Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 656 published reviews

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

Reviews 1 and 3 stars

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Amandine D.
Rating: 1 out of 5
following a purchase from 25/02/2021
Lost parcel 2 times 15 days of waiting !
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Edwige B.
Rating: 3 out of 5
following a purchase from 23/02/2021
I'm mitigated because my soap arrived broken and crushed. The after-sales service never answered my email, that's why I'm disappointed.
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Pauline D.
Rating: 1 out of 5
following a purchase from 23/02/2021
Misleading ad, no effect on pimples and dries out the skin a lot.
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Maha D.
Rating: 1 out of 5
following a purchase from 23/02/2021
The smell smells bad, I can't stand it, we have to find a solution to improve it.
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Christelle C.
Rating: 3 out of 5
following a purchase from 24/02/2021
I've been using the soap for a week now, I don't like the 5out because it stings my face. To cleanse my skin, it's fine for now. To be seen in time.
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Mohamed E.
Rating: 1 out of 5
following a purchase from 07/02/2021
It doesn't work. It's crap.
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Laura D.
Rating: 1 out of 5
following a purchase from 21/02/2021
As far as I'm concerned, the soap did not have any beneficial effects. Soon after I tested it, my skin was stinging and tight. Dry areas appeared at the bottom of my mouth and the edges of my nose. So there you go, I think this product just isn't for me. Bad experience...
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Sophie L.
Rating: 1 out of 5
following a purchase from 20/01/2021
Causes pimples to appear, burns the skin...
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Sarah C.
Rating: 1 out of 5
following a purchase from 20/02/2021
Very very disappointing... after 1 week of use my face has become very dry, red patches everywhere and the skin is peeling... Really very disappointed with these products... I do not recommend them at all...
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Ines O.
Rating: 1 out of 5
following a purchase from 19/02/2021
My buttons and tracks are still there.
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Clotilde C.
Rating: 3 out of 5
following a purchase from 20/02/2021
Satisfied with the quality of the products. The soap dries out my skin quite a bit but my teenager agrees.
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Celia T.
Rating: 3 out of 5
following a purchase from 15/02/2021
A bottle of skin care was open in my secret pin-up box and leaked everywhere. So I had to wash the box and everything in it and the bottle is no longer full.
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Meryam E.
Rating: 3 out of 5
following a purchase from 04/02/2021
I am rather mitigating because the soap is well textured the smell is great but for me it did not make miracles it did not decrease my pimples, and the big negative point is that the soap is already small after 1 month of use morning and evening so it is good otherwise apart from that it is good.
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Léa J.
Rating: 3 out of 5
following a purchase from 19/02/2021
Top product and delivery
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Aurélie P.
Rating: 3 out of 5
following a purchase from 18/02/2021
I just received the products so I don't have enough perspective on the quality. All in accordance with the visual. Delay in delivery in view of the announced shipping date but very responsive customer service.
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Samia S.
Rating: 3 out of 5
following a purchase from 18/02/2021
The products look good, I haven't seen any improvement yet but I haven't been using it for very long so I'll have to see. The soap is very good, the only drawback is that the gentle exfoliator may be a little too gentle, I don't think it really exfoliates.
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Emeline R.
Rating: 3 out of 5
following a purchase from 17/02/2021
Long delivery: 2 weeks but the package is received in full.
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Alexa F.
Rating: 1 out of 5
following a purchase from 05/02/2021
The jar of peeling cream was broken and spilled in the box...
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Audrey M.
Rating: 1 out of 5
following a purchase from 14/02/2021
Order received 3 weeks after ordering . Disappointed with the products.....
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Rashnada A.
Rating: 3 out of 5
following a purchase from 18/02/2021
Good reception I am not disappointed I recommend
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Estelle C.
Rating: 1 out of 5
following a purchase from 18/02/2021
I didn't get anything
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Christelle C.
Rating: 3 out of 5
following a purchase from 18/02/2021
Perfect, but it's a pity that the delivery time is so long.
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Alexandre M.
Rating: 3 out of 5
following a purchase from 18/02/2021
Very good product but 2 stars less for the delivery time really too long.
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Chanez I.
