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C
Rating: 4 out of 5
Always satisfied
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews
Summary of reviews
Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
Reviews 1 and 4 stars
Reset filtersS
Rating: 1 out of 5
I still haven't received my package
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K
Rating: 1 out of 5
No because they delivered my package to another city and so I couldn't pick it up
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J
Rating: 1 out of 5
packet was half open and it was simply put in the mailbox.. although it didn't fit..
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E
Rating: 1 out of 5
A pickup at the myFlexbox station was not possible - very lengthy refund process, but it ultimately occurred.
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T
Rating: 1 out of 5
I bought the soap years ago and I have to say something has changed. My skin feels very dry after cleansing!
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I
Rating: 1 out of 5
Unfortunately, my package never arrived - also the service for the feedback from Pin up is catastrophic, I have to fill out a form in English and send my ID - the goods were paid for but never arrived!!
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Y
Rating: 4 out of 5
I am satisfied with the soap. Unfortunately, the soap dish is not that good as it is open at the bottom. For traveling, the soap must always be dry; otherwise, the entire toiletry bag gets wet. An additionally closed coaster would be advantageous for transport.
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H
Rating: 4 out of 5
Super
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A
Rating: 4 out of 5
I have been using this goat milk cleanser for a long time and I am very satisfied with it.
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P
Rating: 1 out of 5
Not satisfied, package was returned without reason and I don't see why I should pay for resending.
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B
Rating: 4 out of 5
Good but a bit expensive without promotion
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V
Rating: 4 out of 5
This soap is great. I, who have oily skin, am satisfied with my purchase.
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J
Rating: 1 out of 5
Really bad, I was at home and the delivery was supposedly undeliverable. Then the package was taken to the other side of the city where I had to drive 40 minutes to get it, only to not receive it because my ID was not sufficient as a picture for the kiosk owner. Never again!
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D
Rating: 4 out of 5
Good products, pleasant to use
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S
Rating: 1 out of 5
I haven't received a package until today. It has obviously been lost in transit, but I am not getting a replacement delivered either. No, I haven't gotten my money back either.
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F
Rating: 4 out of 5
Very well, just the price for a soap is expensive.
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N
Rating: 1 out of 5
The products never arrived...
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L
Rating: 1 out of 5
I ordered two sets and only received one soap
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C
Rating: 1 out of 5
I have NOT received the goods until today, it pisses me off, the main thing is already paid
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M
Rating: 4 out of 5
Order received quickly, defective product but solution found with customer service
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F
Rating: 1 out of 5
I did not receive paid goods. I was at the pickup point with the DPD email and ID. Also within the time frame. The staff was very unfriendly. They were in the wrong store and could not find my package. They wanted my number and did not call me. I showed them everything on my smartphone. Incredible! Never again! I only heard negative experiences about this kiosk at the cathedral. I will not pay again. I have neither goods nor an explanation.
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M
Rating: 1 out of 5
Dear Pin UP Team, unfortunately the shipment has not arrived at my place. It was dropped off at a DPD store; but it seems it is not registered for me there. (I went there once after 3 working days and again after 7, as it was said maybe it has not been delivered yet). For this reason, I also sent an email to the DPD team and you to clarify the issue. I kindly ask for feedback. Thank you and best regards, Myriam Koppers
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H
Rating: 1 out of 5
I received a wrong delivery that I would like to return, but I am not getting a response.
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C
Rating: 4 out of 5
ras
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V
Rating: 4 out of 5
Undelivered package and delivery announced by mail
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V
Rating: 1 out of 5
Order did not arrive!
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D
Rating: 1 out of 5
The shipment has not arrived
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L
Rating: 1 out of 5
Order never arrives at the delivery points!
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M
Rating: 4 out of 5
Very good results
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J
Rating: 4 out of 5
Products are simply top-notch and highly recommended. However, shipping takes a bit too long.
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M
Rating: 1 out of 5
Turmeric soap stains nails extremely!
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S
Rating: 1 out of 5
Unfortunately, the worst parcel delivery service in my region and home delivery costs extra. Once and never again
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N
Rating: 1 out of 5
The shipping took forever
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J
Rating: 4 out of 5
My skin is less dry
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A
Rating: 4 out of 5
Order flawless. Delivery time comparatively long. Pickup at the DPD Pickup Store somewhat impractical.
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A
Rating: 1 out of 5
First, the package arrived heavily damaged. The smell of the soap was already coming through the shipping packaging, in my opinion, very strongly perfumed. The soap dries out the skin incredibly, this is simply due to the high pH value, super alkaline. Even after intensive moisturizing, you can still feel the dry skin after use. For the extremely high price and the effect the product has, I unfortunately cannot recommend the goat milk soap.
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S
Rating: 4 out of 5
The products look great, we'll see over time for the results
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S
Rating: 4 out of 5
In accordance with my order, fast and careful delivery
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C
Rating: 4 out of 5
1st order on the site. Order placed on July 9, received on the 18th. Order received in 10 days with 1 public holiday. I find the delay between shipping and pickup receipt a bit long (8 days). Very pleasant product to use, will see over time for the results.
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