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M
Rating: 1 out of 5
Customer service very unfriendly. Just sends standard answers. Does not respond to questions.
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews
Summary of reviews
Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
Reviews 1 and 3 stars
Reset filtersS
Rating: 1 out of 5
ZERO stars from me unfortunately. I would love to get my money back because my skin is much worse than before! Not only more blemishes but also dry, flaky skin that didn't exist before! Absolutely not worth the money.
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V
Rating: 3 out of 5
Very long delivery times
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N
Rating: 3 out of 5
Unfortunately, the soap stings my eyes extremely, even without direct eye contact. My skin is also very blemished since I started using the product, I hope this is just an initial aggravation and will get better.
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N
Rating: 3 out of 5
Makes skin soft but very small 😓
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K
Rating: 1 out of 5
I have not received my order
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P
Rating: 1 out of 5
I received my order and I am satisfied. I will recommend it soon. Yours faithfully
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A
Rating: 1 out of 5
Order received 1 month later because my package was lost except that upon receipt of my second shipment I also received the 1st and of course I was asked to return it or pay for it.
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V
Rating: 1 out of 5
I'm told that delivery is free, but as soon as I receive my parcel I have to pay a fee. It's not cool not to warn your customers.
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P
Rating: 3 out of 5
Products with an unnatural composition,, disappointed
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C
Rating: 1 out of 5
I have not received my.order, it has been returned to you following the leave of the drop-off point, what can I do?
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C
Rating: 1 out of 5
Very satisfied
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P
Rating: 3 out of 5
Every other product of good quality
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W
Rating: 1 out of 5
Many delays
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M
Rating: 3 out of 5
My oil-free cream is not liquid and is unusable 😅
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S
Rating: 1 out of 5
delivery took far too long
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P
Rating: 1 out of 5
I didn't order anything! It's all nonsense! It's a scam! I get charged and on top of that a parcel that I never came to pick up! And I don't know how someone could have picked up a parcel in my name without my ID and receive an e-mail about how my order went? It's a scam!
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S
Rating: 1 out of 5
Disaster! My order from 10.01. was paid for with PayPal and to date nothing has arrived. The only reaction so far has been to ask the parcel service for a follow-up! Once and never again, this is fraud!!!
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D
Rating: 3 out of 5
The scent is very pleasant, but the soap dries out my face.
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S
Rating: 1 out of 5
I'm sorry but I'm very disappointed by the turmeric soap... I use the white one and have never had any problems, but the orange one was a disaster 🤦♀️ Once I used it, a few hours after a skin reaction, I got red pimples all over my face... Around the eyes etc. So being pregnant, I panicked and went to the emergency room to be reassured.
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S
Rating: 1 out of 5
My package is missing a product
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A
Rating: 3 out of 5
Soap is too dry and stings the eyes
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J
Rating: 1 out of 5
I have never had such bad skin after using it a few times :(
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C
Rating: 1 out of 5
Parcel not received because of a wrong relay point.
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O
Rating: 1 out of 5
soap burns the face
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I
Rating: 1 out of 5
Always satisfied so far, but not this time. After 4 weeks, the goods have still not arrived
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J
Rating: 1 out of 5
I never received my parcel
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C
Rating: 1 out of 5
Burns under the skin! First degree excruciating pain for 48 hours to the point of going to the emergency room and it was not allergies but the toxic and carcinogenic components of the product.
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S
Rating: 1 out of 5
Goods have not yet arrived
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S
Rating: 1 out of 5
Delivery is a disaster. My delivery has still not arrived. I love the products, but I am totally put off by the delivery time.
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V
Rating: 1 out of 5
The order was not sent to the delivery address I specified! Customer service is completely incompetent. I am still waiting for my parcel to be delivered to the correct border parcel address as stated.
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S
Rating: 1 out of 5
I ordered almost 3 weeks ago and have still not received my package. After several exchanges with customer service, nothing has happened. I am only ever told that I have to wait and that everything is being processed. What a shame as I paid via Paypal and really wanted to try the products.
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C
Rating: 1 out of 5
I received the wrong product and have to pay the return costs myself.
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E
Rating: 3 out of 5
I chose so because if I remember (had several orders) the tracking was not so the burner but it was in the delivery time :-) so far I could not use the soap yet must still wait
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L
Rating: 1 out of 5
My order never arrived!
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J
Rating: 1 out of 5
The tube arrived defective
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M
Rating: 1 out of 5
Order not received
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C
Rating: 3 out of 5
The order took a little longer, but that was probably because I ordered just before New Year's Eve. That's why I didn't find the slightly longer delivery time quite so bad. What does bother me, however, is that you can only order the parcel to a DPD pick-up store and not directly to your home. I don't think that's appropriate in the year 2024.
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K
Rating: 1 out of 5
Delivery takes forever
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D
Rating: 3 out of 5
I like buying the goat's milk soap but DPD may not be the best choice for delivery. I ordered before Christmas and my parcel has been at my local parcel delivery center for almost a week
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