Rating: 1 out of 5
following a purchase from 15/02/2021
I have not received the product yet but will soon. I will recommend your site to my friends.
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Maxime B.
Rating: 1 out of 5
following a purchase from 18/02/2021
I still haven't received my order for over 2 weeks... no customer service! Wanting to make too many offers and discounts the rest do not follow.
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Miina D.
Rating: 3 out of 5
following a purchase from 15/02/2021
Bo jour, I am not satisfied with my purchase because I am missing my oil free cream that I had ordered off your site is well stipulate that the oil free cream and included and I am not satisfied because I did not get any of that. Can you please send it to me? Sincerely, Miss Diallo.
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Gwenaelle L.
Rating: 3 out of 5
following a purchase from 15/02/2021
Mixed reviews. So far no problems with them but my last order took 2 weeks to be shipped and I find it unacceptable to have to harass customer service to choose a package shipment . The least I can do is to warn customers for example by putting a general message on the home page informing them that there is a delay due to the balance otherwise good product that works.
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Roxanne R.
Rating: 1 out of 5
following a purchase from 18/02/2021
I received the soap in two pieces and customer service didn't want to know!
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Victoire A.
Rating: 1 out of 5
following a purchase from 18/02/2021
Dries out the skin, gives pimples ...
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Coralie B.
Rating: 3 out of 5
following a purchase from 16/02/2021
The order was very long to ship but much less to debit.
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Maeva P.
Rating: 3 out of 5
following a purchase from 17/02/2021
Soap at the top, the other peeling products etc. cleans the skin well...3 stars because my last order did not go well...after more than a week and a half package still not sent, then investigation with the post office colissimo when in the end it was not part of their warehouse....impossible to reach them by phone, paypal claim made and then reply from them by email threatening to remove the claim while my package in relay point still had not arrived ... in short, in the end I received my order but fortunately I went through paypal and z remove in relay point otherwise I would have had it in the baba
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Selim O.
Rating: 1 out of 5
following a purchase from 16/02/2021
I ordered on February 16 still nothing
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Natacha V.
Rating: 1 out of 5
following a purchase from 17/02/2021
Order placed on February 17th and still nothing received and it's March 3rd ...
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Sabrina S.
Rating: 1 out of 5
following a purchase from 16/02/2021
Product receipt out of 3
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Peggy T.
Rating: 1 out of 5
following a purchase from 10/02/2021
sending the package extremely long, forcing me to call customer service (they, not deigned to inform me) to find out why and following this requires statements of account + identity card supposedly for the anti-fraud service while the payment was cashed by their bank ... invasion of privacy, I'm not sure their method complies with the eyes of the law 👎
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Laura L.
Rating: 3 out of 5
following a purchase from 16/02/2021
I haven't seen any change except for the many pimples that have appeared and the cream not moisturizing enough for me.
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Mylene R.
Rating: 1 out of 5
following a purchase from 06/02/2021
I write for those who are fooled and don't dare to react. Terms and conditions guaranteed delivery between 48 and 72 hours, I received my package 24 days later! Customer service not listening, so I contacted customer service who kindly explained what to do. They are obliged to deliver within 30 days maximum, after that you can sue them, which I will still try to do because they don't care about us... that was my delivery notice. My opinion product now, it does not contain goat's milk at all it's a common soap (30 euros) that contains a lot of coconut oil ... I guarantee you girls that if you buy coconut oil (5 euro 300g) you will have the same effect on your pimples and acne and other and even better ... they do a lot of advertising and we have a lot of influencers but if the girls who are fooled would be heard their malfeasance would be revealed in broad daylight ...
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Salsila M.
Rating: 3 out of 5
following a purchase from 14/02/2021
I have received all of my order but the only problem is that the facial peel must have leaked during shipping.
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Pauline W.
Rating: 3 out of 5
following a purchase from 14/02/2021
Good products but order placed two weeks ago still not received...
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Jessica B.
Rating: 1 out of 5
following a purchase from 15/02/2021
The products make me itch, I paid 90 euros for something that is supposed to be a miracle in the end and it burns when I put it on my skin.
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