Customer reviews of Pinup Secret

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Hajar G.

Rating: 1 out of 5

Published on 05/07/2023 à 12h12 following a purchase from 22/06/2023

I've been using pin up products for 2 weeks now and I haven't seen any results or changes.

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Hind B.

Rating: 1 out of 5

Published on 05/07/2023 à 10h45 following a purchase from 22/06/2023

M'a fait plein de boutons soap contains coconut oil, which is Comé do, gênes

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Morgane M.

Rating: 1 out of 5

Published on 04/07/2023 à 21h37 following a purchase from 21/06/2023

Order not received

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Laurine L.

Rating: 1 out of 5

Published on 03/07/2023 à 12h01 following a purchase from 20/06/2023

I have not received my parcel at home. It was delivered to 7890 Ellezelles at a relay point and I strongly object to travelling the miles to collect it. The delivery should have been made to 7911 BUISSENAL, Saule Pendu, 6. Thank you for making the necessary arrangements.

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Joanne L.

Rating: 1 out of 5

Published on 03/07/2023 à 10h48 following a purchase from 20/06/2023

Unfortunately, I did not have the opportunity to collect my parcel. It has been returned. Can you send it back to me? If not, will I be reimbursed quickly so that I can place another order?

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Stéphanie G.

Rating: 1 out of 5

Published on 02/07/2023 à 13h22 following a purchase from 19/06/2023

Disappointed with customer service, I've been buying from them for a few years now, and on my last order I contacted them about a problem with the pump on my cream, which made it unusable. The response from customer service was "there's nothing we can do". They're always busy to sell, but after that, at the price of their products, the least they can do is respect their customers.

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Mohamed S.

Rating: 1 out of 5

Published on 02/07/2023 à 12h47 following a purchase from 19/06/2023

The product dries out my skin enormously and therefore inevitably creates excess sebum. This excess of sebum causes me a lot of pimples and blackheads. Maybe that's why I didn't buy your oil-free cream, but I don't think so because my skin is not comedogenic.

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Axel L.

Rating: 1 out of 5

Published on 02/07/2023 à 11h53 following a purchase from 19/06/2023

I still haven't received my order and you don't answer me when I ask you where my order number 192821 is.

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Laëtitia B.

Rating: 1 out of 5

Published on 02/07/2023 à 10h46 following a purchase from 20/06/2023

Delivery too expensive

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Sarra M.

Rating: 1 out of 5

Published on 01/07/2023 à 16h39 following a purchase from 16/06/2023

I'm not satisfied

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Manon F.

Rating: 3 out of 5

Published on 01/07/2023 à 15h00 following a purchase from 17/06/2023

Received in poor condition Torn cardboard box in letter box Torn precious cream box

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Margaux M.

Rating: 1 out of 5

Published on 01/07/2023 à 13h41 following a purchase from 17/06/2023

I didn't receive the right product, after complaining I never heard back!

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Céline D.

Rating: 1 out of 5

Published on 27/06/2023 à 11h24 following a purchase from 13/06/2023

Very disappointed with customer service. After 15 days of waiting, still no parcel and no solution or commercial gesture from Pin Up Secret. Package still waiting...

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Clara B.

Rating: 1 out of 5

Published on 26/06/2023 à 17h42 following a purchase from 14/06/2023

The brand made a mistake with the box, but I really need the products, and I must either pay for the missing product or send my box back, but I really need the products for my acne, I only ask for repairs, and that they send me the missing product.

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Christine E.

Rating: 1 out of 5

Published on 24/06/2023 à 13h28 following a purchase from 09/06/2023

Ordered two jars and received only one with a torn protective lid, so it was opened. Announced parcel and nothing at the Chronopost post office.

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Caroline B.

Rating: 1 out of 5

Published on 24/06/2023 à 11h31 following a purchase from 10/06/2023

Unfortunately I have even more acne and dry skin.

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Aude F.

Rating: 1 out of 5

Published on 21/06/2023 à 17h03 following a purchase from 07/06/2023

Disappointed to receive the soap in a cardboard box with no soap holder as shown on the networks.

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Mandy H.

Rating: 1 out of 5

Published on 21/06/2023 à 11h19 following a purchase from 06/06/2023

Voleurs , one wonders if it really exists mdr

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Laëtitia D.

Rating: 1 out of 5

Published on 19/06/2023 à 19h27 following a purchase from 07/06/2023

Perfect and a big change

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Hannah M.

