 out of 5
following a purchase from 23/08/2024
I was dissatisfied because I was 100% sure that I had entered my billing address as the delivery address, but instead my goods were sent to a DPD PackShop, which was also not around the corner. They couldn't redirect it either. Very annoying.
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Madison G.
Rating: 1 out of 5
following a purchase from 28/08/2024
Since I've been using the soap, I've had lots and lots of pimples appearing on my face. I normally have a blemish-free face, so I bought it to use a "quality" soap.
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Safa A.
Rating: 1 out of 5
following a purchase from 27/08/2024
I didn't receive my order and I don't know why. I would like a refund or to return my order.
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Frederique C.
Rating: 1 out of 5
following a purchase from 27/08/2024
The parcel arrived at the wrong address
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Julia W.
Rating: 1 out of 5
following a purchase from 26/08/2024
Never received my order.
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Lena H.
Rating: 1 out of 5
following a purchase from 25/08/2024
My order has still not arrived for two weeks and unfortunately I am not receiving any updates on the order status
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Ina R.
Rating: 1 out of 5
following a purchase from 26/08/2024
I am absolutely not satisfied with the customer service. And I wouldn't order from them again.
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Marta D.
Rating: 3 out of 5
following a purchase from 22/08/2024
The package arrived late
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