Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 655 published reviews
5 65,8k 81% 4 9 503 12% 3 2 459 3% 2 1 306 2% 1 2 613 3%

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

Reviews 1 and 3 stars

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Kelly P.
Rating: 1 out of 5
following a purchase from 01/11/2019
Dries the skin
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Soria A.
Rating: 1 out of 5
following a purchase from 31/10/2019
Very bad experience, terrible delivery to a relay point 15km from my home, while I had asked for the relay point just in front of my home, at 1 minute, I could not pick up my package a week after receiving confirmation because of the relay point which is 15km from my home at very crazy times 8h-11h30 for a person who works his summer a galley to recover my package I had to pose a morning, great! Moreover in the parcel only the product no return label just in case and no order form. So lamentable to see for the product but already it's a disaster ...
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Sherley B.
Rating: 3 out of 5
following a purchase from 31/10/2019
My opinion is mixed because I've been using it for a week and a half, and I need a lot more acne pimples than usual, otherwise my blackheads are gone, my skin is less oily. So I'll see you in the next few weeks.
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Laurine M.
Rating: 3 out of 5
following a purchase from 24/10/2019
Packages received fairly quickly, the product seems to be effective but we must see over time if the results appear. However the product smells strong.
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Chloé D.
Rating: 3 out of 5
following a purchase from 29/10/2019
I have a lot less pimples but this soap dries out the skin very much.
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Cenat K.
Rating: 1 out of 5
following a purchase from 31/10/2019
I would like to inform you that I have received the product with no problems and am very pleased with the service. I have only been using the product for a few days so far so it hasn't been a great change but it cleanses very well but not to be used twice a day as it dries out the skin.
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Sibel C.
Rating: 3 out of 5
following a purchase from 29/10/2019
The pump of the oil-free cream bottle does not work.
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Sanaa L.
Rating: 1 out of 5
following a purchase from 30/10/2019
Soap received quickly But disappointed with the product (big acne flare-up)
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Melanie A.
Rating: 1 out of 5
following a purchase from 30/10/2019
I have never received my package, the post office I can not find, I want the return of my package or refund.
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Astride S.
Rating: 3 out of 5
following a purchase from 29/10/2019
Good. To be seen in the long run
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Meriem S.
Rating: 1 out of 5
following a purchase from 29/10/2019
Nul
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Karine T.
Rating: 1 out of 5
following a purchase from 27/10/2019
No after-sales service ! Damaged parcels, stolen products, no commercial gesture!! For the exorbitant prices applied it is inadmissible! TO BOYCOTER !!! Products known thanks to all these influences that make the publicity !!! You can find goat's milk soaps at no more than 7e for healthier !
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Jasmine C.
Rating: 1 out of 5
following a purchase from 29/10/2019
No change I put the price for nothing Cans
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Khadija B.
Rating: 1 out of 5
following a purchase from 25/10/2019
Hello, disappointed because the pump of my cream is not working ...
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Sophie H.
Rating: 3 out of 5
following a purchase from 29/10/2019
I put 3 stars because of the shipping fees that were offered to me with my coupon code and that were still charged to me. Otherwise fast delivery.
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Julie G.
Rating: 3 out of 5
following a purchase from 28/10/2019
Hello, I have received my package but I had to go and get it in another town than where I live outside I had clearly specified the post office where my package should be delivered.
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Sandra B.
Rating: 3 out of 5
following a purchase from 28/10/2019
The soap stings the skin but you can see that it is effective. The cream is greasy but it smells good, I only use it in the evening. The peel is too aggressive.
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Salama S.
Rating: 3 out of 5
following a purchase from 28/10/2019
Awesome
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Celia B.
Rating: 3 out of 5
following a purchase from 28/10/2019
Drying of the skin
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Aurélie P.
Rating: 3 out of 5
following a purchase from 27/10/2019
I discovered them on snap chat but very easy to discover the simple site
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Amale R.
Rating: 1 out of 5
following a purchase from 26/10/2019
Goat's milk and cream soap without oil ordered twice. The first time it took forever for the package to arrive. Customer service is not responsive. The second time, the quality of the pump through which the cream comes out leaves something to be desired because to get the right amount of cream I have to press for a long time. These are good products but unfortunately if you are not an instagrameuse you are not entitled to the same quality service what a pity! I recommend the products, but only if the people who work at pinup manage the customer side better.
