The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
very disappointed with your products, i have written to customer service because after using your products i had pimples and a burning skin for several days. i have sent photos to customer service as i am requesting a refund.
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Carine S.
Rating: 1 out of 5
following a purchase from 18/08/2024
I received my order, I sent you a message because there is a problem, for 10 days and I have no answer.
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Bastian S.
Rating: 1 out of 5
following a purchase from 14/08/2024
Parcels are only sent to your home for an extra charge and not to a parcel center even though you already pay the shipping fee. Other retailers also manage this. The self-set password of the customer account is sent in plain text to the stored email address, ergo presumably also stored. Security is subterranean, just wait for unwanted things to flutter in via this address. The product is very good, but I was asked about the shopping experience.
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Fabienne G.
Rating: 1 out of 5
following a purchase from 16/08/2024
I've been wanting to return the product since August 20, but to date I haven't had any response from the after-sales service.
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Sophie B.
Rating: 1 out of 5
following a purchase from 16/08/2024
The products sank in my parcel Complaint too complicated, asking for too many photos
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Gabriella D.
Rating: 1 out of 5
following a purchase from 16/08/2024
I would like to return my order in full and am not getting an answer...
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Aida B.
Rating: 1 out of 5
following a purchase from 18/08/2024
Product which made me full of small red button my beautiful not to support I have an oily skin is not appropriate
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Alexandra R.
Rating: 1 out of 5
following a purchase from 19/08/2024
Disappointed with the brush, which loses its bristles after the first use.
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Aurore C.
Rating: 1 out of 5
following a purchase from 18/08/2024
Expensive and my skin didn't like it
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Cecile B.
Rating: 1 out of 5
following a purchase from 18/08/2024
Very disappointed as order placed 15 days ago and still not received
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Nejma K.
Rating: 1 out of 5
following a purchase from 14/08/2024
My parcel arrived at another relay point that was inaccessible on foot under the pretext that it was via chronopost. So I couldn't pick it up. I went to the relay point indicated, which was the one I had chosen, but nothing happened.
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Ragna K.
Rating: 1 out of 5
following a purchase from 14/08/2024
Unfortunately, I never received the goods. The support service is unfortunately not very cooperative and is not prepared to refund my money. Unfortunately a very poor service.
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Frédérique R.
Rating: 1 out of 5
following a purchase from 16/08/2024
I'm missing some articles
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Delphine D.
Rating: 1 out of 5
following a purchase from 15/08/2024
Still not collected
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Rhonda S.
Rating: 1 out of 5
following a purchase from 15/08/2024
Goods not received. Communication with customer service not satisfactory
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Omar C.
Rating: 1 out of 5
following a purchase from 15/08/2024
I don't recommend the oil-free cream as a mattifying face care product for oily skin. After receiving an order missing an item, I tried several times to reach customer service by phone, but no answer! I sent an e-mail to claim the missing product, unfortunately customer service is still not serious and sent me the missing product after insisting and calling back several times.
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Mélanie P.
Rating: 1 out of 5
following a purchase from 15/08/2024
My skin is unfortunately worse since I started using your products.
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Laure S.
Rating: 1 out of 5
following a purchase from 22/07/2024
I am missing 1 item from my order and I have had no reply for 1 and a half months! I'm very disappointed with the customer service
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Yohann M.
Rating: 1 out of 5
following a purchase from 13/08/2024
I have not received the order .....
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Celine D.
Rating: 1 out of 5
following a purchase from 02/08/2024
I still haven't received my parcel
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Maria S.
Rating: 1 out of 5
following a purchase from 24/07/2024
Order never received and no feedback. They were supposed to investigate where my parcel was but then there was no more feedback and no delivery either
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Daniel T.
Rating: 1 out of 5
following a purchase from 10/08/2024
Disappointed with the shampoo, which makes hair super heavy and smells really bad.
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Florence M.
Rating: 1 out of 5
following a purchase from 09/08/2024
The products don't suit me.....they burn me..too bad.
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Rosa B.
Rating: 1 out of 5
following a purchase from 06/08/2024
I ordered the 2× light soap , only with goat milk and received 2×with curcuma!!! They totally stain and my face is orange 😔
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Elke P.
Rating: 1 out of 5
following a purchase from 07/08/2024
Products were not delivered to my address but to a collection point. I have still not received a reply to my complaint about this. But feedback on the products would be appreciated. I would say: brazen approach and not very service-oriented
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Soléna G.
Rating: 1 out of 5
following a purchase from 07/08/2024
Very happy with the products but very disappointed with the customer service. I had a problem on my order because the point of delivery to recover. My order was on vacation afterwards. I contacted customer service by e-mail, but never got a reply... That's a shame!
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Seham E.
Rating: 1 out of 5
following a purchase from 07/08/2024
I have not received my order.
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Swetlana K.
Rating: 1 out of 5
following a purchase from 06/08/2024
Unfortunately, I don't like the product at all
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Marjolaine G.
Rating: 1 out of 5
following a purchase from 06/08/2024
Order not received!
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Charlotte P.
Rating: 1 out of 5
following a purchase from 06/08/2024
I have not received my order but have been sent the wrong package. I haven't heard from support for a week, no one has responded.
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Deborah N.
Rating: 1 out of 5
following a purchase from 02/08/2024
Very small product for its price
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Yvonne W.
Rating: 1 out of 5
following a purchase from 24/07/2024
The goods I ordered and paid for in advance have not been delivered. I have been told for 3 weeks that the goods are in transit. Customer service does not get back to me. Absolutely dubious behavior.
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Diez E.
Rating: 1 out of 5
following a purchase from 02/08/2024
Delivery took too long
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Sarah M.
Rating: 1 out of 5
following a purchase from 24/07/2024
Unfortunately, the goods have not yet arrived. And no one has contacted me either.... Unfortunately, I cannot give a positive rating.
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Aurelie S.
Rating: 1 out of 5
following a purchase from 30/07/2024
Out of the 3 products I received, I'm disappointed with 2 of them, as they leave a greasy film on my skin that I don't like at all.
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Sarah O.
Rating: 1 out of 5
following a purchase from 31/07/2024
Has not had the promised effect.
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Sarah R.
Rating: 1 out of 5
following a purchase from 29/07/2024
With the code I was supposed to receive a free make-up remover but I didn't.
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Tamara F.
Rating: 1 out of 5
following a purchase from 29/06/2024
Unfortunately, my order has still not arrived after a month.
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Emilie V.
Rating: 1 out of 5
following a purchase from 24/07/2024
I have not received my parcel. Is this normal?
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Clarin M.
Rating: 1 out of 5
following a purchase from 18/07/2024
I have not received my order... where is it ?
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