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C
Rating: 1 out of 5
Ordered two goat's milk soaps, received only one and never heard from customer service again. Thank you Pin Up Secret!
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 896 published reviews
Summary of reviews
Pinup Secret consistently delivers products that customers rely on for daily routines, with goat milk soap and oil-free cream highlighted as foundational items that brighten skin, reduce imperfections, and support a smoother, non-greasy texture. Customers praise fast, reliable delivery, well-packaged orders, and repeat purchases over years, underscoring trust in the brand and ongoing satisfaction. Positive experiences also emphasize visible skincare improvements, including fewer pimples, brighter complexions, and a refreshed look, along with enthusiastic recommendations and long-term loyalty.
Reviews 1 and 4 stars
Reset filtersS
Rating: 1 out of 5
I did not get the product offered with my order
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S
Rating: 1 out of 5
Item not received, weeks since I ordered
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S
Rating: 4 out of 5
Delivery took forever, but the soap seems to be quite good. I'll have to use it for longer to be able to judge it better.
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J
Rating: 4 out of 5
Fast, careful delivery, satisfied with the products for the moment, even if I don't think I've had enough experience since I've only been testing them for a week.
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J
Rating: 1 out of 5
I have received an incorrect order
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D
Rating: 1 out of 5
Big burn with soap.... Not satisfied
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N
Rating: 1 out of 5
I have not received my order
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V
Rating: 1 out of 5
The soap doesn't leave my skin feeling good and unfortunately it doesn't completely remove all the dirt and make-up. I have to go over it with another cleanser afterwards and that doesn't make sense for me. Unfortunately, I can't understand the hype and can't use it🙁
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A
Rating: 1 out of 5
I received a damaged box with half of my order inside. I contacted customer service but they did not return it.
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P
Rating: 1 out of 5
Hello, the pump for the oil-free cream doesn't work and they don't want to replace it. I'm very disappointed with the after-sales service as I've been a customer for quite some time. Best regards
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S
Rating: 4 out of 5
Hello The product is in order. But it was not delivered to the point planned, I had to be accompanied 30 km from my home to the chronopost in Bastia. Thank you for what you can do for a future order cordially
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H
Rating: 4 out of 5
Shipping took a while. Product is great
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D
Rating: 4 out of 5
Very high price, but top effect.
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E
Rating: 1 out of 5
The soap arrived almost melted, which is the first time this has happened to me.
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E
Rating: 1 out of 5
Nothing received to date
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E
Rating: 4 out of 5
Received and tried. I love the smell and what it does on my skin.
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S
Rating: 1 out of 5
I only received one soap from my order but paid for two. I have already written to the company twice but no one is moving
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M
Rating: 1 out of 5
Envelope not closed with sticker still in place So empty envelope! I paid delivery costs for nothing Not serious No response from after-sales service If necessary I kept the envelope as proof.
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N
Rating: 1 out of 5
Missing products
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A
Rating: 1 out of 5
The handling of my order as well as the delivery was top notch but the product did not meet my expectations.
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M
Rating: 1 out of 5
I have not yet received an order confirmation or the goods, the invoice was paid by Paypal and there was no response to my inquiry either
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C
Rating: 4 out of 5
Great delivery 👍🏻. Thanks pin up!
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M
Rating: 1 out of 5
I have not received a reply although I would like to return some of the goods
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R
Rating: 1 out of 5
I ordered there for the first time and immediately received the wrong goods. Customer service responded by email after 3 days. Either a 40 percent voucher or a return label. Now, of course, I had chosen the return option as I couldn't do anything with the incorrectly delivered products. I looked for a DPD store and have now sent it back. Now I'm curious to see how long and whether I'll get the product I want. After all, 70 euros, which would otherwise be gone. No concession on the part of the store. No apology. It's not my fault if someone there makes a mistake. Everything takes a long time. I could have been a good customer, I am very disappointed.
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O
Rating: 1 out of 5
I never received my order
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S
Rating: 4 out of 5
I'm waiting to see the result
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H
Rating: 1 out of 5
Disappointed
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I
Rating: 1 out of 5
I never received my order, and I'm still waiting for the "verification" procedure. In short, a case to follow...
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O
Rating: 1 out of 5
Unfortunately, the very strong fragrance interfered with the use and enjoyment of the product.
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B
Rating: 1 out of 5
I placed an order, one item was missing, they wouldn't send me back the missing item.
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M
Rating: 1 out of 5
No
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M
Rating: 1 out of 5
Nothing transcendent
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M
Rating: 1 out of 5
Since I've been using the soap, I've been getting pimples all over my face. I chose it to reduce my oily skin, but I can't see any improvement.
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B
Rating: 1 out of 5
I was on vacation and couldn't pick up the package in time, so it was returned. What about the money, when can I expect to receive information?
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D
Rating: 4 out of 5
Order delivered quickly and products very good.
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S
Rating: 1 out of 5
I have not received my order
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Z
Rating: 1 out of 5
I cannot judge the article, I did not receive it, because of the delivery service which says stre presented whereas I was there, then so-called 2nd passage Idem and I found a receipt telling me to present me to recover the parcel except that I left on vacations. I sent my daughter to pick it up with photo ID on her phone, and they refused. By the time I get home I don't know if my package will still be there because there is a delay, big disappointment for a 1st order, I so wanted to try the product on my vacation but too bad! So disappointing experience.
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N
Rating: 1 out of 5
I ordered two goat's milk soaps. Only one soap was in the package. I have not yet received a reply from customer service. The soap has also not been redelivered. This is not acceptable, especially as the soaps are expensive. I hope that someone will get in touch with me!!!!!!
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A
Rating: 1 out of 5
My order from 05.07.24 has still not arrived today (17.07.24), so unfortunately I can't give it a good rating.
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