Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 655 published reviews

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

Reviews 1 and 4 stars

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Zoulika F.
Rating: 4 out of 5
following a purchase from 01/08/2023
Top
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Naïke K.
Rating: 1 out of 5
following a purchase from 26/07/2023
I still haven't received my parcel
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Katia V.
Rating: 1 out of 5
following a purchase from 01/08/2023
Very disappointed with the soap.I've been ordering since 2019 and for some time now, the soap is translucent brown and the smell is not pleasant. I would no longer recommend it. What's more, I'd already said so but nothing changes.
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Kaba T.
Rating: 1 out of 5
following a purchase from 01/08/2023
I am really disappointed with the soaps they are different from before it's been a few years since I use it and you feel a big difference to that fact I will no longer order and I strongly advise against them!!!! No more effectiveness !!!
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Louise Sabrina F.
Rating: 1 out of 5
following a purchase from 28/07/2023
I ordered a parcel that was stolen from me. I am waiting for pin-up secret to send me my parcel.
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Abir A.
Rating: 1 out of 5
following a purchase from 31/07/2023
Thank you for your follow up, I did receive the pills and had an opportunity to try them.
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Laurence D.
Rating: 1 out of 5
following a purchase from 28/07/2023
Order made at the end of July received qq days later a product was missing.apres des démarches et prouver de ma bonne foi.la marque me renvoie le produit manquant en point relais et qd j'y vas pour retirer le colis pas de Colis!!! ou est Il???enquête en cours mais mois j'ai payé et il manque un produit dc pas satisfait.cordialement
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Edith D.
Rating: 1 out of 5
following a purchase from 30/07/2023
I didn't receive the right products... and they offered to keep them with a discount. I'm still waiting for the refund
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Sarah L.
Rating: 4 out of 5
following a purchase from 31/07/2023
Very good
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Karine M.
Rating: 1 out of 5
following a purchase from 28/07/2023
I have not received my parcel
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Kamelia K.
Rating: 1 out of 5
following a purchase from 15/07/2023
I did not receive all the products... Not a serious brand.
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Maria Olivia S.
Rating: 1 out of 5
following a purchase from 25/07/2023
I'm not happy with this latest purchase, they changed the delivery to a relay point instead of my usual address and it was very difficult for me to collect my order.
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Charlotte G.
Rating: 1 out of 5
following a purchase from 22/07/2023
I revised my order with one less soap. It's been over a week since I contacted customer service and I haven't heard anything...
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Clara D.
Rating: 1 out of 5
following a purchase from 24/07/2023
I'm still waiting to hear from you about the mist I received instead of the biphase. I am still waiting for the return or a possible return. Sincerely
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Ané N.
Rating: 4 out of 5
following a purchase from 21/07/2023
Very good products that I'm discovering for the first time. One small downside: too expensive. I bought it once to test it out but I'm sure I won't be able to buy it again.
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Morgane G.
Rating: 1 out of 5
following a purchase from 21/07/2023
A customer for years, I am very dissatisfied: the products were delivered to a different relay point from the one requested (10 km from my home) and very late....
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Sarah O.
Rating: 1 out of 5
following a purchase from 22/07/2023
frankly I'm disgusted I only bought the oil-free moisturizer but when I saw that it had a rating of 8/100 on yuka I quickly stopped using it.
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Kim K.
Rating: 1 out of 5
following a purchase from 07/07/2023
I've been using the brand for years and the products are top notch. On the other hand, I'm very upset with my last order because it wasn't complete, and what's more, there was supposed to be a brush as a gift, which of course I didn't get either!!!!! And no commercial return. So very unhappy.
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Dominique B.
Rating: 1 out of 5
following a purchase from 18/07/2023
pin up secret products are really good, including the goat's milk soap for acne.
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Marion F.
Rating: 4 out of 5
following a purchase from 18/07/2023
Nothing to say.
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Marine B.
Rating: 4 out of 5
following a purchase from 19/07/2023
The pump bottle for the oil-free cream doesn't work very well.
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Elodie Z.
Rating: 1 out of 5
following a purchase from 19/07/2023
Nothing received!
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Lydia S.
Rating: 4 out of 5
following a purchase from 19/07/2023
Very good product 👍, you could develop an anti-aging range. Thank you for the well done 😜
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Xavier W.
Rating: 4 out of 5
following a purchase from 18/07/2023
Order received quickly, but possible new formula because soap smell is different.
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Chantal T.
Rating: 4 out of 5
following a purchase from 17/07/2023
Very good product
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Emeline M.
Rating: 1 out of 5
following a purchase from 17/07/2023
Hello, as described in a previous email, I received the scrub opened with oil all over my cooos. I was able to save the 2 goat's milk soaps but not their packaging. I'm waiting for a return to get another one.
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Sarra B.
Rating: 1 out of 5
following a purchase from 14/07/2023
I love pin-up products
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Chiepo Gisele G.
Rating: 4 out of 5
following a purchase from 17/07/2023
Very good
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Ophélie T.
Rating: 4 out of 5
following a purchase from 17/07/2023
Ras
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Audrey V.
Rating: 1 out of 5
following a purchase from 14/07/2023
I'm very satisfied with your products, but very dissatisfied with your after-sales service, as I received my last order with the missing soap and immediately reported it, but to this day I've had no news of my complaint. That's why I have only one star
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Chadaine B.
Rating: 1 out of 5
following a purchase from 14/07/2023
It gives me red marks at the bottom of my face and a dry effect despite the cream, which also burns my face.
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Anissa B.
Rating: 1 out of 5
following a purchase from 13/07/2023
Order received halfway
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Cindy C.
Rating: 1 out of 5
following a purchase from 15/07/2023
Products more expensive than elsewhere, even though we're on the official website.
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Rym G.
Rating: 1 out of 5
following a purchase from 14/07/2023
I received an unsealed product that was opened and therefore unhygienic. I was refused a refund
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Wissal K.
Rating: 4 out of 5
following a purchase from 07/07/2023
I'm satisfied with the product but not the shippement amount that was same price with product itself
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Cloe M.
Rating: 4 out of 5
following a purchase from 12/07/2023
Excellent product to see in time
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Laure M.
Rating: 1 out of 5
following a purchase from 13/07/2023
The texture of the soap I've been ordering for a long time has changed and no longer works as a mask.
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Laetitia C.
Rating: 4 out of 5
following a purchase from 13/07/2023
Very good quality product. The brush, however, loses its bristles after the first use. I wouldn't recommend it at all!
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Mélissa M.
Rating: 4 out of 5
following a purchase from 12/07/2023
I'm not giving it 5 stars because I ordered 2 oil-free creams and one pump didn't work, so I had to get the one from my old bottle. But I still love the products!
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Cindy N.
Rating: 4 out of 5
following a purchase from 12/07/2023
Very good products that work.
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