Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 655 published reviews
5 65,8k 81% 4 9 503 12% 3 2 459 3% 2 1 306 2% 1 2 613 3%

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

Reviews 1 and 3 stars

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L
Leslie S.
Rating: 1 out of 5
following a purchase from 31/07/2022
Very disappointed with the delivery.
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Lylia M.
Rating: 1 out of 5
following a purchase from 03/07/2022
horrible after sales service
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Judith B.
Rating: 3 out of 5
following a purchase from 27/07/2022
I use mainly the soap which I find very good. On the other hand I think that pin UP secret did not understand the principle to reduce its waste we pass from a simple plastic film to a plastic film plus cardboard and that for all the products
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Anne G.
Rating: 1 out of 5
following a purchase from 27/07/2022
Order received with a missing product!!! No response from customer service
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Emilie V.
Rating: 3 out of 5
following a purchase from 23/07/2022
Invoiced 4.99 euros to receive my comma in 48-72h but received in 5 days! Disappointed with the delay compared to the price
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Elodie L.
Rating: 1 out of 5
following a purchase from 23/07/2022
I ordered on purpose at the time of the free travel kit (for future business trips) but I did not receive the travel kit in my package. Disappointed.
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Emilie J.
Rating: 3 out of 5
following a purchase from 19/07/2022
The products for the moment I am testing them but the delivery I always put my home but on the package there is the address of the post office of my city, I live at the post office me?
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Aurélie R.
Rating: 1 out of 5
following a purchase from 18/07/2022
Package arrived quickly but product was damaged, had to throw away an item I paid for and now I'm being asked to return it even though I got rid of it! There was some everywhere. I even sent pictures as proof and they don't send it... disappointed
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Margaux S.
Rating: 1 out of 5
following a purchase from 20/07/2022
Package never received
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Kady D.
Rating: 1 out of 5
following a purchase from 20/07/2022
The soap arrived in a box all torn and so the soap was also damaged yet this is not the first time I order
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Nadia B.
Rating: 1 out of 5
following a purchase from 19/07/2022
The pump does not work! Impossible to get the cream and we say that we can't do anything! The price where that costs I do not understand why the pump is not of minimum quality so that it functions correctly so that the cream which is very thick goes up !!!! I am quite surprised by the soap that does not make any gesture. I just have to throw the cream in the garbage
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Sandrine R.
Rating: 3 out of 5
following a purchase from 19/07/2022
one of the products to leak during transport. damage
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Clémence R.
Rating: 1 out of 5
following a purchase from 16/07/2022
Incorrect content when ordering
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Alina C.
Rating: 1 out of 5
following a purchase from 08/07/2022
I bought the goat milk soap and I am disappointed! The next day, my skin is very, very oily, and shiny like never before, even though I have combination skin that tends to be dry.
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Marie L.
Rating: 3 out of 5
following a purchase from 13/07/2022
Missing item and no response from the service, so I was disappointed with the service.
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Hoslane T.
Rating: 1 out of 5
following a purchase from 14/07/2022
I give no note because the package I ordered did not correspond to the package ordered, the problem has still not been resolved, I am very disappointed, too bad because the quality of some problems are top!
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Kristina K.
Rating: 1 out of 5
following a purchase from 12/07/2022
full of buttons
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Emeline L.
Rating: 1 out of 5
following a purchase from 05/07/2022
I had ordered the goat milk soap, the face cream and the foot care and I did not receive the foot care! Despite numerous complaints I have neither the care nor a refund I am very disappointed in Pin Up Secret it's theft!
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Zaineb K.
Rating: 3 out of 5
following a purchase from 12/07/2022
Delivery in a few days very fast, well packaged. Too bad the box of the soap is in cardboard because it was a good idea but it will get damaged too much and it will end up in the trash. Can't wait to see the famous results of this soap + precious cream combo.
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Morgane F.
Rating: 1 out of 5
