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T
Rating: 1 out of 5
The goods never arrived. Was dropped off at the DPD Pickup Store. When I wanted to pick up the goods there, they were not there.
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 337 published reviews
Summary of reviews
The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
Reviews 1 and 3 stars
Reset filtersS
Rating: 1 out of 5
I did not receive any delivery
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N
Rating: 1 out of 5
I am still waiting for the delivery
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D
Rating: 3 out of 5
Shipping with DPD is difficult, as a pickup from the external carrier was hardly possible. The carrier has a note on his door where he has adjusted the opening hours. They are reduced to a minimum, so there is hardly a chance to pick up your package.
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S
Rating: 1 out of 5
Unfortunately, my package could not be found in the DPD shop and was returned. Very unfortunate.
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A
Rating: 1 out of 5
I have not received my order
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N
Rating: 1 out of 5
Order not received by today
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L
Rating: 1 out of 5
I have not received my package yet and also no new information about the package or money.
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K
Rating: 1 out of 5
The order has not arrived!
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H
Rating: 1 out of 5
Never received! Fraud!!!!
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H
Rating: 3 out of 5
Unfortunately, I accidentally ordered an item that I had only looked at before. I wanted the other 2 items.
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S
Rating: 1 out of 5
Delivery was not made by DPD, goods are missing
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A
Rating: 1 out of 5
Goods never received
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K
Rating: 1 out of 5
I still have not received my order confirmation (this is a Christmas gift!!)
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R
Rating: 1 out of 5
Unfortunately, no package arrived...after 16 days...no information either...one has to investigate oneself. I've already heard from several that there are always problems with shipping and that customer service does not care. I want my money back as soon as possible.
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J
Rating: 1 out of 5
The package was not delivered to me, supposedly because I was not home, so it was sent back. Until now, I have not received a new delivery or a refund, which I find very unfortunate.
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Y
Rating: 1 out of 5
The delivery service is a disaster!!! You should hire another company as soon as possible. I am certainly not the only one complaining about this. However, I am very satisfied with the products. It's a shame that the delivery damages that.
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H
Rating: 1 out of 5
Today I received a bill from Swiss customs and I had to pay an additional 21.20 CHF. There was no indication of this on the Pinup Secret website.
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A
Rating: 3 out of 5
The packaging looks significantly larger. This leads to a bit of disappointment due to a very small product quantity. However, I can't say yet how efficient and long-lasting the product is.
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R
Rating: 3 out of 5
Not suitable for very dry skin - does not moisturize sufficiently and long-lasting! Quite good
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M
Rating: 1 out of 5
The package has not arrived until today. I have been waiting for two weeks...
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V
Rating: 1 out of 5
I still haven't received my brush
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C
Rating: 3 out of 5
Hello, Very satisfied with the products! Very good quality! However, the delivery was made to a different pickup point than the one chosen... without explaining why...
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D
Rating: 1 out of 5
I sent an email 3 days ago that I cannot tolerate the soap I ordered ... no feedback until now
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P
Rating: 3 out of 5
The pump of the oil-free moisturizing cream does not work
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A
Rating: 1 out of 5
The products are well compliant, even if some textures have changed a bit, they remain just as effective! However, I have a problem with the oil-free cream: it does not flow when I press the cap designed for that purpose. After contacting customer service, I was told that it was 'normal', that I had to press for 2 to 3 minutes or run it under water for that long each time I use it. Honestly, I don't know who has the time to do that morning and night, but that's not me! Products: OK. Customer service: catastrophic, impossible to communicate with them. Too bad, I will not recommend anymore even though I have been a customer since 2020
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E
Rating: 1 out of 5
Stolen or lost package and zero solution from customer service. Thieves. Move along, brand to avoid.
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V
Rating: 1 out of 5
The goods have not arrived! The DPD compartment was empty, I have already reported this and received no information!
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E
Rating: 1 out of 5
Very disappointed my order is not complete and on top of that no refund and they don't want to know anything for them the order was sent complete my ass yes
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C
Rating: 1 out of 5
Wrong order
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K
Rating: 1 out of 5
Unfortunately, I can't stand it at all. I get painful X-rays.
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J
Rating: 1 out of 5
To tell you the truth, I wanted to change my hair routine, I treated myself to the hair set with all the products and I am extremely disappointed. It broke my hair and dried it out. By the end of the complete routine with the products, my hair is all straw-like and dry. Never again.
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C
Rating: 1 out of 5
order not received
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C
Rating: 1 out of 5
Bottle has leaked - no response to my email so far.
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D
Rating: 1 out of 5
I did not receive my paid order. I paid without having received my order.
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C
Rating: 1 out of 5
Very bad experience!
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J
Rating: 1 out of 5
Terrible customer service. I contacted them over a month ago and I have never received a response regarding my billing issue. I find that deplorable.
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C
Rating: 3 out of 5
The Eden Garden mist contains phenoxyethanol; too bad because the mist really gives a feeling of freshness after application. The goat milk soap should be used with caution for sensitive skin, not every day. The oil-free cream is greasy upon application, its texture lacks lightness. Otherwise, the packaging is pretty.
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I
Rating: 1 out of 5
Bad article, and still no response to my return!
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C
Rating: 1 out of 5
The shipment has not arrived until today.
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