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S
Rating: 1 out of 5
I only received one soap from my order but paid for two. I have already written to the company twice but no one is moving
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews
Summary of reviews
Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
Reviews 1 and 3 stars
Reset filtersM
Rating: 1 out of 5
Envelope not closed with sticker still in place So empty envelope! I paid delivery costs for nothing Not serious No response from after-sales service If necessary I kept the envelope as proof.
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S
Rating: 3 out of 5
I wanted to try out this brand, which I've been eyeing for a while, and I had the opportunity to do so with the solid mask, but unfortunately my skin didn't appreciate it too much... it burned as soon as I applied the mask. Apart from that, the order arrived very quickly.
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N
Rating: 1 out of 5
Missing products
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A
Rating: 1 out of 5
The handling of my order as well as the delivery was top notch but the product did not meet my expectations.
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M
Rating: 1 out of 5
I have not yet received an order confirmation or the goods, the invoice was paid by Paypal and there was no response to my inquiry either
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M
Rating: 1 out of 5
I have not received a reply although I would like to return some of the goods
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R
Rating: 1 out of 5
I ordered there for the first time and immediately received the wrong goods. Customer service responded by email after 3 days. Either a 40 percent voucher or a return label. Now, of course, I had chosen the return option as I couldn't do anything with the incorrectly delivered products. I looked for a DPD store and have now sent it back. Now I'm curious to see how long and whether I'll get the product I want. After all, 70 euros, which would otherwise be gone. No concession on the part of the store. No apology. It's not my fault if someone there makes a mistake. Everything takes a long time. I could have been a good customer, I am very disappointed.
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O
Rating: 1 out of 5
I never received my order
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H
Rating: 1 out of 5
Disappointed
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I
Rating: 1 out of 5
I never received my order, and I'm still waiting for the "verification" procedure. In short, a case to follow...
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O
Rating: 1 out of 5
Unfortunately, the very strong fragrance interfered with the use and enjoyment of the product.
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S
Rating: 3 out of 5
The cream did not meet my expectations too bad
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B
Rating: 1 out of 5
I placed an order, one item was missing, they wouldn't send me back the missing item.
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M
Rating: 1 out of 5
No
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M
Rating: 1 out of 5
Nothing transcendent
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M
Rating: 1 out of 5
Since I've been using the soap, I've been getting pimples all over my face. I chose it to reduce my oily skin, but I can't see any improvement.
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B
Rating: 1 out of 5
I was on vacation and couldn't pick up the package in time, so it was returned. What about the money, when can I expect to receive information?
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S
Rating: 1 out of 5
I have not received my order
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Z
Rating: 1 out of 5
I cannot judge the article, I did not receive it, because of the delivery service which says stre presented whereas I was there, then so-called 2nd passage Idem and I found a receipt telling me to present me to recover the parcel except that I left on vacations. I sent my daughter to pick it up with photo ID on her phone, and they refused. By the time I get home I don't know if my package will still be there because there is a delay, big disappointment for a 1st order, I so wanted to try the product on my vacation but too bad! So disappointing experience.
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N
Rating: 1 out of 5
I ordered two goat's milk soaps. Only one soap was in the package. I have not yet received a reply from customer service. The soap has also not been redelivered. This is not acceptable, especially as the soaps are expensive. I hope that someone will get in touch with me!!!!!!
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A
Rating: 1 out of 5
My order from 05.07.24 has still not arrived today (17.07.24), so unfortunately I can't give it a good rating.
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F
Rating: 3 out of 5
Order distributed because incorrectly indicated on the receiving site. Very badly done
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S
Rating: 3 out of 5
As I have very sensitive skin, I had no specific reaction when I used this soap.
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J
Rating: 1 out of 5
Nul nul Toujours rien reçu j'ai commandé il y a déjà un bout de temps je demande un remboursement et apparement il faut patienter bien sûr pas de dédommagement très nul
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M
Rating: 1 out of 5
I couldn't reach customer service - not even by email. It's a great pity, as you have to rely on this when ordering online.
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C
Rating: 1 out of 5
Ordered and never received the goods.
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M
Rating: 3 out of 5
Received the mask dry. 😪
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F
Rating: 1 out of 5
I wouldn't actually give it a star, I'm a bit disappointed. I never received my order, it was apparently sent back straight away, although I was really looking forward to it. After 10 days I have not received a reply from customer service.
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A
Rating: 1 out of 5
I did not receive the right product I made a claim but no news I'm disappointed
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I
Rating: 1 out of 5
I did not receive my package I received sneakers instead???I sent several emails to remedy this and I still have not received a response can you do what is necessary please thank you
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M
Rating: 1 out of 5
I placed an order, I'm missing 3 products and the customer service didn't want to know anything, all they said was that the "weight of the initial parcel is good" Disappointed!
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C
Rating: 1 out of 5
I ordered 2 of the same products from them and only one arrived. So far never received a refund or a soap. I'm pretty annoyed with the service.
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M
Rating: 1 out of 5
I received my parcel in a disastrous state extra mist was emptied
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P
Rating: 1 out of 5
I have not received the product. I indicated that I wanted my money back and nothing happened
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S
Rating: 1 out of 5
Tres satisfaite c'est toujours un plaisir de commander chez vous
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K
Rating: 1 out of 5
I would like to send the soap back but get no reply
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A
Rating: 1 out of 5
I did not receive my order an incident has been opened, pending
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L
Rating: 1 out of 5
Never received my order
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V
Rating: 3 out of 5
Unfortunately, after placing the order, I didn't receive a confirmation email or any information that it had been dispatched etc.. I could only see on my account that I must have actually ordered it (because of the bank transfer). However, the delivery arrived very quickly and without any complications.
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