Pinup Secret consistently delivers products that customers rely on for daily routines, with goat milk soap and oil-free cream highlighted as foundational items that brighten skin, reduce imperfections, and support a smoother, non-greasy texture. Customers praise fast, reliable delivery, well-packaged orders, and repeat purchases over years, underscoring trust in the brand and ongoing satisfaction. Positive experiences also emphasize visible skincare improvements, including fewer pimples, brighter complexions, and a refreshed look, along with enthusiastic recommendations and long-term loyalty.
My parcel was returned after 7 days, and I didn't get an alert before 24 hours, and I didn't like the fact that your after-sales service told me to pay the return costs again. And normally, parcels are returned after 14 days, so that's it! Have a nice day!
Translated reviews
C
Carole S.
Rating: 1 out of 5
following a purchase from 25/06/2023
bonjour je ne suis pas satisfait, ca je n'ai reçu mon colis ???? cdt
Translated reviews
L
Laureen S.
Rating: 1 out of 5
following a purchase from 23/06/2023
I never received my parcel and was not reimbursed.
Translated reviews
A
Aurélie B.
Rating: 1 out of 5
following a purchase from 23/06/2023
I'm very disappointed by the price because even on special offer, I found identical products on average €8-10 less... I think it's a shame and gives a bad image.
Translated reviews
A
Anouk P.
Rating: 1 out of 5
following a purchase from 23/06/2023
A very aggressive product for my skin, which became dry after two days, accompanied by small pimples.
Translated reviews
H
Hajar G.
Rating: 1 out of 5
following a purchase from 22/06/2023
I've been using pin up products for 2 weeks now and I haven't seen any results or changes.
Translated reviews
H
Hind B.
Rating: 1 out of 5
following a purchase from 22/06/2023
M'a fait plein de boutons soap contains coconut oil, which is Comé do, gênes
Translated reviews
M
Morgane M.
Rating: 1 out of 5
following a purchase from 21/06/2023
Order not received
Translated reviews
L
Laurine L.
Rating: 1 out of 5
following a purchase from 20/06/2023
I have not received my parcel at home. It was delivered to 7890 Ellezelles at a relay point and I strongly object to travelling the miles to collect it. The delivery should have been made to 7911 BUISSENAL, Saule Pendu, 6. Thank you for making the necessary arrangements.
Translated reviews
J
Joanne L.
Rating: 1 out of 5
following a purchase from 20/06/2023
Unfortunately, I did not have the opportunity to collect my parcel. It has been returned. Can you send it back to me? If not, will I be reimbursed quickly so that I can place another order?
Translated reviews
S
Stéphanie G.
Rating: 1 out of 5
following a purchase from 19/06/2023
Disappointed with customer service, I've been buying from them for a few years now, and on my last order I contacted them about a problem with the pump on my cream, which made it unusable. The response from customer service was "there's nothing we can do". They're always busy to sell, but after that, at the price of their products, the least they can do is respect their customers.
Translated reviews
M
Mohamed S.
Rating: 1 out of 5
following a purchase from 19/06/2023
The product dries out my skin enormously and therefore inevitably creates excess sebum. This excess of sebum causes me a lot of pimples and blackheads. Maybe that's why I didn't buy your oil-free cream, but I don't think so because my skin is not comedogenic.
Translated reviews
A
Axel L.
Rating: 1 out of 5
following a purchase from 19/06/2023
I still haven't received my order and you don't answer me when I ask you where my order number 192821 is.
Translated reviews
L
Laëtitia B.
Rating: 1 out of 5
following a purchase from 20/06/2023
Delivery too expensive
Translated reviews
S
Sarra M.
Rating: 1 out of 5
following a purchase from 16/06/2023
I'm not satisfied
Translated reviews
M
Manon F.
Rating: 3 out of 5
following a purchase from 17/06/2023
Received in poor condition Torn cardboard box in letter box Torn precious cream box
Translated reviews
M
Margaux M.
Rating: 1 out of 5
following a purchase from 17/06/2023
I didn't receive the right product, after complaining I never heard back!
Translated reviews
C
Céline D.
Rating: 1 out of 5
following a purchase from 13/06/2023
Very disappointed with customer service. After 15 days of waiting, still no parcel and no solution or commercial gesture from Pin Up Secret. Package still waiting...
