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G
Rating: 1 out of 5
I have not received the products until today and also have not received any money back. Currently, according to Pin Up, a solution is still being sought.
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews
Summary of reviews
Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
Reviews 1 and 3 stars
Reset filtersZ
Rating: 3 out of 5
Very satisfied with the product
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S
Rating: 3 out of 5
I am satisfied with my order, I was just a bit surprised by the smell of the goat milk soap, but I don't have enough experience yet to know if the products are effective.
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A
Rating: 3 out of 5
Good product
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S
Rating: 1 out of 5
Bad - Package never arrived. Customer service does not respond.
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D
Rating: 3 out of 5
It seems that I cannot tolerate the soap. I suddenly get pimples.
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S
Rating: 1 out of 5
Unfortunately, I have not received any goods so far, as it was allegedly not possible to deliver them to the pickup store. A delivery to my address was not possible. For whatever reason.
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P
Rating: 1 out of 5
It is up to the shipping service provider. On March 24th, I received an email that I could pick up my package at the parcel shop. So I went there 3 days later only to be told that it is not there. The tracking shows that it is still in the distribution center. I find this very difficult, as I specifically went to the shop because of the email.
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A
Rating: 1 out of 5
It burns on the face after a while and dries out the whole face
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C
Rating: 1 out of 5
I can only judge products that I have actually received
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L
Rating: 1 out of 5
My package has not arrived..
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O
Rating: 3 out of 5
Unfortunately, the package was not delivered to my home but was dropped off at a parcel shop. Since I was sick, I only got to pick up the package three days later. However, it was no longer at the parcel shop and was sent back.
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P
Rating: 1 out of 5
Unfortunately, my order never arrived, and I could only choose a parcel station and not my own address as the delivery location.
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L
Rating: 3 out of 5
I am disappointed because I did not receive the right item. I ordered two soaps and received one soap and one hair mask. Otherwise, it was okay.
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M
Rating: 3 out of 5
Super products but delivery time extremely long!
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M
Rating: 3 out of 5
I haven't tried yet.
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J
Rating: 1 out of 5
I have not received my package yet :(
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E
Rating: 3 out of 5
Unfortunately, no home delivery! So I have to drive 20 km for a package! That's not acceptable!
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M
Rating: 1 out of 5
Item not received
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F
Rating: 1 out of 5
Hello, my order from January has been returned. I would like to place the order again, but that is not possible.
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K
Rating: 1 out of 5
The package did not arrive. Why do you send it to a depot and not to the customer's address?
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C
Rating: 1 out of 5
The item did not arrive and I have not received any feedback!
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C
Rating: 1 out of 5
Unfortunately, I react to the products and therefore I am not satisfied. It's a pity because it's not exactly cheap. :(
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A
Rating: 1 out of 5
I did not receive my last order because I was too late at the store. After inquiring with them, I have not yet received a response. I would still like to have the order. Best regards, Anke Kruse
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P
Rating: 1 out of 5
The pump on my oil-free cream doesn't work.
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H
Rating: 3 out of 5
Product ok but not revolutionary
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A
Rating: 1 out of 5
I ordered a cream and the press button system for dispensing the cream did not work. This can happen. I called customer service and they didn't bother. Not very commercial...
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E
Rating: 1 out of 5
Hello, I've never had any problems with other face products, and now I'm allergic to soap. Fifteen minutes after applying the mask, my face was swollen and bright red. I followed a four-day course of antibiotic cream and four days of antihistamines. Have a nice day.
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J
Rating: 1 out of 5
I haven't received my parcel yet. It arrived at a relay point that does not exist.
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H
Rating: 1 out of 5
I still haven't received my order
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J
Rating: 1 out of 5
Unfortunately I have not received my order! I can no longer order because my address as such is not being supplied, I would like to know why. Where they should have delivered my order does not exist. I think this is a great pity!
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C
Rating: 1 out of 5
I still haven't received anything!!!
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A
Rating: 1 out of 5
I placed my order 15 days ago and I still haven't received my parcel.
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C
Rating: 1 out of 5
I did not receive the order obviously lost package
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H
Rating: 1 out of 5
I still haven't received my order
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S
Rating: 1 out of 5
Not at all satisfied with the products, my skin is completely dry, with lots of pimples, so I wouldn't recommend these products.
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A
Rating: 1 out of 5
I have received an incomplete parcel
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V
Rating: 1 out of 5
My order never arrived! I received a message that the package will arrive at the parcel store but I never received a confirmation and I don't know where the package is. I already placed the order on 25.01..
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G
Rating: 3 out of 5
The brand is great but I paid 52€ for my order and I had to pay 30€ in customs fees.
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M
Rating: 3 out of 5
I had already tested the oil-free creams, which I support very well, and to my great surprise I got red patches all over my face. I don't know if the composition has changed, but I had an instant allergic reaction.
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