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Gaelle C.
Rating: 3 out of 5
following a purchase from 25/10/2019
So far I haven't seen any improvement in my skin. To see on the long term. On the other hand disappointed with the customer service. I received my cream without oil and the pump does not work. I sent an email and I was kindly told that they were out of the pump and couldn't send me one but that I just had to cut one end of the pump, that it should work. After doing the test it works every other time. I don't think it's serious !
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Nissrine T.
Rating: 3 out of 5
following a purchase from 25/10/2019
You should sell the soap with a packaging because it is not very practical once opened and not very hygienic, otherwise the smell is nice and the soap is effective and not aggressive.
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Laetitia F.
Rating: 3 out of 5
following a purchase from 28/10/2019
I find it a shame to receive the order in a vulgar envelope. Not very pleasant. Delivery problem. Regarding the product not much to say, I'm waiting to see the results.
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Martine D.
Rating: 3 out of 5
following a purchase from 26/10/2019
It's a cleansing soap that works a little but unfortunately it dries a lot so you have to moisturize the skin afterwards !
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Dienabou K.
Rating: 1 out of 5
following a purchase from 19/10/2019
The order arrived well, I had ordered a cream, a soap and an exfoliant. Alas, after only two days of use, I had a lot of small pimples on my face, my skin became very dry (I have a very oily skin), in short, a catastrophe. I contacted the Pinup Secret service (on the plus side, they are very reactive) and I was told that this was completely normal because the soap has the property of bringing out all the impurities in order to eliminate them, but honestly I don't want to continue. However, my sister uses these products and she did not have the same reactions as me. This is why I am only given one star. I think it varies according to skin type.
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Leila A.
Rating: 1 out of 5
following a purchase from 17/10/2019
No change in my skin.
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Laetitia B.
Rating: 3 out of 5
following a purchase from 24/10/2019
Quite satisfied with the products, especially the goat's milk soap! On the other hand, I had a problem with an exfoliating soap, I sent an email and no answer! Not very serious all that!
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Aoitife D.
Rating: 3 out of 5
following a purchase from 20/10/2019
A little long, though.
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Chloé S.
Rating: 3 out of 5
following a purchase from 23/10/2019
Nickel shipment, package OK Goat's milk soap: burns and dries the face the first few days, OK after Peeling: useless, the residues in the hands and wash basin are only residues of the product Precious cream: also burns at first after goat's milk soap, dry skin feeling +++ at first Oil-free cream : pleasant texture I will certainly buy back the goat's milk soap and the precious cream if it keeps improving, but I had to force myself the first days, it was a horror: tightness, redness, pain, dryness... It's starting to get better, we'll see later...
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Coralie M.
Rating: 1 out of 5
following a purchase from 25/10/2019
Impossible to go out with cream because it's too thick !!! Scam
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Elvina C.
Rating: 3 out of 5
following a purchase from 23/10/2019
No effect yet
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Eva P.
Rating: 1 out of 5
following a purchase from 16/07/2019
After several months of use I was forced to stop. My skin is 100 times better since I stopped using it!! To run away!!
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Adeline H.
Rating: 1 out of 5
following a purchase from 24/10/2019
Very bad allergy product after 3 days
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Julie C.
Rating: 1 out of 5
following a purchase from 23/10/2019
I have been debited twice with different amounts when I ordered a single product, due to a payment error.
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Layale F.
Rating: 3 out of 5
following a purchase from 18/10/2019
The site itself is simple and clear. But my last order is not satisfactory. Indeed, the cream ordered has a plastic smell and does not have the same smell as the 1st order.
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Marine B.
Rating: 3 out of 5
following a purchase from 18/10/2019
Parcel arrived two weeks after the order, no information transmitted. I had to call several times to find out when my package was going to arrive... But the soap is great, nothing to say, a little expensive but effective!
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Sarah C.
Rating: 1 out of 5
following a purchase from 20/10/2019
I don't find the product miraculous as promised I find I get more pimples and for the product I paid for I am not satisfied.
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Stéphanie M.
Rating: 3 out of 5
following a purchase from 18/10/2019
I received my order with half of the products I ordered.
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Melanie H.
Rating: 3 out of 5
following a purchase from 18/10/2019
Gives very dry, clean skin, not necessarily suitable for all skin types as an adviser!
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