Customer reviews of Pinup Secret

Products already ordered, very satisfied! Only downside: the packaging for the oil-free cream isn't ideal, as the shape at the end of the bottle doesn't allow you to collect all the product. Packaging closer to that of the precious cream would be (in my opinion) more interesting.

Package not received and awaiting your return. A dispute has been opened with you to find my package which was in 3 relay points and they did not have it. Waiting for your return as the amount has been debited but I still have nothing.

Very good products

The product makes my skin very dry. I am very disappointed.

Missing a product that was to be offered for a certain amount.

I'm sorry these creams don't suit me, but I'm not saying they're bad products, but I have very fine, fragile skin and with the soap, mask and cream my skin is very, very dry, which gives me redness.

Cool

My parcel is missing the oil-free cream

Order not received after 10 days and no action from them.

Superur

I never received my order.

Package well received Product in process

I didn't get the mist when it said I would, so I got a makeup remover instead.

Order not received

Hello. I am disappointed because I did not receive the entire order. Best regards.

I have not received my order in full

0 stars because I got a rash and have already arranged for a refund.

I haven't received my order and I'm filing a dispute ...

Very poor customer service, you don't get an answer when you ask. Returns at your own expense and very confusing and the link to the return address doesn't work. And that at the price. Thank you, once and never again

Parcel cannot be found

Very good good product

I'm delighted with my routine, although a few pimples do appear from time to time, I don't know if there's a link...

. The order has still not arrived after 3 weeks.

Goods not received!!!!!! Money not returned!!!!

Unfortunately, the product has still not arrived by post...

I have not received my item.

Broken goods received

Skin became blemished

I have not received my order

The soap dries out the skin considerably and leaves it feeling tight. It does not suit my sensitive skin. The product is better suited to thicker skin.

I placed my order 2 weeks ago. Unfortunately, I still haven't received my order. DPD only tried to deliver the order once, after closing time, at the NKD store. After that it probably went back to the seller. Unfortunately, Pinup Secret has not sent a new order and is in contact with DPD. Unfortunately, they have 30 days to respond. Really annoying. Paid for the goods and still have to wait weeks for my cream. Very dissatisfied with the process.

After using it for a few days, I'm satisfied, to be seen over time.

I bought the goat's milk soap, the solid mask and the oil-free cream. I'm satisfied with all the products. The cream smells great and is so pleasant! However, I don't like the smell of the goat's milk soap. As for effectiveness, I've used it for a week and I wonder if my skin hasn't looked better since then, with fewer fine lines. To be seen!

Good product

When I received my order, I was missing a product I had purchased (set of secret teint précieux soap with soap box, but soap box never received). I wrote to customer service who never replied... Very disappointing experience.

Wrong order

Perfect

Order received promptly and well packaged

I am not satisfied because I did not receive my order despite

The shipment from France was made quickly on the same day. Delivery was scheduled for one week later by DPD and was advised to take place between 12 noon and 1 pm. At around 1 p.m., the DPD shipment status showed the message that the shipment could not be delivered because nobody was present at the destination address. However, two people were present in the house and the doorbell rang! I then received a message the next day saying that the parcel would be delivered to the DPD store "shortly" and that I could collect it there after another notification. It then took another 2 days before I was able to collect the parcel. My criticism is not directed at the PIN UP SECRET products, but at the German delivery partner DPD, which is perhaps not the most reliable partner.