Customer reviews of Pinup Secret

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Fabienne H.

Rating: 1 out of 5

Published on 25/02/2025 à 20h47 following a purchase from 08/01/2025

Hello, my order from January has been returned. I would like to place the order again, but that is not possible.

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Katharina S.

Rating: 1 out of 5

Published on 22/02/2025 à 18h28 following a purchase from 07/02/2025

The package did not arrive. Why do you send it to a depot and not to the customer's address?

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Christina D.

Rating: 1 out of 5

Published on 22/02/2025 à 18h07 following a purchase from 08/02/2025

The item did not arrive and I have not received any feedback!

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Carina F.

Rating: 1 out of 5

Published on 19/02/2025 à 13h19 following a purchase from 06/02/2025

Unfortunately, I react to the products and therefore I am not satisfied. It's a pity because it's not exactly cheap. :(

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Anke K.

Rating: 1 out of 5

Published on 19/02/2025 à 13h16 following a purchase from 23/01/2025

I did not receive my last order because I was too late at the store. After inquiring with them, I have not yet received a response. I would still like to have the order. Best regards, Anke Kruse

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Pascale P.

Rating: 1 out of 5

Published on 17/02/2025 à 22h10 following a purchase from 24/01/2025

The pump on my oil-free cream doesn't work.

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Helene L.

Rating: 3 out of 5

Published on 17/02/2025 à 17h38 following a purchase from 27/01/2025

Product ok but not revolutionary

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Aurélie P.

Rating: 1 out of 5

Published on 17/02/2025 à 11h47 following a purchase from 22/01/2025

I ordered a cream and the press button system for dispensing the cream did not work. This can happen. I called customer service and they didn't bother. Not very commercial...

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Emmanuelle L.

Rating: 1 out of 5

Published on 17/02/2025 à 08h21 following a purchase from 02/02/2025

Hello, I've never had any problems with other face products, and now I'm allergic to soap. Fifteen minutes after applying the mask, my face was swollen and bright red. I followed a four-day course of antibiotic cream and four days of antihistamines. Have a nice day.

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Jessica P.

Rating: 1 out of 5

Published on 17/02/2025 à 07h19 following a purchase from 31/01/2025

I haven't received my parcel yet. It arrived at a relay point that does not exist.

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HIND P.

Rating: 1 out of 5

Published on 16/02/2025 à 21h35 following a purchase from 02/02/2025

I still haven't received my order

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Janine K.

Rating: 1 out of 5

Published on 16/02/2025 à 19h56 following a purchase from 03/01/2025

Unfortunately I have not received my order! I can no longer order because my address as such is not being supplied, I would like to know why. Where they should have delivered my order does not exist. I think this is a great pity!

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Claire D.

Rating: 1 out of 5

Published on 16/02/2025 à 18h29 following a purchase from 02/02/2025

I still haven't received anything!!!

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Amélie R.

Rating: 1 out of 5

Published on 16/02/2025 à 17h56 following a purchase from 02/02/2025

I placed my order 15 days ago and I still haven't received my parcel.

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Carole H.

Rating: 1 out of 5

Published on 16/02/2025 à 17h54 following a purchase from 02/02/2025

I did not receive the order obviously lost package

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Hanane M.

Rating: 1 out of 5

Published on 16/02/2025 à 17h44 following a purchase from 02/02/2025

I still haven't received my order

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Stephanie S.

Rating: 1 out of 5

Published on 16/02/2025 à 14h28 following a purchase from 02/02/2025

Not at all satisfied with the products, my skin is completely dry, with lots of pimples, so I wouldn't recommend these products.

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Amélie M.

Rating: 1 out of 5

Published on 15/02/2025 à 17h49 following a purchase from 02/02/2025

I have received an incomplete parcel

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Viola S.

Rating: 1 out of 5

Published on 12/02/2025 à 20h58 following a purchase from 25/01/2025

My order never arrived! I received a message that the package will arrive at the parcel store but I never received a confirmation and I don't know where the package is. I already placed the order on 25.01..

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Gaëlle H.

Rating: 3 out of 5

Published on 12/02/2025 à 14h46 following a purchase from 31/01/2025

The brand is great but I paid 52€ for my order and I had to pay 30€ in customs fees.

