Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

Reviews 1 and 3 stars

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C
Chloé C.
Rating: 3 out of 5
following a purchase from 16/12/2018
Product open at the opening of the grout, therefore half empty product
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Benedicte G.
Rating: 3 out of 5
following a purchase from 16/12/2018
Product that arrived quickly but delivered simply in a bubble envelope without a delivery note or explanatory booklet. One expects a little more attention for a skin care product
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Carla L.
Rating: 3 out of 5
following a purchase from 14/12/2018
The plusses: Quality products that keep their promises. The minuses: the price is very high, the website is not very well done, there are not enough boxes on offer.
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Noemie C.
Rating: 1 out of 5
following a purchase from 29/11/2018
I've been waiting over a month for this damn order! Despite the fact that I tried to contact them to find out where it went! I still haven't received it! This is unacceptable!
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Myriam S.
Rating: 3 out of 5
following a purchase from 16/12/2018
Package received quickly. I'm fine with the care at the moment. What I find regrettable in view of the price of the products is that the oil-free cream that is in 1 dispenser does not work! The pump looks blocked... I had to take everything apart to put cream... so bof bof bof.
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Cecile C.
Rating: 3 out of 5
following a purchase from 16/12/2018
Parcel received with box of care all damaged we have the impression that the products have been thrown away, no care of the packaging, wondering if they have been used!
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Mathilde S.
Rating: 3 out of 5
following a purchase from 16/12/2018
I had a problem and the customer service didn't even answer, which is not normal considering the price we pay.
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Emma B.
Rating: 3 out of 5
following a purchase from 15/12/2018
I bought the cream without oil and the soap I am very satisfied with the soap but concerning the cream I do not recommend it at all it has a very thick appearance on the skin and if we look at the composition we find dimethicone then I do not see how apart from clogging the pores of the skin this cream can it improve the appearance In the end I would take the soap but not the cream
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Andréa B.
Rating: 3 out of 5
following a purchase from 15/12/2018
Not exfoliating enough for my taste. The smell's a little chemical. But I'm still satisfied with this product
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Nathalie P.
Rating: 3 out of 5
following a purchase from 24/11/2018
The products are very good but unfortunately the precious cream was not very firm and to be poured and dried out of the jar! It was a Christmas present and I just opened it, can you find a solution for me?
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Jennifer D.
Rating: 3 out of 5
following a purchase from 07/12/2018
Product that doesn't come from France and we don't really know what's in it.
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Géraldine S.
Rating: 3 out of 5
following a purchase from 07/12/2018
The delivery time is quite long, the peeling and the face soap are very good but the precious cream which is recommended for dry skin is not suitable at all it does not moisturize enough.
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Gamze D.
Rating: 1 out of 5
following a purchase from 14/12/2018
Parcel received days later
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Elisa D.
Rating: 3 out of 5
following a purchase from 09/12/2018
Gives a lot of pimples, I'm at the beginning hoping it'll fade!
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Anais P.
Rating: 3 out of 5
following a purchase from 07/12/2018
Fine, but it's been a very long expedition.
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Melina S.
Rating: 3 out of 5
following a purchase from 06/12/2018
The products are great! But the delivery time is very long...
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Romane V.
Rating: 3 out of 5
following a purchase from 11/12/2018
The product arrived 10 days after my order whereas it was expected 48 to 72 hours delay. I only had a return regarding my order after I called customer service to ask for an explanation. My package was apparently available at the relay point that I had selected but I had not been notified ... apart from the details of the delivery I am rather satisfied with my purchase. The product was well packaged, and after a few uses I'm happy with it.
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Sarah B.
Rating: 3 out of 5
following a purchase from 24/11/2018
you should give more prominence to the products sponsored by your bloggers.
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Virginie P.
Rating: 3 out of 5
following a purchase from 07/12/2018
For the moment I haven't tested the products yet because it's for Christmas but the shipping of the products has been long for my taste. So much for my first impression. Thank you
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Eglantine D.
Rating: 3 out of 5
following a purchase from 11/12/2018
I would have liked to have my package at home.
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Emilie A.
Rating: 1 out of 5
following a purchase from 11/12/2018
I bought a batch of two soaps, a peeling and a treatment and the peeling was opened before use I find it scandalous in view of the price and quality of the products moreover the customer service did not bring me any saturation at the time I am very dissatisfied.
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Laetitia B.
Rating: 3 out of 5
following a purchase from 07/12/2018
When I opened my package, the mud pack didn't have its lid and so a good part of the mud pack is poured into the box.
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Pauline M.
Rating: 3 out of 5
following a purchase from 02/12/2018
Not much change after more than a month of use
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Sabine R.
Rating: 1 out of 5
following a purchase from 10/12/2018
.I do not recommend because NOT RECEIVED
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Inès D.
Rating: 3 out of 5
following a purchase from 23/11/2018
Too long before the expedition
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Lylia H.
Rating: 1 out of 5
following a purchase from 30/11/2018
Two swabs when I only placed one order. A no return due to the proof of the two samples. I won't recommend it again.
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Mathilde B.
Rating: 3 out of 5
following a purchase from 23/11/2018
Nothing to say about the products but the delivery leaves something to be desired, I had to send an email to pin up secret so that they decide to send my package almost 2 weeks after the order.
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Valentina K.
Rating: 3 out of 5
following a purchase from 06/12/2018
The site does not answer the question. Moreover, I have not received my package yet. I am not satisfied with their service.
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Pauline M.
Rating: 1 out of 5
following a purchase from 05/12/2018
I'm disappointed, dry skin, red patches have appeared. I tried to contact the brand but no news... Really very disappointed for the price.
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Caroline D.
Rating: 3 out of 5
following a purchase from 05/12/2018
the soap and well on the other hand the smell is like the smell of a mosquito bomb. And I think it's a shame that you sent the soaps in an envelope like this without even a word. A box or even a cardboard case would be more serious with samples. Frankly, I was disappointed
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Lionel L.
Rating: 1 out of 5
following a purchase from 05/12/2018
For the price I find that the packing as well as the presentation of the soap would deserve a packaging a little more careful, at least a box.
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Amélie R.
Rating: 3 out of 5
following a purchase from 04/12/2018
Fast delivery and product in good condition. However no packaging, the soap is put as is in the package. Damage
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Laurine L.
Rating: 1 out of 5
following a purchase from 23/11/2018
Delivery too long!
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Mélodie Z.
Rating: 1 out of 5
following a purchase from 06/12/2018
It has completely dried out my skin, but I follow the instructions for use.
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Ikram E.
Rating: 1 out of 5
following a purchase from 04/12/2018
This treatment made my pimples worse and dried out my face. I don't recommend it.
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Alison D.
Rating: 1 out of 5
following a purchase from 05/12/2018
My coupon code was cancelled at checkout and it was agreed to a refund, which I still haven't gotten two weeks later.
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Melina F.
Rating: 1 out of 5
following a purchase from 04/12/2018
I haven't received my order in over a month. And I haven't heard from them since I placed the order, despite many emails to send
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Apolline L.
Rating: 3 out of 5
following a purchase from 05/12/2018
I am very happy with the products but the package arrived very damaged, fortunately the products were not damaged but it's really a shame ...
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Camille L.
Rating: 3 out of 5
following a purchase from 05/12/2018
Package packaging that could be better in view of the price of the products and give samples.
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Stella F.
Rating: 3 out of 5
following a purchase from 05/12/2018
Received quickly and good product.
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