Customer reviews of Pinup Secret

I placed my order 2 weeks ago. Unfortunately, I still haven't received my order. DPD only tried to deliver the order once, after closing time, at the NKD store. After that it probably went back to the seller. Unfortunately, Pinup Secret has not sent a new order and is in contact with DPD. Unfortunately, they have 30 days to respond. Really annoying. Paid for the goods and still have to wait weeks for my cream. Very dissatisfied with the process.

When I received my order, I was missing a product I had purchased (set of secret teint précieux soap with soap box, but soap box never received). I wrote to customer service who never replied... Very disappointing experience.

Wrong order

I am not satisfied because I did not receive my order despite

Since I've been using the soap, I've had lots and lots of pimples appearing on my face. I normally have a blemish-free face, so I bought it to use a "quality" soap.

I didn't receive my order and I don't know why. I would like a refund or to return my order.

The parcel arrived at the wrong address

Never received my order.

My order has still not arrived for two weeks and unfortunately I am not receiving any updates on the order status

I am absolutely not satisfied with the customer service. And I wouldn't order from them again.

My order is missing 2 items. So I followed the procedure to the letter: photo of the items received + photo of the parcel from all angles + photos of the label which I sent to the contact email address. 5 days later no news... so I logged on to the site and made another request. I got a response from an automatic e-mail that wasn't personalized at all, asking me for the photos again because customer service hadn't received them.... I sent them back and since then no more replies.... so the experience has been nil, customer service doesn't meet expectations and takes you for fools... working in customer service myself, I'm really taken aback by this way of doing things... Pin up has therefore lost a very good customer as this was my last order.

My order was delivered to the wrong place for the 2nd time

I received a faulty delivery and unfortunately have not yet received an answer from Pinup as to how the problem can be resolved. Therefore totally dissatisfied !!!

I never received my order because the point relay returned my order because of annual closure ! I paid and never received my order

No, I am not satisfied with this order, which I never received. You don't deserve any stars

very disappointed with your products, i have written to customer service because after using your products i had pimples and a burning skin for several days. i have sent photos to customer service as i am requesting a refund.

I received my order, I sent you a message because there is a problem, for 10 days and I have no answer.

Parcels are only sent to your home for an extra charge and not to a parcel center even though you already pay the shipping fee. Other retailers also manage this. The self-set password of the customer account is sent in plain text to the stored email address, ergo presumably also stored. Security is subterranean, just wait for unwanted things to flutter in via this address. The product is very good, but I was asked about the shopping experience.

I've been wanting to return the product since August 20, but to date I haven't had any response from the after-sales service.

The products sank in my parcel Complaint too complicated, asking for too many photos

I would like to return my order in full and am not getting an answer...

Product which made me full of small red button my beautiful not to support I have an oily skin is not appropriate

Disappointed with the brush, which loses its bristles after the first use.

Expensive and my skin didn't like it

Very disappointed as order placed 15 days ago and still not received

My parcel arrived at another relay point that was inaccessible on foot under the pretext that it was via chronopost. So I couldn't pick it up. I went to the relay point indicated, which was the one I had chosen, but nothing happened.

Unfortunately, I never received the goods. The support service is unfortunately not very cooperative and is not prepared to refund my money. Unfortunately a very poor service.

I'm missing some articles

Still not collected

Goods not received. Communication with customer service not satisfactory

I don't recommend the oil-free cream as a mattifying face care product for oily skin. After receiving an order missing an item, I tried several times to reach customer service by phone, but no answer! I sent an e-mail to claim the missing product, unfortunately customer service is still not serious and sent me the missing product after insisting and calling back several times.

My skin is unfortunately worse since I started using your products.

I am missing 1 item from my order and I have had no reply for 1 and a half months! I'm very disappointed with the customer service

I have not received the order .....

I still haven't received my parcel

Order never received and no feedback. They were supposed to investigate where my parcel was but then there was no more feedback and no delivery either

Disappointed with the shampoo, which makes hair super heavy and smells really bad.

The products don't suit me.....they burn me..too bad.

I ordered the 2× light soap , only with goat milk and received 2×with curcuma!!! They totally stain and my face is orange 😔

Products were not delivered to my address but to a collection point. I have still not received a reply to my complaint about this. But feedback on the products would be appreciated. I would say: brazen approach and not very service-oriented