Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 344 published reviews
5 65,5k 81% 4 9 496 12% 3 2 455 3% 2 1 302 2% 1 2 599 3%

Summary of reviews

The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.

Reviews 1 and 3 stars

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Aurélie B.
Rating: 3 out of 5
following a purchase from 01/11/2021
For the moment 15 days of use and no change on the skin
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Samantha T.
Rating: 3 out of 5
following a purchase from 28/10/2021
Disappointed that the cap of my cream arrived broken despite being wrapped in bubble wrap. It must have been like that from the start of the company, too bad.
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NAOMI F.
Rating: 1 out of 5
following a purchase from 29/10/2021
Ultra drying soap irritating I had more pimples/dry patches than new acne pimples and god knows I don't have fragile skin. 26€ in the trash! Disappointing! I'm sorry, I don't like to put negative comments in general, but this one seemed necessary
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Joel Patrick I.
Rating: 1 out of 5
following a purchase from 28/10/2021
It's been over a week since I ordered and so far I haven't received my order and I'm not getting any updates on the delivery status. I am very disappointed!
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Emilie J.
Rating: 3 out of 5
following a purchase from 29/10/2021
The package I received was not what I ordered. I am still waiting for a refund.
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Laura T.
Rating: 3 out of 5
following a purchase from 27/10/2021
It dries the skin a lot, and even creates burns in some places. So I apply it after a cleanser and I never apply it as a mask
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Lea D.
Rating: 3 out of 5
following a purchase from 27/10/2021
Well
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Sarah B.
Rating: 1 out of 5
following a purchase from 27/10/2021
Catastrophic! I don't recommend it at all! I still haven't received my package after 15 days of ordering. The delivery tracking indicates that the delivery man came but that I was absent. But I was at home at the time indicated, no delivery man showed up, no notice was left in my mailbox. Pinup asks me to pay a second time my shipping costs if I want to receive my package! I am still waiting for a refund for my undelivered order. First disastrous experience. I will not recommend this site again.
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SANDRINE M.
Rating: 1 out of 5
following a purchase from 27/10/2021
Did not receive the products ordered and had a hard time getting the right products
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Chantal P.
Rating: 1 out of 5
following a purchase from 25/10/2021
The oil-free cream contains 3 endocrine disruptors which makes it very harmful.
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Suzy D.
Rating: 1 out of 5
following a purchase from 25/10/2021
The payment was taken from me twice.
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Marianne P.
Rating: 3 out of 5
following a purchase from 25/10/2021
I received an email from UPS asking me to pay additional fees in order to be delivered
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Giuseppina C.
Rating: 1 out of 5
following a purchase from 26/10/2021
I did not receive my order which should have been delivered on 28.10.21 and I am asked to wait until 21 November to receive a replacement package.
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Cristina S.
Rating: 3 out of 5
following a purchase from 25/10/2021
I have been using the products for over a year on my combination skin with few imperfections. The products have improved my skin little but I appreciate their texture and fragrance.
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Massilia M.
Rating: 3 out of 5
following a purchase from 25/10/2021
I find that the soap dries out the skin a bit.
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Nezha M.
Rating: 3 out of 5
following a purchase from 22/10/2021
Good evening, no results yet
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Annie S.
Rating: 3 out of 5
following a purchase from 24/10/2021
Very good
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Myriam M.
Rating: 1 out of 5
following a purchase from 25/10/2021
I'm a very lucky man. I've never had a problem with my hair, but I'm sure it will be fine.
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Emilie V.
Rating: 3 out of 5
following a purchase from 23/10/2021
The mask soap is quite aggressive for my skin, the cream is good but smells very strong. The hand and foot creams are good ;-)
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Sabine Y.
Rating: 1 out of 5
following a purchase from 21/10/2021
Customer service unfavourable advice
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Coquelin N.
Rating: 3 out of 5
following a purchase from 22/10/2021
No difference with other equivalent products
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Tiefaine H.
Rating: 1 out of 5
following a purchase from 20/10/2021
Disappointed the delivery time was not respected and when the package was no message indicating that my package was available
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EMILIE P.
Rating: 1 out of 5
following a purchase from 19/10/2021
I haven't tested the products yet, but the delivery packaging is not great at all!
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Mélissa R.
Rating: 3 out of 5
following a purchase from 18/10/2021
Top products, a little disappointed because I had ordered a box but I only received the products in a box. Too bad for a gift
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Tiffany E.
Rating: 3 out of 5
following a purchase from 17/10/2021
Ordered and received well, but no announcement of customs fees on the site .... And it cost me 26frs anyway!
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Alimatou O.
Rating: 3 out of 5
following a purchase from 15/10/2021
Cleanses the face but does not reduce spots
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Pauline W.
Rating: 1 out of 5
following a purchase from 14/10/2021
I still haven't received my order. First time this has happened I am a little disappointed!
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Camille B.
Rating: 1 out of 5
following a purchase from 14/10/2021
RS
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Elisabeth H.
Rating: 3 out of 5
following a purchase from 13/10/2021
I like the soap because it improves the quality of my skin by refining it. However, I find that I have dry areas around my nose. You really need to moisturize. I also used the oil-free cream but I didn't like it. The gentle scrub is good too.
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Eloïse L.
Rating: 1 out of 5
following a purchase from 04/10/2021
I am used to ordering on pin up secret because the products are top! However my order did not go well at all long account to be debited but my order was not validated so I had to relaunch the customer service several times to end that the problem is settled without having any commercial gesture from them c disappointing.
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Dostert T.
Rating: 3 out of 5
following a purchase from 10/10/2021
The box was damaged and all the creams were upside down in their boxes. When we opened the creams everything was stuck to the plastic between the jar and the lid. It would be nice if there was a small sheet with the instructions for using the products because the boxes are thrown away. Otherwise I am satisfied with the products for the moment, to see after a longer use.
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Stéphanie H.
Rating: 3 out of 5
following a purchase from 08/10/2021
After 2 weeks of use I still don't see any results.
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Celine D.
Rating: 3 out of 5
following a purchase from 08/10/2021
Gives more buttons
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valerianne C.
Rating: 3 out of 5
following a purchase from 07/10/2021
It's a shame to have products whose composition is almost excellent and others that leave something to be desired....
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Fatma A.
Rating: 1 out of 5
following a purchase from 05/10/2021
I scanned the product with Yuka results 0%,!!! I let you imagine my disappointment 😞 I would have preferred not to put any stars!
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Marie D.
Rating: 3 out of 5
following a purchase from 07/10/2021
Just disappointed that a product is missing! Otherwise very satisfied. Very good results. Thank you
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Amandine B.
Rating: 1 out of 5
following a purchase from 19/09/2021
Disappointed with the customer service
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Laura S.
Rating: 3 out of 5
following a purchase from 06/10/2021
I like the product but the last soap I received was yellow in colour
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Valérie H.
Rating: 1 out of 5
following a purchase from 03/10/2021
I am disappointed I received a peel instead of a day cream. I was not offered an exchange but a 50% off coupon code which I am still waiting for
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Laura R.
Rating: 1 out of 5
following a purchase from 02/10/2021
Very poor quality product, dry, irritated skin. I do not recommend it at all!
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