Customer reviews of Pinup Secret

I still haven't received my brush

Hello, Very satisfied with the products! Very good quality! However, the delivery was made to a different pickup point than the one chosen... without explaining why...

I sent an email 3 days ago that I cannot tolerate the soap I ordered ... no feedback until now

The pump of the oil-free moisturizing cream does not work

The products are well compliant, even if some textures have changed a bit, they remain just as effective! However, I have a problem with the oil-free cream: it does not flow when I press the cap designed for that purpose. After contacting customer service, I was told that it was 'normal', that I had to press for 2 to 3 minutes or run it under water for that long each time I use it. Honestly, I don't know who has the time to do that morning and night, but that's not me! Products: OK. Customer service: catastrophic, impossible to communicate with them. Too bad, I will not recommend anymore even though I have been a customer since 2020

Stolen or lost package and zero solution from customer service. Thieves. Move along, brand to avoid.

The goods have not arrived! The DPD compartment was empty, I have already reported this and received no information!

Very disappointed my order is not complete and on top of that no refund and they don't want to know anything for them the order was sent complete my ass yes

Wrong order

Unfortunately, I can't stand it at all. I get painful X-rays.

To tell you the truth, I wanted to change my hair routine, I treated myself to the hair set with all the products and I am extremely disappointed. It broke my hair and dried it out. By the end of the complete routine with the products, my hair is all straw-like and dry. Never again.

order not received

Bottle has leaked - no response to my email so far.

I did not receive my paid order. I paid without having received my order.

Very bad experience!

Terrible customer service. I contacted them over a month ago and I have never received a response regarding my billing issue. I find that deplorable.

The Eden Garden mist contains phenoxyethanol; too bad because the mist really gives a feeling of freshness after application. The goat milk soap should be used with caution for sensitive skin, not every day. The oil-free cream is greasy upon application, its texture lacks lightness. Otherwise, the packaging is pretty.

Bad article, and still no response to my return!

The shipment has not arrived until today.

I think it's not suitable for the issue of hormonal acne, the soap is still great but I tried the creams and scrub, I'm not a fan

No change, my creams are not effective, expensive for what it is, I will not order again

The shipment has not arrived.

I would have given more but I'm a bit disappointed, I received my order but with my promo code I was supposed to get a free product which I did not receive in my package, so a bit disappointed

Package never arrived

I had to pay additional customs fees.

unfortunately the pump bottle of my ordered cream sans oil does not work, which is very inconvenient.

Burnt and very red skin. Very disappointed with my purchase

DPD is simply not a good transport company. I still haven't received my goods.

My package was returned to the shop because it could not be delivered at the parcel shop.

Before using your products, my skin was in very good condition, without acne or redness. I have combination skin, only prone to a few discreet comedones on the sides of the nose and the chin, without particular dryness or irritation. During the first use of the "Precious Complexion" soap, which I left on for about a minute, I immediately felt tingling. I then applied the "Glow Booster Secret" soap (with turmeric) for about two minutes, before gently rinsing with water. Shortly after, I noticed significant redness and burning on my face, comparable to a sunburn, as well as a small scratch on my left cheek that bled slightly. These symptoms persisted for several days despite the application of Dexeryl cream to soothe the skin.

Not satisfactory.

Products like goat milk soap in 70g are never in stock, I had to pay more for the 120g and yet waited more than 1 month

One product out of 2 had a defect I can't use the cream properly, the pump doesn't work ...

1 soap missing! 38 euros 1 soap is expensive

I have never received my package

The article is great, but the processing of the order process is not good. The home address is simply not taken over despite being provided.

I ordered the turmeric soap for the first time, zero results, really disappointed

the products burned my skin

I was delivered to a pickup point that I did not select, 30 minutes from my home, which is a 1-hour round trip by car. No explanation or compensation offered, I will not order from you again.

A well-known influencer who works with Pinup Secret confirmed that the order would be duplicated but I only received one package!!