Translated reviews
C
Clara B.
Rating: 1 out of 5
following a purchase from 14/06/2023
The brand made a mistake with the box, but I really need the products, and I must either pay for the missing product or send my box back, but I really need the products for my acne, I only ask for repairs, and that they send me the missing product.
Translated reviews
C
Christine E.
Rating: 1 out of 5
following a purchase from 09/06/2023
Ordered two jars and received only one with a torn protective lid, so it was opened. Announced parcel and nothing at the Chronopost post office.
Translated reviews
C
Caroline B.
Rating: 1 out of 5
following a purchase from 10/06/2023
Unfortunately I have even more acne and dry skin.
Translated reviews
A
Aude F.
Rating: 1 out of 5
following a purchase from 07/06/2023
Disappointed to receive the soap in a cardboard box with no soap holder as shown on the networks.
Translated reviews
M
Mandy H.
Rating: 1 out of 5
following a purchase from 06/06/2023
Voleurs , one wonders if it really exists mdr
Translated reviews
L
Laëtitia D.
Rating: 1 out of 5
following a purchase from 07/06/2023
Perfect and a big change
Translated reviews
H
Hannah M.
Rating: 1 out of 5
following a purchase from 23/05/2023
The parcel took too long and now I'm not in France.
Translated reviews
L
Leslie G.
Rating: 1 out of 5
following a purchase from 02/06/2023
Disappointed, a product was missing from my parcel ...
Translated reviews
F
Fatima K.
Rating: 3 out of 5
following a purchase from 02/06/2023
Satisfied to see in the long term
Translated reviews
S
Sonia D.
Rating: 1 out of 5
following a purchase from 06/06/2023
Only 1 product received in my parcel instead of 2! I'm awaiting the return of the service.
Translated reviews
F
Faiza S.
Rating: 1 out of 5
following a purchase from 05/06/2023
If I could have put zero stars... on the packaging we see the name of a company in France. Then "Netherlands", but in the end it says "made in IL" = made in Israel. It's deceitful not to put myself forward.
Translated reviews
S
Samantha E.
Rating: 3 out of 5
following a purchase from 05/06/2023
Usually nothing to say but I received my cream without oil the cap that allows to take out the cream is broken 😢
Translated reviews
C
Caroline D.
Rating: 1 out of 5
following a purchase from 05/06/2023
I'm missing 2 products
Translated reviews
C
Chloe T.
Rating: 3 out of 5
following a purchase from 27/05/2023
very long delivery times, often delayed
Translated reviews
M
Menel M.
Rating: 1 out of 5
following a purchase from 03/06/2023
Many pimples have appeared and my skin texture is worse than before using these products.
Translated reviews
M
Menen T.
Rating: 1 out of 5
following a purchase from 03/06/2023
I didn't receive my parcel and I paid a lot.
Translated reviews
S
Stephanie L.
Rating: 1 out of 5
following a purchase from 02/06/2023
Very disappointed I was missing a product, I reported it, they never answered me.
Translated reviews
D
Dalila A.
Rating: 3 out of 5
following a purchase from 01/06/2023
Fine
Translated reviews
A
Annelaure I.
Rating: 1 out of 5
following a purchase from 02/06/2023
It's a shame about the goat's milk soap, which has a really horrible smell. The crème précieuse is great, but the soap is a real zero because of its unbearable scent.
Translated reviews
M
Maud B.
Rating: 3 out of 5
following a purchase from 01/06/2023
Order received on time. But opening the cream and finding what looks like an eyelash or a hair... not so good. After-sales service proposal: either I return the cream, wait some more, and receive another one. Or a 50% discount code. Personally, I threw the cream away, so I didn't really have a choice but to pay again. I don't really get the idea of getting back a cream that's fit for the garbage can .... so I'm not sure I'll be recommending it.
Translated reviews
N
Naomi S.
Rating: 1 out of 5
following a purchase from 31/05/2023
Bcp too long to receive .. and in pharmacy it's cheaper than on the site but otherwise the products are exceptional 👍🏻👍🏻👍🏻
Translated reviews
L
Louise Sabrina F.
Rating: 1 out of 5
following a purchase from 01/06/2023
I have not received my parcel
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Deutsch 