Rating: 1 out of 5

Published on 19/06/2023 à 14h05 following a purchase from 23/05/2023

The parcel took too long and now I'm not in France.

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Leslie G.

Rating: 1 out of 5

Published on 19/06/2023 à 06h27 following a purchase from 02/06/2023

Disappointed, a product was missing from my parcel ...

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Fatima K.

Rating: 3 out of 5

Published on 18/06/2023 à 20h22 following a purchase from 02/06/2023

Satisfied to see in the long term

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Sonia D.

Rating: 1 out of 5

Published on 18/06/2023 à 13h24 following a purchase from 06/06/2023

Only 1 product received in my parcel instead of 2! I'm awaiting the return of the service.

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Faiza S.

Rating: 1 out of 5

Published on 18/06/2023 à 12h17 following a purchase from 05/06/2023

If I could have put zero stars... on the packaging we see the name of a company in France. Then "Netherlands", but in the end it says "made in IL" = made in Israel. It's deceitful not to put myself forward.

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Samantha E.

Rating: 3 out of 5

Published on 18/06/2023 à 12h00 following a purchase from 05/06/2023

Usually nothing to say but I received my cream without oil the cap that allows to take out the cream is broken 😢

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Caroline D.

Rating: 1 out of 5

Published on 18/06/2023 à 10h40 following a purchase from 05/06/2023

I'm missing 2 products

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Chloe T.

Rating: 3 out of 5

Published on 18/06/2023 à 10h37 following a purchase from 27/05/2023

very long delivery times, often delayed

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Menel M.

Rating: 1 out of 5

Published on 17/06/2023 à 16h34 following a purchase from 03/06/2023

Many pimples have appeared and my skin texture is worse than before using these products.

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Menen T.

Rating: 1 out of 5

Published on 17/06/2023 à 16h21 following a purchase from 03/06/2023

I didn't receive my parcel and I paid a lot.

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Stephanie L.

Rating: 1 out of 5

Published on 17/06/2023 à 14h33 following a purchase from 02/06/2023

Very disappointed I was missing a product, I reported it, they never answered me.

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Dalila A.

Rating: 3 out of 5

Published on 16/06/2023 à 08h20 following a purchase from 01/06/2023

Fine

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Annelaure I.

Rating: 1 out of 5

Published on 14/06/2023 à 20h50 following a purchase from 02/06/2023

It's a shame about the goat's milk soap, which has a really horrible smell. The crème précieuse is great, but the soap is a real zero because of its unbearable scent.

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Maud B.

Rating: 3 out of 5

Published on 14/06/2023 à 15h49 following a purchase from 01/06/2023

Order received on time. But opening the cream and finding what looks like an eyelash or a hair... not so good. After-sales service proposal: either I return the cream, wait some more, and receive another one. Or a 50% discount code. Personally, I threw the cream away, so I didn't really have a choice but to pay again. I don't really get the idea of getting back a cream that's fit for the garbage can .... so I'm not sure I'll be recommending it.

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Naomi S.

Rating: 1 out of 5

Published on 14/06/2023 à 12h54 following a purchase from 31/05/2023

Bcp too long to receive .. and in pharmacy it's cheaper than on the site but otherwise the products are exceptional 👍🏻👍🏻👍🏻

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Louise Sabrina F.

Rating: 1 out of 5

Published on 13/06/2023 à 22h24 following a purchase from 01/06/2023

I have not received my parcel

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Laeticia C.

Rating: 1 out of 5

Published on 13/06/2023 à 15h49 following a purchase from 01/06/2023

I never received my order.

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Yasmina B.

Rating: 1 out of 5

Published on 13/06/2023 à 08h55 following a purchase from 30/05/2023

Not only did I receive the wrong information about the delivery of my parcel, but it was also incomplete, with one product missing. I asked again but still no answer.

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Camille P.

Rating: 1 out of 5

Published on 11/06/2023 à 17h00 following a purchase from 27/05/2023

Quality products but products delivered 20 km from destination....

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Adel M.

Rating: 1 out of 5

Published on 11/06/2023 à 14h34 following a purchase from 28/05/2023

I did not receive my order. Poor delivery service

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Laetitia V.

Rating: 3 out of 5

Published on 11/06/2023 à 13h43 following a purchase from 30/05/2023

I would have liked to have samples.

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