English 
Français 
Deutsch 
E
Rating: 1 out of 5
The soap arrived almost melted, which is the first time this has happened to me.
Translated reviews
Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 896 published reviews
Summary of reviews
Pinup Secret consistently delivers products that customers rely on for daily routines, with goat milk soap and oil-free cream highlighted as foundational items that brighten skin, reduce imperfections, and support a smoother, non-greasy texture. Customers praise fast, reliable delivery, well-packaged orders, and repeat purchases over years, underscoring trust in the brand and ongoing satisfaction. Positive experiences also emphasize visible skincare improvements, including fewer pimples, brighter complexions, and a refreshed look, along with enthusiastic recommendations and long-term loyalty.
Reviews 1 and 3 stars
Reset filtersE
Rating: 3 out of 5
I find that the soaps don't have the same scent as their predecessors. I had to stop using them because I had a reaction. It felt like my face was burning.
Translated reviews
E
Rating: 1 out of 5
Nothing received to date
Translated reviews
S
Rating: 3 out of 5
I have only received part of the order.
Translated reviews
K
Rating: 3 out of 5
The soaps are of better quality than the creams, which don't have the advertised anti-wrinkle effect.
Translated reviews
S
Rating: 1 out of 5
I only received one soap from my order but paid for two. I have already written to the company twice but no one is moving
Translated reviews
M
Rating: 1 out of 5
Envelope not closed with sticker still in place So empty envelope! I paid delivery costs for nothing Not serious No response from after-sales service If necessary I kept the envelope as proof.
Translated reviews
S
Rating: 3 out of 5
I wanted to try out this brand, which I've been eyeing for a while, and I had the opportunity to do so with the solid mask, but unfortunately my skin didn't appreciate it too much... it burned as soon as I applied the mask. Apart from that, the order arrived very quickly.
Translated reviews
N
Rating: 1 out of 5
Missing products
Translated reviews
A
Rating: 1 out of 5
The handling of my order as well as the delivery was top notch but the product did not meet my expectations.
Translated reviews
M
Rating: 1 out of 5
I have not yet received an order confirmation or the goods, the invoice was paid by Paypal and there was no response to my inquiry either
Translated reviews
M
Rating: 1 out of 5
I have not received a reply although I would like to return some of the goods
Translated reviews
R
Rating: 1 out of 5
I ordered there for the first time and immediately received the wrong goods. Customer service responded by email after 3 days. Either a 40 percent voucher or a return label. Now, of course, I had chosen the return option as I couldn't do anything with the incorrectly delivered products. I looked for a DPD store and have now sent it back. Now I'm curious to see how long and whether I'll get the product I want. After all, 70 euros, which would otherwise be gone. No concession on the part of the store. No apology. It's not my fault if someone there makes a mistake. Everything takes a long time. I could have been a good customer, I am very disappointed.
Translated reviews
O
Rating: 1 out of 5
I never received my order
Translated reviews
H
Rating: 1 out of 5
Disappointed
Translated reviews
I
Rating: 1 out of 5
I never received my order, and I'm still waiting for the "verification" procedure. In short, a case to follow...
Translated reviews
O
Rating: 1 out of 5
Unfortunately, the very strong fragrance interfered with the use and enjoyment of the product.
Translated reviews
S
Rating: 3 out of 5
The cream did not meet my expectations too bad
Translated reviews
B
Rating: 1 out of 5
I placed an order, one item was missing, they wouldn't send me back the missing item.
Translated reviews
M
Rating: 1 out of 5
No
Translated reviews
M
Rating: 1 out of 5
Nothing transcendent
Translated reviews
M
Rating: 1 out of 5
Since I've been using the soap, I've been getting pimples all over my face. I chose it to reduce my oily skin, but I can't see any improvement.
Translated reviews
B
Rating: 1 out of 5
I was on vacation and couldn't pick up the package in time, so it was returned. What about the money, when can I expect to receive information?
Translated reviews
S
Rating: 1 out of 5
I have not received my order
Translated reviews
Z
Rating: 1 out of 5
I cannot judge the article, I did not receive it, because of the delivery service which says stre presented whereas I was there, then so-called 2nd passage Idem and I found a receipt telling me to present me to recover the parcel except that I left on vacations. I sent my daughter to pick it up with photo ID on her phone, and they refused. By the time I get home I don't know if my package will still be there because there is a delay, big disappointment for a 1st order, I so wanted to try the product on my vacation but too bad! So disappointing experience.
Translated reviews
N
Rating: 1 out of 5
I ordered two goat's milk soaps. Only one soap was in the package. I have not yet received a reply from customer service. The soap has also not been redelivered. This is not acceptable, especially as the soaps are expensive. I hope that someone will get in touch with me!!!!!!
Translated reviews
A
Rating: 1 out of 5
My order from 05.07.24 has still not arrived today (17.07.24), so unfortunately I can't give it a good rating.
Translated reviews
F
Rating: 3 out of 5
Order distributed because incorrectly indicated on the receiving site. Very badly done
Translated reviews
S
Rating: 3 out of 5
As I have very sensitive skin, I had no specific reaction when I used this soap.
Translated reviews
J
Rating: 1 out of 5
Nul nul Toujours rien reçu j'ai commandé il y a déjà un bout de temps je demande un remboursement et apparement il faut patienter bien sûr pas de dédommagement très nul
Translated reviews
M
Rating: 1 out of 5
I couldn't reach customer service - not even by email. It's a great pity, as you have to rely on this when ordering online.
Translated reviews
C
Rating: 1 out of 5
Ordered and never received the goods.
Translated reviews
M
Rating: 3 out of 5
Received the mask dry. 😪
Translated reviews
F
Rating: 1 out of 5
I wouldn't actually give it a star, I'm a bit disappointed. I never received my order, it was apparently sent back straight away, although I was really looking forward to it. After 10 days I have not received a reply from customer service.
Translated reviews
A
Rating: 1 out of 5
I did not receive the right product I made a claim but no news I'm disappointed
Translated reviews
I
Rating: 1 out of 5
I did not receive my package I received sneakers instead???I sent several emails to remedy this and I still have not received a response can you do what is necessary please thank you
Translated reviews
M
Rating: 1 out of 5
I placed an order, I'm missing 3 products and the customer service didn't want to know anything, all they said was that the "weight of the initial parcel is good" Disappointed!
Translated reviews
C
Rating: 1 out of 5
I ordered 2 of the same products from them and only one arrived. So far never received a refund or a soap. I'm pretty annoyed with the service.
Translated reviews
M
Rating: 1 out of 5
I received my parcel in a disastrous state extra mist was emptied
Translated reviews
P
Rating: 1 out of 5
I have not received the product. I indicated that I wanted my money back and nothing happened
Translated reviews