Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
The goods I ordered and paid for in advance have not been delivered. I have been told for 3 weeks that the goods are in transit. Customer service does not get back to me. Absolutely dubious behavior.
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Diez E.
Rating: 1 out of 5
following a purchase from 02/08/2024
Delivery took too long
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Stephanie R.
Rating: 3 out of 5
following a purchase from 02/08/2024
Unfortunately shipping takes a long time! But I was pleasantly surprised by the product. I thought it was just a small bar of soap! But it was surprisingly big
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Sarah M.
Rating: 1 out of 5
following a purchase from 24/07/2024
Unfortunately, the goods have not yet arrived. And no one has contacted me either.... Unfortunately, I cannot give a positive rating.
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Emilie R.
Rating: 3 out of 5
following a purchase from 30/07/2024
One of my purchases arrived broken. The plastic bag packaging is insufficient to protect what's inside.
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Aurelie S.
Rating: 1 out of 5
following a purchase from 30/07/2024
Out of the 3 products I received, I'm disappointed with 2 of them, as they leave a greasy film on my skin that I don't like at all.
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Marie Laure A.
Rating: 3 out of 5
following a purchase from 31/07/2024
Order never arrived. The opening of the dispute has not yet been successful.
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Sarah O.
Rating: 1 out of 5
following a purchase from 31/07/2024
Has not had the promised effect.
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Sarah R.
Rating: 1 out of 5
following a purchase from 29/07/2024
With the code I was supposed to receive a free make-up remover but I didn't.
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Tamara F.
Rating: 1 out of 5
following a purchase from 29/06/2024
Unfortunately, my order has still not arrived after a month.
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Emilie V.
Rating: 1 out of 5
following a purchase from 24/07/2024
I have not received my parcel. Is this normal?
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Clarin M.
Rating: 1 out of 5
following a purchase from 18/07/2024
I have not received my order... where is it ?
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Clarisse B.
Rating: 1 out of 5
following a purchase from 06/07/2024
Order never received despite complaint ...
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Najat F.
Rating: 1 out of 5
following a purchase from 24/07/2024
Parcel delivered to parcel store despite giving our address for shipping. Parcel store closed could not pick up parcel now I was told in an e-mail parcel was not picked up will be sent back and we should pay the new shipping so that the package can be sent again. The whole thing is very questionable.
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Nicole D.
Rating: 1 out of 5
following a purchase from 24/07/2024
The parcel hasn't arrived yet and the status at chronopost hasn't changed for days!!!! In addition, shipping is expensive and even more expensive if you order directly to your home! Not possible these days! I really hope that the parcel arrives at all!
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Melanie B.
Rating: 3 out of 5
following a purchase from 23/07/2024
The parcel has disappeared. PIN up Secret takes care of it, but it all takes a lot of time
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Jannet C.
Rating: 1 out of 5
following a purchase from 23/07/2024
No, because I ordered 2 hair care products and received only one😞😞
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Verena M.
Rating: 3 out of 5
following a purchase from 24/07/2024
Unfortunately, the new soap bar smells different, a bit musty. And I have already ordered and used several bars of soap... Has there been a product change?
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Sabrina W.
Rating: 1 out of 5
following a purchase from 24/07/2024
😃👍👍
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Nathalie D.
Rating: 1 out of 5
following a purchase from 19/07/2024
Very disappointed,doesn't lather well...I've got pimples and my skin has become ugly since I used skin care.my skin isn't soft,so I'm going to stick with my old natural goat's milk soap which suited me much better.
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Arabella R.
Rating: 1 out of 5
following a purchase from 18/07/2024
I simply didn't receive it, nobody said anything about it because according to DHL it was delivered to the "mailbox" I have NOTHING in the mailbox and was at home all day that day waiting.
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Alina S.
Rating: 1 out of 5
following a purchase from 11/07/2024
Unfortunately, I have not yet received a refund for my return, despite my request to take care of it.
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Céline V.
Rating: 1 out of 5
following a purchase from 19/07/2024
Ordered two goat's milk soaps, received only one and never heard from customer service again. Thank you Pin Up Secret!
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Souad K.
Rating: 3 out of 5
following a purchase from 19/07/2024
I'm not satisfied this time because you didn't send me the products I ordered, there was a duplicate error.
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Soraya C.
Rating: 1 out of 5
following a purchase from 19/07/2024
I did not get the product offered with my order
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Samantha H.
Rating: 1 out of 5
following a purchase from 28/06/2024
Item not received, weeks since I ordered
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Priscillia H.
Rating: 3 out of 5
following a purchase from 30/06/2024
I haven't tried all the products yet, but I'm already satisfied with what I have :)
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Jana K.
Rating: 1 out of 5
following a purchase from 17/07/2024
I have received an incorrect order
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Francine L.
Rating: 3 out of 5
following a purchase from 12/07/2024
Delivery error
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Delphine Q.
Rating: 1 out of 5
following a purchase from 16/07/2024
Big burn with soap.... Not satisfied
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Nilay C.
Rating: 1 out of 5
following a purchase from 26/06/2024
I have not received my order
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Vanessa B.
Rating: 1 out of 5
following a purchase from 16/07/2024
The soap doesn't leave my skin feeling good and unfortunately it doesn't completely remove all the dirt and make-up. I have to go over it with another cleanser afterwards and that doesn't make sense for me. Unfortunately, I can't understand the hype and can't use it🙁
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Audrey V.
Rating: 1 out of 5
following a purchase from 13/07/2024
I received a damaged box with half of my order inside. I contacted customer service but they did not return it.
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Patrizia P.
Rating: 1 out of 5
following a purchase from 16/07/2024
Hello, the pump for the oil-free cream doesn't work and they don't want to replace it. I'm very disappointed with the after-sales service as I've been a customer for quite some time. Best regards
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Nicole S.
Rating: 3 out of 5
following a purchase from 06/07/2024
For the product a smooth 1 + with asterisks. However, the ordering process is a disaster every time. The last time I wrote to the customer service, then it worked. I also haven't found out why I can no longer pay with Paypal. The body cream with fragrance has never been in stock since I started using Pinup Secret, maybe you should just remove the product - just as a note. Otherwise, as I said - the best care, top!
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Elodie M.
Rating: 1 out of 5
following a purchase from 11/07/2024
The soap arrived almost melted, which is the first time this has happened to me.
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Edwige L.
Rating: 3 out of 5
following a purchase from 11/07/2024
I find that the soaps don't have the same scent as their predecessors. I had to stop using them because I had a reaction. It felt like my face was burning.
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Eva S.
Rating: 1 out of 5
following a purchase from 11/07/2024
Nothing received to date
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Stefanie R.
Rating: 3 out of 5
following a purchase from 11/07/2024
I have only received part of the order.
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Kalliana K.
Rating: 3 out of 5
following a purchase from 11/07/2024
The soaps are of better quality than the creams, which don't have the advertised anti-wrinkle effect.
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