following a purchase from 13/07/2022
This soap is a big scam financially and for the skin I dare not even talk about damage it made me bring out all my buttons I had not much there I have more than wind false advertising
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Hinda O.
Rating: 1 out of 5
following a purchase from 12/07/2022
It does not fulfill its promises no change for me. Disappointed. I even feel that it has accentuated my small pimples. For my part I do not recommend
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Elodie D.
Rating: 1 out of 5
following a purchase from 13/07/2022
Very disappointed package in very very bad condition and traces as if the creams had run...so back to sender hoping they send me back a package in good condition this time!
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Sabrina P.
Rating: 3 out of 5
following a purchase from 09/07/2022
Very satisfied with the soap that I have already recommended twice. However I wanted to test the oil free face cream and I was very disappointed to see that its composition on Yuka was rated 8/100, which is bad! The ingredients that compose it are not good for your health! I'm disappointed because the soap is super excellent!
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Marie Claude P.
Rating: 3 out of 5
following a purchase from 11/07/2022
Delivery to my home not respected
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Manon C.
Rating: 1 out of 5
following a purchase from 10/07/2022
1 missing product at the reception of my package, and not even a commercial gesture from pinup when sending the missing product
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Augustine G.
Rating: 3 out of 5
following a purchase from 08/07/2022
I paid for an express delivery in 2 days I received it after 6 days, product that aggresses the skin side of the lips all dry with cut ... cream that burns, apart from its effective against small buttons
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Karine G.
Rating: 3 out of 5
following a purchase from 07/07/2022
Hello, your products are good but expensive and moreover it always misses a product in the orders thus marre, and never refunded, never the product sent back in short not cool...
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Soraya F.
Rating: 3 out of 5
following a purchase from 04/07/2022
I have not yet used the products
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Valérie D.
Rating: 3 out of 5
following a purchase from 03/07/2022
Fast delivery
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Carole P.
Rating: 3 out of 5
following a purchase from 29/06/2022
The smell of the soap is a horror. I'm waiting to see if it lives up to its promise in terms of results.
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Sendra R.
Rating: 1 out of 5
following a purchase from 30/06/2022
Very disappointed for a 1st order. Error on 2 ordered products. I had to call back several times for the solution and I still haven't received the missing products from my 1st delivery.
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Noémie C.
Rating: 3 out of 5
following a purchase from 29/06/2022
Very satisfactory products, too bad that the price of the sales are not more advantageous than usually with some discounts. It would be wise to create the box (oil-free cream + precious cream + soap) ...
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Nataly B.
Rating: 3 out of 5
following a purchase from 29/06/2022
I ordered the Doux exfolian and I find that the opening is not practical and the cream too oily.
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Maribel O.
Rating: 3 out of 5
following a purchase from 29/06/2022
+ Fast delivery - high customs fees
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Vanessa P.
Rating: 1 out of 5
following a purchase from 23/06/2022
A catastrophe! Pimples all over my face after using soap and creams... Dryness from another world after cleaning the face with soap. Never again!
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Mathilde D.
Rating: 1 out of 5
following a purchase from 27/06/2022
I am very disappointed. The soap burns my skin, and after the end of the day my skin became very dry. I felt tightness on my skin. I stopped using it after a week and since then I have had more pimples than when I started. Very disappointed, I think there should be a compensation
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Lilia B.
Rating: 3 out of 5
following a purchase from 28/06/2022
Super fast delivery Thank you
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Celia M.
Rating: 1 out of 5
following a purchase from 28/06/2022
Still not received!
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Fanny H.
Rating: 1 out of 5
following a purchase from 28/06/2022
Package never delivered
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Allison D.
Rating: 3 out of 5
following a purchase from 27/06/2022
I took the complete set! So all the products of the face range. I am mixed... despite this complete routine, my blackheads and blemishes do not improve. So maybe I won't recommend it.
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