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Manuela G.

Rating: 3 out of 5

Published on 12/02/2025 à 08h52 following a purchase from 29/01/2025

I had already tested the oil-free creams, which I support very well, and to my great surprise I got red patches all over my face. I don't know if the composition has changed, but I had an instant allergic reaction.

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Melanie S.

Rating: 1 out of 5

Published on 12/02/2025 à 04h53 following a purchase from 27/01/2025

Customer service very unfriendly. Just sends standard answers. Does not respond to questions.

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Stephanie K.

Rating: 1 out of 5

Published on 11/02/2025 à 19h14 following a purchase from 13/01/2025

ZERO stars from me unfortunately. I would love to get my money back because my skin is much worse than before! Not only more blemishes but also dry, flaky skin that didn't exist before! Absolutely not worth the money.

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Voahary R.

Rating: 3 out of 5

Published on 11/02/2025 à 18h38 following a purchase from 27/01/2025

Very long delivery times

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Nadine S.

Rating: 3 out of 5

Published on 11/02/2025 à 08h44 following a purchase from 27/01/2025

Unfortunately, the soap stings my eyes extremely, even without direct eye contact. My skin is also very blemished since I started using the product, I hope this is just an initial aggravation and will get better.

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Nora B.

Rating: 3 out of 5

Published on 10/02/2025 à 20h12 following a purchase from 29/01/2025

Makes skin soft but very small 😓

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Karima K.

Rating: 1 out of 5

Published on 10/02/2025 à 09h04 following a purchase from 25/01/2025

I have not received my order

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Pauline T.

Rating: 1 out of 5

Published on 09/02/2025 à 18h56 following a purchase from 25/01/2025

I received my order and I am satisfied. I will recommend it soon. Yours faithfully

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Audrey R.

Rating: 1 out of 5

Published on 09/02/2025 à 13h08 following a purchase from 26/12/2024

Order received 1 month later because my package was lost except that upon receipt of my second shipment I also received the 1st and of course I was asked to return it or pay for it.

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Virginie E.

Rating: 1 out of 5

Published on 08/02/2025 à 12h03 following a purchase from 27/01/2025

I'm told that delivery is free, but as soon as I receive my parcel I have to pay a fee. It's not cool not to warn your customers.

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Patricia C.

Rating: 3 out of 5

Published on 06/02/2025 à 17h27 following a purchase from 23/01/2025

Products with an unnatural composition,, disappointed

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Celine L.

Rating: 1 out of 5

Published on 06/02/2025 à 08h45 following a purchase from 22/01/2025

I have not received my.order, it has been returned to you following the leave of the drop-off point, what can I do?

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Catherine D.

Rating: 1 out of 5

Published on 05/02/2025 à 14h36 following a purchase from 23/01/2025

Very satisfied

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Pascale C.

Rating: 3 out of 5

Published on 04/02/2025 à 21h26 following a purchase from 08/01/2025

Every other product of good quality

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Wafae B.

Rating: 1 out of 5

Published on 04/02/2025 à 20h17 following a purchase from 13/01/2025

Many delays

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Mary-Ann M.

Rating: 3 out of 5

Published on 04/02/2025 à 18h21 following a purchase from 15/01/2025

My oil-free cream is not liquid and is unusable 😅

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SOLINE J.

Rating: 1 out of 5

Published on 04/02/2025 à 17h57 following a purchase from 06/01/2025

delivery took far too long

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Pauline R.

Rating: 1 out of 5

Published on 04/02/2025 à 17h39 following a purchase from 08/01/2025

I didn't order anything! It's all nonsense! It's a scam! I get charged and on top of that a parcel that I never came to pick up! And I don't know how someone could have picked up a parcel in my name without my ID and receive an e-mail about how my order went? It's a scam!

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Sabrina G.

Rating: 1 out of 5

Published on 03/02/2025 à 18h43 following a purchase from 10/01/2025

Disaster! My order from 10.01. was paid for with PayPal and to date nothing has arrived. The only reaction so far has been to ask the parcel service for a follow-up! Once and never again, this is fraud!!!

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Daniela P.

Rating: 3 out of 5

Published on 03/02/2025 à 17h41 following a purchase from 16/01/2025

The scent is very pleasant, but the soap dries out my face.

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