Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 655 published reviews
5 65,8k 81% 4 9 503 12% 3 2 459 3% 2 1 306 2% 1 2 613 3%

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

Reviews 1 and 3 stars

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Emilie P.
Rating: 1 out of 5
following a purchase from 19/10/2021
I haven't tested the products yet, but the delivery packaging is not great at all!
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Mélissa R.
Rating: 3 out of 5
following a purchase from 18/10/2021
Top products, a little disappointed because I had ordered a box but I only received the products in a box. Too bad for a gift
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Tiffany E.
Rating: 3 out of 5
following a purchase from 17/10/2021
Ordered and received well, but no announcement of customs fees on the site .... And it cost me 26frs anyway!
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Alimatou O.
Rating: 3 out of 5
following a purchase from 15/10/2021
Cleanses the face but does not reduce spots
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Pauline W.
Rating: 1 out of 5
following a purchase from 14/10/2021
I still haven't received my order. First time this has happened I am a little disappointed!
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Camille B.
Rating: 1 out of 5
following a purchase from 14/10/2021
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Elisabeth H.
Rating: 3 out of 5
following a purchase from 13/10/2021
I like the soap because it improves the quality of my skin by refining it. However, I find that I have dry areas around my nose. You really need to moisturize. I also used the oil-free cream but I didn't like it. The gentle scrub is good too.
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Eloïse L.
Rating: 1 out of 5
following a purchase from 04/10/2021
I am used to ordering on pin up secret because the products are top! However my order did not go well at all long account to be debited but my order was not validated so I had to relaunch the customer service several times to end that the problem is settled without having any commercial gesture from them c disappointing.
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Dostert T.
Rating: 3 out of 5
following a purchase from 10/10/2021
The box was damaged and all the creams were upside down in their boxes. When we opened the creams everything was stuck to the plastic between the jar and the lid. It would be nice if there was a small sheet with the instructions for using the products because the boxes are thrown away. Otherwise I am satisfied with the products for the moment, to see after a longer use.
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Stéphanie H.
Rating: 3 out of 5
following a purchase from 08/10/2021
After 2 weeks of use I still don't see any results.
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Celine D.
Rating: 3 out of 5
following a purchase from 08/10/2021
Gives more buttons
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Valerianne C.
Rating: 3 out of 5
following a purchase from 07/10/2021
It's a shame to have products whose composition is almost excellent and others that leave something to be desired....
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Fatma A.
Rating: 1 out of 5
following a purchase from 05/10/2021
I scanned the product with Yuka results 0%,!!! I let you imagine my disappointment 😞 I would have preferred not to put any stars!
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Marie D.
Rating: 3 out of 5
following a purchase from 07/10/2021
Just disappointed that a product is missing! Otherwise very satisfied. Very good results. Thank you
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Amandine B.
Rating: 1 out of 5
following a purchase from 19/09/2021
Disappointed with the customer service
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Laura S.
Rating: 3 out of 5
following a purchase from 06/10/2021
I like the product but the last soap I received was yellow in colour
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Valérie H.
Rating: 1 out of 5
following a purchase from 03/10/2021
I am disappointed I received a peel instead of a day cream. I was not offered an exchange but a 50% off coupon code which I am still waiting for
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Laura R.
Rating: 1 out of 5
following a purchase from 02/10/2021
Very poor quality product, dry, irritated skin. I do not recommend it at all!
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Roxane T.
Rating: 1 out of 5
following a purchase from 04/10/2021
Product not received Empty parcel upon receipt
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Nora B.
Rating: 1 out of 5
following a purchase from 24/09/2021
I order the same soap every month and twice the delivery time was delayed because of "a technical problem".
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Éloïse D.
Rating: 3 out of 5
following a purchase from 30/09/2021
I'm happy with the products but I had a bad surprise when I opened my product, the packaging was faulty and my cream fell on the floor, the bottle broke... so I didn't even have time to try it...
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Amandine B.
Rating: 3 out of 5
following a purchase from 27/09/2021
I have ordered several times now and I find the soap different in colour
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Nadia R.
Rating: 3 out of 5
following a purchase from 27/09/2021
Serious good quality
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Malou L.
Rating: 3 out of 5
following a purchase from 28/09/2021
The 2 creams do not moisturize my skin even though I use a lot of them, but I notice a change in my skin. I have no more spots and less pimples.
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Sandrine B.
Rating: 3 out of 5
following a purchase from 27/09/2021
I have been using it since I received it (15 days) and I have more pimples and blemishes than before.
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Joyce A.
Rating: 3 out of 5
following a purchase from 29/09/2021
Good smell upon receiving the product, clear skin upon first use, I recommend ☺️
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Veronique C.
Rating: 3 out of 5
following a purchase from 26/09/2021
Missing products when I received my order. Made an email to report it, very quick response and sent the rest of my order.
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Clarisse G.
Rating: 3 out of 5
following a purchase from 27/09/2021
Delivery a little long
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Annie-Claude M.
Rating: 3 out of 5
following a purchase from 27/09/2021
Great products Delivery conforms to specifications Site to be recommended
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Liza C.
Rating: 3 out of 5
following a purchase from 27/09/2021
After I placed my order I received the precious cream which looks like curd. I sent a picture of the cream and they sent me back a new jar of cream. I just wish I had a gesture for my next order. Because it's not normal to have received a product like that, especially with my skin problems.
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Kaba T.
Rating: 1 out of 5
following a purchase from 25/09/2021
I noticed that when there is 40% off when you order you always receive yellow soaps and they don't have the same smell as usual so I was disappointed. Am I the only one in this case? !!!!!
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Marianne S.
Rating: 1 out of 5
following a purchase from 27/09/2021
too slow delivery
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Nawel K.
Rating: 3 out of 5
following a purchase from 24/09/2021
Very dry skin. Many pimples have matured... is this the normal process?
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Noémie T.
Rating: 1 out of 5
following a purchase from 25/09/2021
No packages received
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Elise C.
Rating: 3 out of 5
following a purchase from 25/09/2021
At the top
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Marion V.
Rating: 1 out of 5
following a purchase from 25/09/2021
Opinion: I have not yet tested the product, but I am not at all satisfied with the time of receipt and tracking.order placed on Friday evening mail on Monday to confirm the shipment then .... nothing!And if I had not re-launched the customer service I wonder if they would have one day entrusted to the Post Office! So very disappointed because in view of the amount of costs for a soap received in a vulgar bubble envelope I find it abused.
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Christelle S.
Rating: 3 out of 5
following a purchase from 26/09/2021
In use, they seem to be good products
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Audrey J.
Rating: 3 out of 5
following a purchase from 27/09/2021
Top soap but it stings, precious cream and oil-free cream make the skin too dry and taut, the daily peeling and gentle scrub satisfying but no more.
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Elodie M.
Rating: 1 out of 5
following a purchase from 25/09/2021
The pump of the cream does not work it is not practical to take the product with a stick. Disappointed for my first purchase.
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Floriane G.
Rating: 1 out of 5
following a purchase from 24/09/2021
I am extremely disappointed by this site which still has not delivered my order.
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