English 
Français 
Deutsch 
T
Rating: 1 out of 5
Top product, catastrophic customer support
Translated reviews
Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 340 published reviews
Summary of reviews
The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
Reviews 1 and 3 stars
Reset filtersV
Rating: 1 out of 5
My order has not arrived
Translated reviews
I
Rating: 1 out of 5
Unfortunately, I get a rash from the soap and it burns my eyes
Translated reviews
W
Rating: 1 out of 5
Ineffective product
Translated reviews
F
Rating: 3 out of 5
I received my serum open and it leaked all over the box. I sent a message to the brand but there was no reply. I'm very disappointed
Translated reviews
A
Rating: 3 out of 5
Products very good but the brush I ordered in addition to my kit was not delivered so disappointed 😞
Translated reviews
M
Rating: 1 out of 5
No message to inform you that the parcel has arrived at the relay point
Translated reviews
L
Rating: 3 out of 5
Wrong item at reception
Translated reviews
E
Rating: 1 out of 5
Sent to collection point instead of address
Translated reviews
I
Rating: 3 out of 5
On trial....
Translated reviews
S
Rating: 1 out of 5
Absolutely poor customer service. Friendly but only accommodating after discussion (although the fault lay with PinUp Secret . Too bad, I have liked the soap very much for a long time .
Translated reviews
C
Rating: 1 out of 5
I have overly sensitive skin and the pin up products dried out my face even more, pulling at my skin and causing an allergic reaction with pimples, whereas my skin is normally smooth and soft, just a little dry on rare occasions.
Translated reviews
R
Rating: 1 out of 5
Null
Translated reviews
B
Rating: 3 out of 5
Unfortunately, the longer I use the products, the worse my skin looks. I had imagined it would be different. Maybe it's an initial aggravation? In any case, I still can't understand the hype.
Translated reviews
E
Rating: 3 out of 5
Bjr, I ordered 2 turmeric masks, 1 of which was free, and a cap, and I received a soap dish instead of the cap. You should have warned me.
Translated reviews
S
Rating: 1 out of 5
I've been using Pin un Secret for many months now and I'm very satisfied. I recommend +++ I'm 56 and the products (soap, scrub, etc.) meet my expectations.
Translated reviews
M
Rating: 1 out of 5
I have not received my parcel!
Translated reviews
M
Rating: 3 out of 5
The orange soap is like a sample, I'm disappointed. But otherwise for the rest of the order I am satisfied as usual. On the other hand, as I live on Reunion Island, the customs fees have increased a lot, which is going to slow me down a bit before I place my next order.
Translated reviews
I
Rating: 1 out of 5
I am very disappointed my parcel did not contain all the product commender and I could not make anything hear with your mark I will not recommend because I estimate that me disappointed customer and swindled I could at least claim with a gesture or a refunding or the sending of the missing product (creme without oil and the rose mist) here thus not satisfied at all!
Translated reviews
M
Rating: 3 out of 5
Ordered products recently, the products are great especially the new soap for blackheads... the only negative point is the after-sales service... I ordered 2 products by mistake and I offered to exchange it with another product and add the difference, I had to return the product at my expense. I thought it was a shame as I was going to buy another product...to be improved !!!!
Translated reviews
B
Rating: 3 out of 5
In the beginning, it was 5-star May, now it's three-star, the soap doesn't have the mask effect it used to.
Translated reviews
J
Rating: 1 out of 5
I ordered a set of 5 items and have only received 2, 1 of which I did not order. Still waiting for a reply from customer service.
Translated reviews
E
Rating: 1 out of 5
I didn't receive it :(
Translated reviews
U
Rating: 1 out of 5
Incomplete delivery received
Translated reviews
S
Rating: 3 out of 5
Great products...
Translated reviews
M
Rating: 1 out of 5
When ordering, a product was forgotten. No action was taken by Pin-up secret despite multiple complaints by e-mail and phone call.
Translated reviews
A
Rating: 1 out of 5
I did not receive my order
Translated reviews
I
Rating: 1 out of 5
The package has not arrived.
Translated reviews
M
Rating: 1 out of 5
I'm not happy
Translated reviews
M
Rating: 1 out of 5
I cannot enter my address and the shipment is delivered to a store in another town. With poor opening hours and I'm at home in a wheelchair. This is incomprehensible to me. I may be able to get help this way.
Translated reviews
E
Rating: 1 out of 5
Hello, I am not satisfied. Very disappointed with customer service and delivery. You changed the pick-up location to 45 minutes from my home without even warning me. Then my order was cancelled because I placed two orders with the same postal address. There was an order for me with the boost soap and an order for my sister with the boost soap. We have the same postal address!!!!
Translated reviews
R
Rating: 1 out of 5
I did not receive the product I ordered and was only offered a discount on my next order. I would like my money back! No response to further messages, very annoying! Must have been the last order!
Translated reviews
C
Rating: 1 out of 5
Very poor service, paid and received no goods. Still no refund so far!!!! Will never order there again.
Translated reviews
C
Rating: 3 out of 5
Very well thank you now it's time to test
Translated reviews
K
Rating: 3 out of 5
good product but the pump for the oil-free cream arrived broken
Translated reviews
S
Rating: 3 out of 5
Very good products I had taken the soap and the precious cream unfortunately I made an allergic reaction
Translated reviews
C
Rating: 3 out of 5
Great products . But price a bit high
Translated reviews
M
Rating: 1 out of 5
Package still not received.
Translated reviews
A
Rating: 1 out of 5
I still haven't received my order
Translated reviews
M
Rating: 1 out of 5
Reactions to products appearance of stains
Translated reviews