Customer reviews of Pinup Secret

Hello, Since 2023 the brand has changed the composition of its goat's milk soap, which I find really disappointing given its effectiveness before that date.

The cream had its tablet broken, so it was open! I was very disappointed, but I kept it anyway, disappointed at the lack of attention. Feedback from a customer who tested it? not you, the product is brand new and therefore never opened, otherwise it would be sent as a sample, wouldn't it? The parcel delivered by shop to shop arrived 20km from my home, the relay was not respected.

I've been feeling like my skin is all dry for a few days now and it's starting to get cold too.

My order is missing one product, no news from the brand!

I had my order delivered to a relay point. I received a text message on 06.10 to pick it up. Being away for the weekend, I couldn't make it. When I went to pick it up on 14.10 it was gone. And the owners of your relay point were very unpleasant.

I have not received the parcel

A product is missing. On the same day I received it, I sent an e-mail with a photo of the contents. A few days later I received an e-mail asking me to send a photo of the contents, which I had already done, and photos of the package and label. I replied to this e-mail with the fifferent photos requested. Since then I've had no news... not even about receiving the photos... So for the moment I'm not very happy... I'm still waiting for Monday, hoping that.... Not to mention that I don't find my skin extraordinary since I've been using the products, so I'm thinking first and last order. I find my complexion dull. I'm going back to my old routine which suited me much better.

No star I didn't receive my order and it was returned and I don't know why because my address was on it. I have my invoice

Top products. However, I received an open mask and my cream does not close... and no response from customer service for 10 days...

The products are good but the kit is missing. We have made a complaint but nothing so far.

I have not received my order

Disappointed ... classic soap so even more disappointed

My package left I have them complete arrive missing 2 item open carton and it's up to me to make a claim to the post office which will be put without action but I paid my 3 article

Good, but it stings the skin

Ordered on September 27, it's now October 13, and I still haven't received my parcel, nor has customer service contacted me.

Good product. But too bad 1 product out of 3 was forgotten, I had to wait for it to be sent to me 1 week later.

Fast delivery but ineffective product soap that gives pimples and cream that doesn't even moisturize! Disappointed

I'm very happy with your product and I recommend that people around me use it too, but I'm not happy with the delivery because every time your delivery service doesn't ring (dpd) and I have to go somewhere to pick up the product.

Didn't receive the product ordered but parcel sent quickly and very well packaged.

To keep trying but for the moment I'm not wouhahou

I hated it, it didn't change a thing

Received in German but must mail made without reply 🥴

I never received my order because the people who dealt with it did not check my change of address email which I had sent just a few minutes after my order (5 minutes after).

Product broken and opened on receipt.

The products don't work at all, I feel itching and tingling every time I use the precious cream and oil-free cream.

Null

Crème tounée

Good product but still expensive

disappointed product without protection yellowed and smells very bad call customer service who offered to buy a product at 50 percent a joke, site to flee

I'm not satisfied because on the site I paid over 30€ and the next day I went to the local pharmacy and to my great surprise they were selling your products for half the price (15€ for your soap instead of 32 on your site).

Error when receiving the parcel, wrong items received. The after-sales service asks for the items to be returned so that they can be sent to another person. The hygiene is more than regrettable and not worthy of a cosmetics brand.

My order was incomplete

Very satisfied

Hello, I'm disappointed by my purchase. My daughter, who has mild acne until now, has been using the soap for a week and it's been a disaster. She has many more pimples than usual, and they are inflammatory pimples. Her face is unrecognizable. I don't understand why this soap is supposed to reduce pimples. I don't recommend it at all.

I didn't have time to look for my parcel.

I ordered 2 items and only received one. I'm still waiting for a response from customer service... I'm usually satisfied...

I have not received my order in full and have been waiting for the return for over a week.

This week I ordered the face soap that I've been paying for for 1 year, unfortunately I've noticed that the quality is different from other times. It breaks by itself, not solid at all. I don't know what it could be due to!

I never received the package

I placed an order and never received my package. I received an email to say it was in my mailbox, but nothing was inside...