Customer reviews of Pinup Secret

Still nothing received

I still haven't received a parcel for 3 weeks.

Very satisfied!

I have not received my package!

Very disappointed 2 times damaged product

Responsiveness ++ for parcel dispatch. On the other hand, after-sales service is neglected and almost non-existent for returns. That says a lot about the motivations of this company, which must be very profitable ...

Three shipments were sent, each one was lost, the fourth was delivered. Anything can happen, especially in the run-up to Christmas, but the communication and support from Pinup was a disaster! No concessions, no goodwill or refunds. I waited over 2 months for my order.

The returns process is an act and not at all customer-friendly. If you swear by your product, it is also possible to send it back with less effort and at a lower cost. Always read what you can expect, here the ingredients didn't fit at all and through experience reports, unfortunately read too late, nothing at all for sensitive skin.

Miserable communication.

Two of the three products arrived with damaged packaging. The make-up remover even had half of its protective film open. It is questionable how long the product will now keep, as I cannot of course determine when the protective film was partially removed (the product can only be kept for 12 months after opening). The face cream has leaked and the container is sticky as a result. I suspect that I received a product that had already been opened and returned by another customer. I was so outraged that I forgot to take a photo of everything, which means I am now unable to request a refund. All in all, I bought and paid for 3 expensive products, 2 of which were damaged, opened and some of which have already leaked. Never again!

Satisfied with the purchase but the wait was a bit long.

Received quickly but I don't like the smell of the products

Christmas gifts so no return for the moment

I received my parcel on time, only the oil-free cream "button" where you press to take out the cream gets stuck all the time. I have to press it several times to keep it straight. It's annoying all the same.

Always very happy with the products, the only negative point is the delivery time.

Ras

When transferring the money again for shipping, Paypal was no longer offered as a transfer option, direct transfer was offered but did not work. Unfortunately, this delayed the whole process.

I don't like the soap at all. My skin dries out mega and gets red

My skin has never been so reactive and fragile. I am very disappointed.

When I ordered it, it said two to three working days, but somehow it only arrived three weeks later.

Customer service and Instagram unprofessional and I was blocked. Shipment was sent way too late and never arrived. Was threatened with a lawyer. A pure disaster.

I received the wrong product and the wrong product was a cheaper product !!!!

I regret having ordered! I am missing a jar of precious cream and moreover I received the jar of cream without oil empty and taped tel a tester! I'm outraged that the after-sales service did nothing because the weight of the package was taken by the carrier!

Oil-free cream pumps don't work

Very good

Very good product received quickly

zero satisfaction, this will be my last purchase from you, I placed an order more than 2 weeks ago and so far I have not received my package.

Package not received litigation opened but still nothing for a second order disappointed

The products burn my face and my skin and I have even more pimples.

Disappointed with crème précieuse if not the goat soap the top

No stars, more than dissatisfied! I complained and only got an email back telling me how to use the scrub ! Peeling is extremely bad and bites into the facial hair!

I bought the peeling mask, cream and soap. The soap dries my skin out a lot. Too strong, unfortunately I can't use it but the cream and mask are a dream

Thank you very much

Very fast delivery

The package did not arrive and I still have not received my money back

Never arrived

Fast and effective. Very good cream

Great product

The delivery was quick and everything was included. I expected the face cream to be a little richer. My skin feels dry afterwards. The tonic is nice and plump

Very good. One star deduction because delivery to the front door costs extra