The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
The lid of the Crème sans Huile always pops open. For 29 euros without a code, this should be solved a little better. The feeling on the skin after use is also not what I expected. The goat's milk soap is super pleasant and very economical.
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Pia H.
Rating: 1 out of 5
I have been waiting for the goods for over a month now. According to customer service, a new delivery can only be made after the whereabouts of the goods have been clarified. I have to wait another 30 days for this. Absolutely no customer-oriented service. Too bad
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Alexandra V.
Rating: 3 out of 5
Delivery via GLS was unsatisfactory
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Mijanou S.
Rating: 1 out of 5
Absolute disaster. 2 orders within 4 weeks that have not arrived. Absolutely incompetent customer service, very poor communication by Pin Up with Klarna. I don't order anything there anymore, I'm still waiting for feedback from my order, placed on 15.12.23 Nobody knows where it is, I'm curious if I'll get my money back.
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Nicole H.
Rating: 1 out of 5
Absolute disaster!!! Poor customer service, I would absolutely advise against it!
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Melanie K.
Rating: 1 out of 5
Shitty!!!! Sevice is the purest crap .... actually zero stars, but does not work
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Sarah Helena R.
Rating: 1 out of 5
Unfortunately, the formula has been changed. Even with the cream, the soap dries out my face too much. Too bad, because it was simply great with the old formula.
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Christa C.
Rating: 1 out of 5
They deliver opened products. The handling of the complaint ,VERY BAD. Never order again!!!!
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William M.
Rating: 3 out of 5
The product arrived and was as expected. However, the entire exchange of information after the order was only in French, so I couldn't understand anything without an additional translator. If the ordering process works in German or English, it would also make sense to send further emails in these languages.
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Elfi N.
Rating: 1 out of 5
Order bad.
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Julia K.
Rating: 1 out of 5
I would never order again! Customer service is so miserable I waited 11 weeks for my refund. I had to write 10 emails and still got no answer. Never again
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Rebecca A.
Rating: 1 out of 5
Two times in a row no parcel received and ended up with something else in the parcel than ordered. The service did not help and the costs for reshipping to the address had to be paid by the customer when ordering again.
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Sina S.
Rating: 1 out of 5
I never received my order.
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Gina B.
Rating: 1 out of 5
Unfortunately, it did more harm to my skin than good. I thought an initial aggravation was normal but after 3 weeks I had severe acne from the soap although I had no problems with it before. Unfortunately, money was wasted
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Alina L.
Rating: 1 out of 5
No stars earned. No tracking number communicated, then I should pay the shipping again because it was at the dpd store for 10 days, but I didn't know when it would arrive there... only French websites indicated on request. Bad bad bad!!! Bad service. I will never order there again
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Julia O.
Rating: 1 out of 5
The customer service is outrageous, I had to wait over a month for my package and then had to pick it up myself. Never again
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Morgane L.
Rating: 3 out of 5
following a purchase from 12/01/2024
parcel received very quickly, excellent product
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Flo B.
Rating: 1 out of 5
following a purchase from 13/01/2024
No delivery to the specified address
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Kim L.
Rating: 3 out of 5
following a purchase from 08/01/2024
The lids of the Creme Sans Huile bottles cannot be closed properly on any flat surface. They keep going up so that the lid only sits on top each time. This is particularly inconvenient when you are out and about and have the cream in your bag, as the lid then falls off every time and the bottle lies open in the bag. However, the product itself is highly recommended.
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Lea B.
Rating: 1 out of 5
Smells good and also gets nice and foamy. No better result. Unfortunately very expensive.
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Daniela K.
Rating: 1 out of 5
Super great skin results, glad to have discovered the Secret range
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Julia R.
Rating: 1 out of 5
Unfortunately I can't tolerate it. I have allergy pimples every time after using it.
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Océane G.
Rating: 3 out of 5
following a purchase from 05/01/2024
Too bad there's no support for putting soap on it ... it stings the eyes ... there's better goat's milk soap.
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Severine B.
Rating: 1 out of 5
following a purchase from 19/12/2023
We paid for 2 soaps and only received 1
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Yona P.
Rating: 1 out of 5
following a purchase from 18/12/2023
I never received my parcel...
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Nadege H.
Rating: 1 out of 5
following a purchase from 17/12/2023
Very disappointed soap break soap box is cracked
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Nathalie A.
Rating: 1 out of 5
following a purchase from 17/12/2023
I filed a complaint but no news from the site because one of the products arrived half emptied in the packaging.
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Ludivine P.
Rating: 3 out of 5
following a purchase from 17/12/2023
I find that the storage boxes for the teint précieux soap are not at all practical. I'm disappointed, I expected better.
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Samira B.
Rating: 1 out of 5
following a purchase from 17/12/2023
I took the whole range. Very drying on the skin... including the cream... I expected better.
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Marianne A.
Rating: 1 out of 5
following a purchase from 14/12/2023
I was missing 3products for my delivery I had to call to take pictures and wait for the rest of my order.
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Milla B.
Rating: 1 out of 5
following a purchase from 14/12/2023
I'm still waiting for my parcel
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Paulina O.
Rating: 3 out of 5
following a purchase from 14/12/2023
I didn't receive the whole package, one of the creams was forgotten and I only received it once instead of twice.
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pierre J.
Rating: 1 out of 5
following a purchase from 14/12/2023
Package not received
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Camille M.
Rating: 3 out of 5
following a purchase from 13/12/2023
Disappointed with the format of the products ... I would have liked to have the small brush or the box for the soap ...
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Patrice B.
Rating: 1 out of 5
following a purchase from 13/12/2023
Not so good
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Fabienne D.
Rating: 1 out of 5
following a purchase from 13/12/2023
Super beautiful hair care set
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Lola P.
Rating: 1 out of 5
following a purchase from 12/12/2023
The product burns when I apply it, + I don't like the smell, I'm disappointed.
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Virginie T.
Rating: 1 out of 5
following a purchase from 11/12/2023
I have not received my parcel
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Kawtar F.
Rating: 1 out of 5
following a purchase from 25/11/2023
I have not received my order... 293563264 Here is my order number
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Abello E.
Rating: 1 out of 5
following a purchase from 09/12/2023
I didn't receive the whole order, it's missing a soap and a kit, total 72 euros!
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